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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
491 Reviews

491 Reviews of Penske Buick GMC Of Cerritos - Service Center

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April 28, 2024

Poor customer service at service department. Asked for oil change no details given. what was included or cost of service. More

by jaimemartin46
Recommend Dealer
No
Employees Worked With
Donald
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May 03, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about the level of customer service you received during your recent visit to our Service Department for an oil change. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos, and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 27, 2024

Got straight to point and was very pleased with my service at Cerritos gmc dealership More

by Mauricetarkington5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad your service experience at Penske Buick GMC of Cerritos was to the point and satisfying. Thank you for choosing us.

April 24, 2024

Fast and was out within 45 minutes. This was really appreciated. Thank you for the help. More

by Medina3434
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your input regarding our swift service at Penske Buick GMC of Cerritos. Your satisfaction is paramount to us. Thanks for trusting our team in assisting you during your visit.

April 21, 2024

Service was amazing, very attentive and efficient. Stephanie was very helpful. Service was fast and easy. More

by Roman_jocelyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about our team and services at Penske Buick GMC of Cerritos. It's good to know you found the process fast and easy. Thanks for sharing!

April 20, 2024

Service department is understaffed and they don’t get back to you at all. I called and left my advisor multiple messages and couldn’t get a call back. More

by Jimmy9197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the level of communication you received. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 20, 2024

They did not honor the $40 oil change coupon so I paid full price. Disappointed More

by CVPISCOPO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josue Moreno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address your experience with our Service Team regarding the oil change conducted on your vehicle, the associated cost provided to you, and the coupon. Please reach out to me directly. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

April 19, 2024

The service technician Mr. Kim was most professional. He listened attentively to my concerns regarding the issue with my vehicle. He was diligent in providing me with updates a More

by Lulik4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim, Daniel
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May 02, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback about our team's professionalism at Penske Buick GMC of Cerritos. Your satisfaction is a valuable marker for the attentiveness and diligence we aim to provide every customer. Thank you for choosing us.

April 18, 2024

Outstanding Service by Albert Valencia … Very Professional , Courteous & Thorough.. Explained service details & status of future service recommendations …..Quick Service More

by RJBARANIC90732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Apr 19, 2024 -

Penske Buick GMC Of Cerritos responded

We're pleased to know that our team at Penske Buick GMC of Cerritos provided you with a thorough and professional experience. Your recognition for their quick service is much appreciated.

April 17, 2024

I had a great experience here at Penske Cerritos. Thanks to Stephanie for making the process smooth and easy. Will definitely come back here if needed in the future. More

by Yovanig1090
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Apr 19, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad to learn you found your visit with Penske Buick GMC of Cerritos smooth and easy, thanks to our dedicated team. We appreciate the recognition for their hard work.

April 17, 2024

The people are always nice and respectful. Clearly explains all charges, and provides an accurate estimate tome of repair and keeps you updated if the time has changed. More

by MONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Apr 19, 2024 -

Penske Buick GMC Of Cerritos responded

Appreciate your feedback. Our team at Penske Buick GMC of Cerritos is committed to continued communication and respect. Thanks for recognizing our dedication to transparency and accuracy in refunds or repair timelines.

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