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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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January 25, 2024

Excelente servicio , una atención personalizada de primera y el servicio para tu carro inigualable una muy buena experiencia , feliz de se parte de Penske GMC of Cerritos More

by PAULITA20049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Agradecemos mucho sus palabras. Es un placer saber que tiene una buena experiencia con Penske GMC of Cerritos. Le agradecemos por ser parte de nuestra comunidad.

January 23, 2024

I cannot believe that u have 1 mechanic on duty for your General Motors company More

by ROSELIAARMENTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald
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January 19, 2024

Awesome! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! More

by Speedypctech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words. It's pleasing to hear that you had a great experience with the communication and customer service at Penske Buick GMC of Cerritos. Your loyalty means a lot to us; see you next time!

January 18, 2024

The service technician Albert Valencia was very courteous and professional. I am very pleased with the vehicle service and especially that I didn’t have to wait too long. My time is very important to me and More

by ALFCALDERONKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind feedback and understanding. Our service department at Penske Buick GMC of Cerritos is committed to offering professional vehicle services within reasonable timeframes that respect the importance of our customers' time. We acknowledge the significance of getting every job done right, especially for you.

January 13, 2024

Excellent service fast and reliable service, easy to schedule and my service rep was great More

by JISMORENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We truly appreciate your positive notation on the promptness and competence displayed at Penske Buick GMC of Cerritos. Know we always strive toward such service efficiency. Thank you.

January 13, 2024

Very fast service — Albert is the best! Dropped my car off at 9:30 and it was ready by 11:30. More

by BOBCROCK
Recommend Dealer
Yes
Employees Worked With
Albert
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about the swift service at Penske Buick GMC of Cerritos. It's great to know you valued Albert's efforts and that your car was ready promptly. Thanks for choosing us.

January 12, 2024

Excellent customer service very nice treatment to the client and comfort waiting room please keep it up thank you More

by erasmobass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind review of the customer service and waiting room at Penske Buick GMC of Cerritos. We’re committed to continuously maintain this standard. Thank you for your endorsement.

January 12, 2024

My experience was really good. I spoke with the service technician Albert Valencia and he was very polite and was able to answer all of my concerns. He promptly called me when my c More

by ALFCALDERONKIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Appreciate your remarks on Albert Valencia's politeness and the quality of his engagements. Penske Buick GMC of Cerritos is always happy to hear about good experiences with our staff. Glad you would recommend us based on service efficiency, too.

January 12, 2024

The customer service was good. Stephanie was kind and professional. The quality and time it took for the repair was exceptional. It's the extras that this service dept had years ba More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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January 11, 2024

The person whom assisted me very nice and very professional and very communicative towards my vehicle. More

by Alexandrahernandez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about the professionalism and communication you experienced at Penske Buick GMC of Cerritos. It's good to know that they met expectations in assisting with your vehicle needs.

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