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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,808 Reviews

3,808 Reviews of Pearson Nissan Of Ocala - Service Center

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November 02, 2023

My experience was very quick, very professional, and the service advisor was very prompt in calling me to tell me that my auto was ready to pick up More

by bhart4660
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know your experience at Pearson Nissan of Ocala was quick and professional. Our team always aims for efficient communication, so it's great that you were promptly informed about your vehicle being ready. Thanks for the review!

November 02, 2023

Should not try to sell me on a maintenance program my first visit. my vehicle had 17,000 miles on it! I had a set appointment of 930 for an oil change and tire rotation. I believe I walked out at 10:40 m More

by TOMANDDEB4EVER
Recommend Dealer
No
Employees Worked With
Don’t remember
Nov 03, 2023 -

Pearson Nissan Of Ocala responded

We're sorry to learn about your experience. We aim for efficient service and it's clear we fell short during your visit. Also, our intention is not to pressure but rather inform customers of available programs that might benefit them in the long run. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

November 01, 2023

When you find outstanding customer service you will look for that particular person always and that’s what Isaac provides, never rude never attitude very pleasant and respectful, I will always look for him. More

by KATDSOC1835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Pearson Nissan Of Ocala responded

We're so glad to know that Isaac's outstanding service has made a positive impact on your experience at Pearson Nissan of Ocala. We appreciate the kind words and look forward to assisting you in the future!

November 01, 2023

Isaac is the BEST! ! He cares about you and listens well! He’s one of the reasons I still go to Pearson Nissan of Ocala! More

by STEPHANIE.RAMIREZ67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Pearson Nissan Of Ocala responded

Hi Stephanie! It's great to know that Isaac has been able to provide you with such excellent service at Pearson Nissan of Ocala. We appreciate your loyalty and look forward to seeing you again!

October 31, 2023

Always prompt and considerate. We have never had issues with any kind of contact. Very clean More

by TIKEIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Pearson Nissan Of Ocala responded

Thank you for your kind words! We're here to provide prompt and considerate responses to assist with any questions or concerns you may have at Pearson Nissan of Ocala!

October 31, 2023

everyone was great wait was short. very helpfull. i will be back for sure for next service More

by DGSI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2023 -

Pearson Nissan Of Ocala responded

This is great to hear! Thank you for being part of our Pearson Nissan of Ocala family! We'll see you next time!

October 29, 2023

Very disappointed with the cost for my repair. Seems extremely excessive. I did like the professionalism of the service staff. But rather than having such a large staff to greet us, I would rathe More

by JOE.BECVAR631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Pearson Nissan Of Ocala responded

Joe, I'm sorry to learn that you found the cost of your repair excessive. We strive for transparency in our pricing and appreciate your feedback on this matter. Your satisfaction is important to us, so we'd like an opportunity to discuss this further with you if possible. Please feel free to reach out at a time that suits you best. Thank you, Nia Orona - Owner Loyalty Manager - (352)622-4111

October 28, 2023

My Truck broke down and i had it towed to them and they jummped right on diagnosing what the problem was.iI am from out of state and they put a mechanic on it and were able to get me back on the rd in 1day More

by MSOLUTIONSGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Myra ,asst service mgr
Oct 30, 2023 -

Pearson Nissan Of Ocala responded

We're glad to know our Pearson Nissan of Ocala team could help get you back on the road quickly, Gregg! It's our commitment to ensure a positive experience for all customers, especially when they need us most. Thanks for your high recommendation and kind words. Safe travels!

October 27, 2023

Diagnosed and fixed problems. Sss sss sss sss s s s s s s s s More

by PAULANDKATHYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittiny
Oct 30, 2023 -

Pearson Nissan Of Ocala responded

We're so glad our Pearson Nissan of Ocala team could assist you! Thanks for taking the time to leave us a review and please don't hesitate to reach out if we can be of service again in the future!

October 27, 2023

I think the wait was to long for schedule appointment and recall . Two hours long More

by TMAY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Pearson Nissan Of Ocala responded

Thank you for the review. We sincerely apologize for the long wait you experienced during your visit and will make sure we utilize this feedback to help improve our processes moving forward. I hope we have the opportunity to provide you with more efficient service in the future. Respectfully, Nia Orona - Owner Loyalty Manager - (352)622-4111

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