Penske Buick GMC Of Cerritos - Service Center

The people are always nice and respectful. Clearly explains all charges, and provides an accurate estimate tome of repair and keeps you updated if the time has changed. Clearly explains all charges, and provides an accurate estimate tome of repair and keeps you updated if the time has changed. More

Stephanie handled the issue for me on my truck kept me up-to-date and I appreciate that the issue is solved. back to a nice quiet ride up-to-date and I appreciate that the issue is solved. back to a nice quiet ride More

This dealership is great with customer they really take the time off to make sure customer satisfy the time off to make sure customer satisfy More

The call center schedules appts for Cerritos and told my wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let t wife that the window person is only there on Tuesdays and Fridays. I made an appt for Friday, however Stephanie from Cerritos said they have to let the window person know to come. So I wasted my time going on Friday and she had to call the window person to schedule a new appt. The call center should be aware of this instead of scheduling appts and not having this information . Also the call center person was suppose to put all the notes in about the reason for the appt including I can on March 5 for the same repair and she did not. The appt was made on Tuesday April 9. When Cerritos got the appt they should have made sure the window person could be they’re. Stop wasting customers time More

The dealership was very clean and provided plenty of places to wait. The staff was friendly and helpful. places to wait. The staff was friendly and helpful. More

I brought my car in for transmission issues the technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still technician stated he felt what I was talking about regarding my issue but stated he didn’t know the reason. Needless to say my transmission is still doing the same thing. More

Nice customer service, very clean and neat lounge. They have done exactly what customer asked. They have done exactly what customer asked. More

Making an appointment was easy staff very friendly and informative and the work performed was very good, I was very pleased. informative and the work performed was very good, I was very pleased. More

As far as me and my truck there was very little communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me w communication it was me tracking wash person down to find out the deal with my truck and they were not very confident in what they were telling me was wrong with my truck for the second time me using this dealer was a big time let down More

always bring in truck for service. no problems. However, brought gmc truck in last Friday for service. completed. had to bring in for malfunction window, then got a call regarding fr no problems. However, brought gmc truck in last Friday for service. completed. had to bring in for malfunction window, then got a call regarding front disc brakes at wear minimums. Item fixed. my question is how come this was not found on scheduled service on privious Friday and found on following Monday for just a bad window? More