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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,832 Reviews

3,832 Reviews of Pearson Nissan Of Ocala - Service Center

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April 05, 2023

I am very disappointed that I was charged over $200. 00 for a diagnosis on my car. Then told that they cannot fix the problem. More

by DDBNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack McQuaid
Apr 06, 2023 -

Pearson Nissan Of Ocala responded

We're sorry to see the low rating. We strive for a five-star experience for our customers and regret that wasn't the case this time. Please reach out to me at your earliest convenience so we can resolve these concerns. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

April 05, 2023

Oil and filter change in forty minutes. Excellent! However NO car wash. This NOT available for three years. At first it installing a new system. Second in was covid. Now it is no people. W More

by AMILLER0922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 13, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the feedback. I will make sure these concerns get passed along to our team. Take care and please don't hesitate to reach out directly if you'd like to speak with us further. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

April 04, 2023

Always friendly and completes my need efficiently. I trust my car when I come to your place of business More

by JEANNEMSTEWART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Beck
Apr 05, 2023 -

Pearson Nissan Of Ocala responded

Thank you for your confidence in the Pearson Nissan of Ocala team! It's our privilege to help take care of your vehicle and we look forward to seeing you at your next visit. Take care!

April 04, 2023

Great except valve stem on tire was not put on correctly, I was almost to Georgia before I realized tire was going flat. Thought it was just low so added air, was a few hours later before I realized I needed More

by KEPSELCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Beck
Apr 13, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the feedback. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure it gets looked into with our team. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Respectfully, Nia Orona - Owner Loyalty Manager - (352) 622-4111

April 03, 2023

Vehicle was brought in five times for the same problem and they didn’t fix the problem. They were playing the guessing game I ended up trading out the vehicle at Gainesville Nissan More

by CJAMES8614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Morejon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Beck
Apr 06, 2023 -

Pearson Nissan Of Ocala responded

Thank you for reaching out. I'm sorry to hear you're not satisfied with the service provided by our team and encourage you to contact me directly if you'd like to discuss your experience in greater detail. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

April 03, 2023

Big place extreamly friendly staff and helpful. The saleman who help us knew exactly what to show us in just a few questions in conversation. He was fast and knowledgeable. He made the whole proces More

by DONNAMARIE270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Pearson Nissan Of Ocala responded

Thank you for sharing your review, Donna! We're pleased that our team provided you with an excellent sales process! We look forward to seeing you next time at Pearson Nissan of Ocala!

April 03, 2023

Always very helpful, knowledgeable and Professional. Highly recommend Pearson Nissan of Ocala for both sales and service. More

by TIMMY34421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Vironet, Jim Spaulding
Apr 03, 2023 -

Pearson Nissan Of Ocala responded

Thank you for recommending our team at Pearson Nissan of Ocala! We look forward to seeing you next time!

April 03, 2023

Pleased with the dealership and their response to the warranty issue I was having. Very impressed with Brian, the service manager I delt with. Very knowledgeable and friendly. Would strongly recommen More

by DEMERATH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 05, 2023 -

Pearson Nissan Of Ocala responded

It makes us so happy that Brian helped you feel so happy with the experience! We hope to provide you with a five-star experience again! Thank you! - Pearson Nissan of Ocala

April 02, 2023

Issac Is always very professional and consider my thoughts and concerns. He always go above and beyond to help me understand any of my questions and concerns. The only thing it is really cold in the More

by LATOSHIAMJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Pearson Nissan Of Ocala responded

Thank you for sharing your review! We're happy that Issac has gone above and beyond during your recent visit! -Pearson Nissan of Ocala

April 01, 2023

Isaac es un excelente asistente de servicio. Muy amable y servicial. Gracias por tu asistencia. More

by GAMALIER.ALERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Pearson Nissan Of Ocala responded

¡Gracias por compartir su tipo evaluación! ¡Esperamos transmitir esto a Issac! -Pearson Nissan of Ocala

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