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Penske Buick GMC Of Cerritos - Service Center
Cerritos, CA
493 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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493 Reviews of Penske Buick GMC Of Cerritos - Service Center
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Verified Customer
March 28, 2024
The service department at Penske Buick GMC Of Cerritos is top notch. We came to them after poor experiences at another dealer and always trust them with our vehicle. Stephanie is our service writer; she prov top notch. We came to them after poor experiences at another dealer and always trust them with our vehicle. Stephanie is our service writer; she provides excellent customer service, is friendly and welcoming, and goes above and beyond each time our car is being serviced! More
by aponcedeleon17
Employees Worked With
Stephanie Villegas
March 26, 2024
Easy to talk with. Employee asked if I need any other work or issues with vehicle. Dropped off truck and was notified back within 2 hours that truck was finished. Wow!! Employee asked if I need any other work or issues with vehicle. Dropped off truck and was notified back within 2 hours that truck was finished. Wow!! More
by BUELNAD
Employees Worked With
March 24, 2024
I purchased a GMC Terrain and I was very impressed with my experience. It was smooth and in a timely manner. The sales associate were very helpful. I my experience. It was smooth and in a timely manner. The sales associate were very helpful. I More
by vasquez4710
Employees Worked With
Unknown
March 24, 2024
Albert was the person who greeted me for my scheduled appointment. Albert was able to explain the importance of needed service vs recommended. I opted to go with his recommendation as he has allowed m appointment. Albert was able to explain the importance of needed service vs recommended. I opted to go with his recommendation as he has allowed me to save money before and I trust his recommendations. Albert is a person who looks out for the owner when it comes to servicing the vehicle….Great Job Albert. Thank you for a great experience. More
by JGARCIA215
Employees Worked With
Albert Valencia
March 23, 2024
Horrible service was there for a multi inspection from 7:50am-4:30pm for them just to give me a paper and charge me $249 and not even go through the report with me or even say bye. The fat guy didn’t even 7:50am-4:30pm for them just to give me a paper and charge me $249 and not even go through the report with me or even say bye. The fat guy didn’t even move out of his little station (the first one) or said anything else but it’s $249 cash or card? Smh As I’m driving home my steering wheel locks on me and all my lights and messages start coming and vibrating and I’m losing power. I thought I was going to crash and die. Very scary experience. So here I am still not knowing the diagnosis is and just scared to death to drive my car again and $249 less in my pocket. Please stay away from this dealer. This place is seriously unprofessional and I really don’t think they know what they’re doing. More
by Ckchiwawa
Employees Worked With
Clerk #1313 fat guy on first little house
March 23, 2024
Great customer service, Albert V. Is the best, very kind, respectful, and professional. Also Joseph, he helps put the plastic, paper in the cars and moves them, also shuttle,very k Is the best, very kind, respectful, and professional. Also Joseph, he helps put the plastic, paper in the cars and moves them, also shuttle,very kind and professional. Thank uuuuuu More
by DLIZ6025
Employees Worked With
Albert Valencia
