Pearson Nissan Of Ocala - Service Center

Too long of wait The service guy was great, but too long for just an oil change. Then they like to wash the vehicle, which took 45 minutes. I done paid for the service The service guy was great, but too long for just an oil change. Then they like to wash the vehicle, which took 45 minutes. I done paid for the service and others in the waiting came out and got in there cars before I did. They paid for service after I already did. Also, they were pushy on selling other service, that I did not want. More

Prompt and Efficient Service I needed to have the 20k maintenance check performed on our 2018 Murano and was extremely happy when Nicole was able to work me in on short notice. Sh I needed to have the 20k maintenance check performed on our 2018 Murano and was extremely happy when Nicole was able to work me in on short notice. She worked with us and found a time slot on the same day and in two hours! Once in and at the service department, we found that Chuck sacrificed his lunch break to accomodate us and process our visit. We found him professional and attentive to our needs, having identified an extremely dirty cabin air filter and helping us have that issue addressed. Our visit was a family affair, as I had my wife and two kids with me. Kudos to the folks that keep the Customer Lounge stocked with the goodies that kept us all entertained! Overall a great experience! Thank you! PS- I noticed that the service department takes care to cover the seat and floor to protect the vehicle for getting dirty while being serviced. A post service car wash would be an excellent additional step towards this experience. More

Oil Change I went in for an oil change after a 16 hr shift. I was in and out within 2 hours although a customer representative over the phone told me 30 minutes. I went in for an oil change after a 16 hr shift. I was in and out within 2 hours although a customer representative over the phone told me 30 minutes. Their customer service was impeccable. Chuck was very knowledgeable. See you again when the oil and filter light comes on. More

Wonderful experience Everyone I bumped into or ran into was just so friendly and nice. Everybody was helpful. It was just a wonderful experience. Issac was just wonderful Everyone I bumped into or ran into was just so friendly and nice. Everybody was helpful. It was just a wonderful experience. Issac was just wonderful helpful and knowledgeable. More

Service I am so pleased with Pearson...love my car and the service is excellent. Al Jay in service is the best...so friendly and courteous...the best! I am so pleased with Pearson...love my car and the service is excellent. Al Jay in service is the best...so friendly and courteous...the best! More

Always excellent service My service advisor Jimmy Morejon, as alwsys is profesional, personable and proficient in making sure my vehicle ia always serviced properly..I have My service advisor Jimmy Morejon, as alwsys is profesional, personable and proficient in making sure my vehicle ia always serviced properly..I have previously purchased 3 other vehicles from this dealership, all always serviced there as well. More

Had a 10,000 mile oil change. Appointment was for 9:00, I was out of there by 10:00. I found the waiting area to be clean and cheerful. Found Al Jay to be efficient and courteous. Appointment was for 9:00, I was out of there by 10:00. I found the waiting area to be clean and cheerful. Found Al Jay to be efficient and courteous. More

Great Experience I came in as a walk in no appointment. Al was very polite and eager to assist. made me feel welcomed and was very honest. I came in as a walk in no appointment. Al was very polite and eager to assist. made me feel welcomed and was very honest. More

PLEASANTLY SURPRISED Made online appt on website. Upom arrival was greeted and led to Al Jay my service advisor. We went over my problem and I waited in the lounge. He Made online appt on website. Upom arrival was greeted and led to Al Jay my service advisor. We went over my problem and I waited in the lounge. He came to the lounge with a very dirty cabin filtersnd a baggy with leafs and twigs. They replaced the filter, checked the brakes,belt & battery. The battery failed testing. He asked if I wanted them to replace it. I declined and got out of their for less than $300. More

Oil change and check up. Brought in for an oil change and filter and to be checked out for decreased gas mileage after the spark plugs were changed last visit. Turned out to b Brought in for an oil change and filter and to be checked out for decreased gas mileage after the spark plugs were changed last visit. Turned out to be that something was not completed last time so it was completed this time. We have been satisfied each time we bring the car in. More