Penske Buick GMC Of Cerritos

Sometimes you leave messages and never receive a reply. Yesterday I picked up my truck after leaving it for 2 weeks and when I leave the dealership on my way home I realized that my dash cam had been remov Yesterday I picked up my truck after leaving it for 2 weeks and when I leave the dealership on my way home I realized that my dash cam had been removed and left on the ground. Not sure why it was removed at all. More

I had my SUV serviced and everything went fine until I picked it up. I recently within the last 2 months purchased brand new tires and when I picked up my SUV I had some huge scratch marks on the wall of picked it up. I recently within the last 2 months purchased brand new tires and when I picked up my SUV I had some huge scratch marks on the wall of on the rear passengers side tire. I spoke with the service advisor and their answer was pretty much "I'm not sure what to tell you or who to blame because the porters drive it, the tech drive it, many people drive it". Well that is really unacceptable. More

Jose, sales representative, is very good person! !!! So, I bought my best car ever. If later I will visit again !!! So, I bought my best car ever. If later I will visit again More

Clarissa supported us with a great deal of information and took time to find us a deal that was within our budget. Although she was not in on the day we came in to the dealership she had appointed Alejan and took time to find us a deal that was within our budget. Although she was not in on the day we came in to the dealership she had appointed Alejandro for us to do business with and he was very supportive and thorough also. Took plenty of time to assuage all our concerns and even gave us his card to call him if we had any further questions to ease our minds. It was an overall great experience and we left there feeling satisfied More

The buying experience at Penske Buick GMC of Cerritos was amazing. This was the second vehicle we purchased from them and had the exact same excellent customer experience. amazing. This was the second vehicle we purchased from them and had the exact same excellent customer experience. More

This dealership was very nice and clean. Extremely presentable. The show room was immaculate and everyone was very friendly. Definitely recommending this dealer to my family and friends. Extremely presentable. The show room was immaculate and everyone was very friendly. Definitely recommending this dealer to my family and friends. More

I wasn't a big fan of the appointment scheduling where it was robotic or AI whatever. But I like my service advisor Albert he's been with me since I bought the car and I appreciate him his friendliness and h was robotic or AI whatever. But I like my service advisor Albert he's been with me since I bought the car and I appreciate him his friendliness and his helpfulness as well. I wish that you could make an appointment directly with the service advisor that you want like in the old days but I guess things have to change. Not a big fan of making the appointment not speaking to a human being More

Camile was a Was great to work with knowledgeable and efficient and respectful And understood the product lines efficient and respectful And understood the product lines More

Limited amount of updates on my vehicle and took about a month to complete the service. Was not offered any type of compensation or credit for not being inconvenienced. Overall, very poor service and hope I month to complete the service. Was not offered any type of compensation or credit for not being inconvenienced. Overall, very poor service and hope I don’t have to deal with that dealer again. More

Albert Valencia, has always greeted me when I bring my vehicle in for any type of service. I am treated with respect and professionalism. He is transparent regarding the immediate needs of the vehicle and vehicle in for any type of service. I am treated with respect and professionalism. He is transparent regarding the immediate needs of the vehicle and any future needs that are required. The individuals that actually work on my vehicle have never failed me by completing the work with the highest expectations. Thank you GMC Cerritos Service Center! More