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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
474 Reviews

474 Reviews of Penske Buick GMC Of Cerritos - Service Center

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December 07, 2024

Been coming here for years. Albert always takes care of me. One of the other reps seams to have an attitude. I still wish they had a car wash More

by PAULJROD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert in service
Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your continued trust in Penske Buick GMC of Cerritos. If you'd like assistance with the attitude issue, feel free to reach out so we can address it. We appreciate your feedback regarding the car wash service idea too.

December 05, 2024

A very exceptional buying experience with an amazing staff and wonderful managers who are very knowledgeable and are very helpful in creating a stress free buying experience. Truly satisfied with this d More

by ANONYMOUS932012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kay Inoue
Dec 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your satisfaction with Penske Buick GMC of Cerritos. Our team's goal is to ensure a smooth buying process and I'm glad it met your expectations. We appreciate any recommendations you send our way.

December 05, 2024

Did not feel welcome. The waiting was long. My drive is long to not be satisfied More

by EE7HERNANDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept.
Dec 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously. I would like the opportunity to learn more about your recent experience with our dealership and the wait time that incurred. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

December 01, 2024

Professional and quick service. I trust them with my car and wouldn’t take my car to any other place. More

by CMM0195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Dec 01, 2024 -

Penske Buick GMC Of Cerritos responded

We're grateful that you trust Penske Buick GMC of Cerritos with your car. Appreciate the recognition for our service!

November 27, 2024

Asked for a oil change and it wasn't done and they had my car for six weeks. I don't understand why? More

by ROSEMARYCAMPBELL223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 28, 2024 -

Penske Buick GMC Of Cerritos responded

At Penske Buick GMC of Cerritos, we aim for efficient service. Please contact us directly so that we can assist you further with this matter.

November 24, 2024

Donald Moreno my service advisor was great as he continued to honor my complimentary oil change even after there was some confusion regarding a promotion. Will definitely ask for Donald to be my se More

by Arnoldcheesman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Nov 25, 2024 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with us at Penske Buick GMC of Cerritos. We're pleased that our team could assist you smoothly.

November 23, 2024

Donal Moereno , "It's very good customer service, always with a positive attitude to assist me." More

by INTERNATIONALBODYSHOP26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donal Moreno
Nov 24, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words about our team. Glad you had such a positive interaction with us.

November 19, 2024

Outstanding service center, clean and service people that known the product and care about you the customer. More

by LEEARKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your kind words. We're glad to hear you’re satisfied with our service team's care and knowledge.

November 19, 2024

Outstanding service Dept. and people. They know the product and care about the customer. Turn around time was great and it was done when they said it would be. More

by LEEARKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your feedback about your experience with our service department at Penske Buick GMC of Cerritos. We're glad to know our team took good care of you and that the turnaround time met your expectations. Wishing you safe travels ahead.

November 19, 2024

great service dept. the team cares about the customer turn around time with replacing transmission was excellent awesome work More

by DEBANDLOU90706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don service writer
Nov 20, 2024 -

Penske Buick GMC Of Cerritos responded

Penske Buick GMC of Cerritos appreciates your feedback. If you have any questions or need further assistance, feel free to reach out to our team.

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