Pearson Nissan Of Ocala - Service Center

My first visit. It was fine. The service guy was very cordial and the review of my service was good. It was fine. The service guy was very cordial and the review of my service was good. More

The last oil change done on our was was done at Pearson Nissan Ocala. We decided to take our car to a family friend who owns his own mechanic shop. Before he even attempted to change the oil, he brought my Nissan Ocala. We decided to take our car to a family friend who owns his own mechanic shop. Before he even attempted to change the oil, he brought my husband back to show him the condition of the oil bolt. He told us we should take it back to the dealership because they should have never left it like that in the first place. Our mechanic NEVER TOUCHED anything on the oil bolt with any tools. My husband took it over to Pearson Nissan Ocala and told them what our mechanic said. The gentleman(if you want to call him that) took our car back and looked at it. He then came out and very rudely told my husband to follow him. He then took him back to show him the condition of the bolt and told my husband it was HIS fault. That we did something to it before bringing it. My husband does not work on cars, he works in a hospital. He has no time to just get under a car and mess it up. This gentleman was very rude and would not give my husband a chance to talk. He gave my husband a new oil bolt and said we can fix the issue but you’re paying. We SHOULD NOT have had to pay for their poor mechanic skills. This was not the first time my family, a friend or us have been treated so rudely by a staff member at this dealership. I guess when they hire one of the requirements is having a horrible customer service skill. Run from this place! DO BETTER More

Clean and comfortable service areas and the service did not take too long at all. Plus the service advisor was friendly and knowledgeable. not take too long at all. Plus the service advisor was friendly and knowledgeable. More

Christina was absolutely amazing she was so knowledgeable and compassionate and helpful and understanding I was a little upset upon arrival but she calmed me down with her kindness I really appreciate her fo and compassionate and helpful and understanding I was a little upset upon arrival but she calmed me down with her kindness I really appreciate her for pointing me in the right direction with getting my car looked at I really appreciate her and I’m more comfortable visiting Nissan knowing that she is there the guy that fixed my car was also amazing and I appreciate him as well Thank you Cristina and Nissan More

They got me in and out within an hour without an appointment. A little pricey but a very nice associate made the process of replacing a dead battery easy-peasy. appointment. A little pricey but a very nice associate made the process of replacing a dead battery easy-peasy. More

waiting area uncomfortably cold, keith taking me home and back again while car serviced a plus back again while car serviced a plus More

My family has bought 4 cars from Nissan, and Isaac has been there for everyone of us when needed. been there for everyone of us when needed. More

Great service got in and out before expected only got a oil change and tire rotation but fast service oil change and tire rotation but fast service More

I have an almost new “22” Nissan that I took in for service and was bill $600.00 in repair. How could a 22 year vehicle required that much repair cost.? service and was bill $600.00 in repair. How could a 22 year vehicle required that much repair cost.? More

I called Sam in the Service Department about having my vehicle looked at . She told me that she had to look into my warranty policy and would call me back in 15 minutes. I never heard from her the rest of vehicle looked at . She told me that she had to look into my warranty policy and would call me back in 15 minutes. I never heard from her the rest of the day. I called back the next morning and she told me that she had gotten busy the day before and it slipped her mind to call me back. Her exact words. I took my car to Nissan in Gainsville and they got me right in. I will not be using or referring anyone to this service department. More