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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
461 Reviews

461 Reviews of Penske Buick GMC Of Cerritos - Service Center

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June 16, 2024

Love customer service from my advisor StephanieVillegas. She is top notch. Thank you for delivering my truck in a timely manner. More

by Westper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Assistant service manager
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Jun 16, 2024 -

Penske Buick GMC Of Cerritos responded

It's great to hear that you appreciated the service from our team regarding your truck delivery. At Penske Buick GMC of Cerritos, timely assistance is a priority. We look forward to assisting you in the future.

June 13, 2024

Easy and fast fix of service made everything smooth and easy will come back again More

by Eduardoenriquez95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the service at Penske Buick GMC of Cerritos. We appreciate your feedback and look forward to assisting you again.

June 11, 2024

I'm happy with the service they did to my truck. Donal it's very friendly all the time More

by ESLIGUTIERREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald moreno
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Jun 11, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your positive experience with our service department at Penske Buick GMC of Cerritos. It's great to hear about the quality care our team provided for your truck. We appreciate your feedback and look forward to assisting you again in the future.

June 08, 2024

Courtesy in the front desk and fast service thank you all you guys keep this service up More

by AALCALA08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback on our front desk courtesy and fast service at Penske Buick GMC of Cerritos. Your satisfaction is important to us, and it's great to know our team met your expectations. Thank you for choosing us!

June 07, 2024

Muy buen servicio muy amables muy muy recomendable atentos y muy rapido el servicio gracias More

by navator81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Gracias por compartir su experiencia sobre el servicio rápido y amable en Penske Buick GMC of Cerritos. Nos alegra saber que ha sido de su agrado. Apreciamos mucho sus recomendaciones.

June 07, 2024

Mr. Albert Valencia is the best service advisor at the dealership. I have known him for over 11 years (since i bought the 2013 Buick Regal) . Please commend him - a highly trained subject matter expert. More

by CMEDINA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jun 07, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with our team at Penske Buick GMC of Cerritos. It's great to hear about the lasting relationship you've developed since purchasing your 2013 Buick Regal. Your feedback is valued deeply and will be shared with our staff.

June 06, 2024

I was able to get a same day appointment. My service took less than two hours. Had a nice conversation with Albert, the service rep. More

by MRSLEAKS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Jun 06, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to share your experience at Penske Buick GMC of Cerritos. We are glad to provide efficient service and that you enjoyed your interaction with our team.

June 05, 2024

Charged additional for tags initially, car delivered with no transmission fluid, had to have my used car serviced with Honda and they had my car for two weeks. Car never fixed. Had loaner car and had to call More

by STACIE.KIRBUS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Stein
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 08, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your overall experience with our Service Department. Can you please send your preferred contact method to me? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

June 05, 2024

Was having trouble with my battery and it was replaced at no charge as it was still under warranty. They also checked my charging system More

by KMILLER35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Albert Valencia
Report | Print
Jun 05, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience with the battery replacement and charging system check at Penske Buick GMC of Cerritos. We appreciate your feedback.

June 03, 2024

Our vehicle went in for regular maintenance, we had scheduled an appointment. Everything was done in a professional and timely matter. We appreciate the great customer service that we received by Don More

by ROBERTAMBAUMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Jun 03, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your feedback on the regular maintenance service at Penske Buick GMC of Cerritos. It's gratifying to know that our team met your expectations in both professionalism and timing. We appreciate you taking a moment to acknowledge their hard work.

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