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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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March 01, 2024

The service department team was great and was a wealth of help when I came to them for my vehicle service needs. Albert was of tremendous help addressing my vehicle concern. Highly recommend them! More

by Jaime
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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March 01, 2024

I was greeted right away and Albert was able to help give me answers to what was wrong with my car quickly and make sure my car was given back as soon as possible. More

by MRSGBLOOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that our team was able to provide helpful assistance at Penske Buick GMC of Cerritos, expediting your service. Thank you for choosing us, appreciate your positive feedback.

February 29, 2024

The service writer was extremely helpful Kept me informed thru procesd Helped me with available discounts More

by JJAIME31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're gratified to hear of your positive experience with our team at Penske Buick GMC of Cerritos. We value good communication as well as providing customers with options for cost savings. Thank you for taking the time to rate us.

February 29, 2024

My name is Jose Carranza I had an appointment on Feb 26th 2024 for an oil change and a tire rotation. I paid for a tire rotation and my tires weren't rotated bad service. I need a refund More

by ALWAYSKP1RLLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 28, 2024

Tell you one price on the phone and then another in person. Asked for a diagnosis and tells us about only one problem and when mentioned other concerns their reply was “well that was not mentioned” I t More

by DENISEESPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
February 28, 2024

Stephany is the best she is always help and she has the best customer service ever More

by minos_vw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephany
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a positive experience with our team at Penske Buick GMC of Cerritos. Your kind words affirm the hard work we put into customer service. Thank you for your valued feedback, and remember that we’re just a phone call away when it comes time for your next visit.

February 28, 2024

Glad I found your dealer, first class, I just finished a nightmare experience with harbor Chevy and I will now drive a little farther and do all service with your dealership, thank you More

by Impalamjpop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We value your trust and commitment to Penske Buick GMC of Cerritos. Knowing our team was able to aid in switching over from another dealer is good news. We're here for any service you require, don't hesitate to reach out.

February 27, 2024

Albert in the service department is fantastic to deal with. He kept me up to date as things went along. More

by inspector_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that the service department at Penske Buick GMC of Cerritos kept you well-informed throughout your experience. We always ensure our team provides top-notch communication. Thank you for your feedback and rating.

February 19, 2024

when i take my vehicle there it comes back with something broken, they don't have certified diesel mechanics More

by JPFINDUSTRIALSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the condition of your vehicle upon pick up from our Service Department. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 18, 2024

Stephanie Villegas was very friendly and efficient. It different that a long time to complete the service. More

by YMCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. We are pleased to know that you enjoyed a friendly and efficient experience with our Service Team. If you have any other feedback, let us know.

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