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Penske Buick GMC Of Cerritos

Cerritos, CA

Overview
Employees
Reviews
Vehicles
4.4
1,050 Reviews
Cerritos Buick GMC is the largest Buick GMC dealer in California. We are located in the world famous Cerritos Autosquare off of the 605 freeway and South Street. We have the best service, parts, and sales staff in the area as well as the best selction of new and preowned vehicles. Nobody sells cars for less than Cerritos Buick GMC. Visit us online today at www.cerritosgm.com. Ask for one of our Internet Sales Managers for a no haggle, no hassle sales process.
Contact Dealership

18400 Studebaker Rd

Cerritos, CA

90703

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Showing 1,050 reviews

March 20, 2026

The service department is terrible! DON'T GO THERE! It's the worst I've seen in my 63 years. Pay close attention to your car. Especially if you are a woman or a senior citizen. I went i More

by petesalim63
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can't remember her name
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Mar 24, 2026 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously. We would like to discuss your concerns regarding your experience with our Service Department about the level of customer care you encountered during your oil and filter change and tire rotation. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager Penske Buick GMC of Cerritos (562) 733-3843 MStein@socalpenske.com

July 10, 2025

the service advisor Stephanie Villegas is dishonest, unprofessional and ripping off people. The were to replace the AC compressor but they never did, I took the vehicle to another dealership where th More

by doraballadares.db
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Villegas
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Jul 10, 2025 -

doraballadares.db responded

You need to have honest, truthful and professional employees.

Jul 10, 2025 -

doraballadares.db responded

Response

June 04, 2025

Since I have bought that car, I have yet to be able to drive it. I have been promised the correct paperwork and I have still not received the paperwork in 30 days the finance manager is not returning my p More

by william911
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alejandro Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos. Before your purchase, we advised that you will be solely responsible to register the vehicle. While we did request the MSO immediately from the manufacturer, we have still not received it. Our Finance Manager, Ocatavio spoke with you on Wednesday 6/4/2025 via email and phone and gave you further instructions to contact your lienholder because they have the title. Please reach out to me directly if you have further questions. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 18, 2025

Sales person easy to deal with no pressure pleasure to deal with. Was quick to get response back from the manager of the sales department when negotiating the price. Thank you More

by brentruedy
Service Time
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
3.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to know your experience with our team was pleasant. Thank you for choosing Penske Buick GMC of Cerritos.

May 16, 2025

They took my car right in at my appointment time and it was completed within an hour More

by mawmawnator01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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May 16, 2025 -

Penske Buick GMC Of Cerritos responded

Thanks for sharing your experience with us at Penske Buick GMC of Cerritos. We appreciate it.

May 12, 2025

My experience with Clarissa and the Penske Cerritos team was amazing. They were very helpful, understanding, and extremely hard working to get my a deal! They are truly eager to help! More

by fd10duenas
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio
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May 12, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words about our team at Penske Buick GMC of Cerritos. It's great to hear they were able to provide you with helpful and understanding service. Thank you for the wonderful feedback.

May 11, 2025

Excellent attention to needs, I will likely return and will surely recommend, I’m happy with the customer service More

by Manuel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your kind words and recommendation. Thanks for choosing Penske Buick GMC of Cerritos!

May 11, 2025

GREAT EXPERIENCE. Alejandro was really helpful during the transaction. He took the time to explain everything. More

by hweston0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you had a great experience with our team at Penske Buick GMC of Cerritos. Thank you for sharing this kind feedback.

May 11, 2025

They're very helpful to the client. They will help you as they can. Good. More

by balneg.charito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Valerie
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May 12, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, I appreciate you taking the time to share your feedback regarding your recent experience with our team here at Penske Buick GMC of Cerritos. It's great to read that you found our team to be very helpful. I would, however, like the opportunity to discuss any additional feedback you may have and the rating you've assigned us. Please reach out to me directly. I look forward to hearing from you. Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

May 09, 2025

After my transmission was replaced, my entire truck raddles and my engine light is on. More

by jma310pedro
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Anthony
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May 12, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about your experience with our Service Team regarding the transmission replacement completed on your truck and its condition afterward. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

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