Pearson Nissan Of Ocala - Service Center

Unexpected problem Traveling on route 75 we ran over something and our tire immediately started to lose air. Pulling off in the grass on a very dark night . A state tr Traveling on route 75 we ran over something and our tire immediately started to lose air. Pulling off in the grass on a very dark night . A state trooper came to our rescue and we were on our way. Lights on the dash continued to stay on. A call to Pearson and we had an appointment to bring the car in. After sitting in the waiting room for a period of time I was asked to follow Isaac to the repair area. Smoke was detected from under the wheel well as well as gas fumes. A hole had been detected in the tube that goes to the gas tank. The part was immediately located in Orlando, the only part in the state of Florida on hand. I was so thankful this had been found. We could of been blown up if the car would of come in contact with a spark or flame. Alfred and Isaac took such good care of me and by early the next morning my car was fixed and ready to be picked up. I always enjoy my conversations with Mr. Ridgeway and he has been a huge help many times. Thank you Pearson for having such good people working for you and the way you treat your customers. More

Terrible and last experience We took the vehicle in for two issues. Neither repaired the first visit. One issue never repaired and we were charged $340 for the wrong part. An We took the vehicle in for two issues. Neither repaired the first visit. One issue never repaired and we were charged $340 for the wrong part. And, not to mention, the vehicle was driven into a fence by their service writer and they took three weeks to repair it with no apology or mention of a loaner. This was our second Nissan and the first was purchased at this dealership in 2009. We'll never buy another Nissan and never go back to a Nissan Dealership for service. Need I say more? More

Over All Experience was good But your car wash team is ridiculous... They take my car leave it setting outside with the flasher on while I watch people bring up cars after mine wa But your car wash team is ridiculous... They take my car leave it setting outside with the flasher on while I watch people bring up cars after mine was waiting and run it through the wash... The people you have working their are very slow... They move like snails... No matter how many people are waiting... They don't seem to care about your customers or the order the car are their for service and waiting for a car wash... Since I bought my Maxima I have only had one car wash with your dealership... Because they get in your car, move the gauges on the a/c, change your seat setting and your radio station... Just real idiots... Not a great service team and need serious attitude adjustments and some management... No I would no recommend this service dept. for this part of your team... I have seen many better service teams from other dealerships... Pearson could be a really good dealership and create customers more customers without some of the bad apples for this dealership. As for your service advisor R.J. is always very good... and has a smile and is ready to assist you... I won't buy another car from this dealer ship because of a situation with a David Ridgeway their about a year ago... Told me he needed another $1000- to buy a Rogue we were looking at and when we came back the next day with a thousand dollars he then told us $2500- more despite his own sale person telling him you told them $1000- yesterday... And your talking to a guy who bought 2 brand new Trans Ams and a Brand new GTO fully loaded t-tops everything. from Sullivan in Ocala, and Sherwood Pontiac in Delray Beach... I would not recommend this dealership. I'm from Palm Beach county originally and fund the dealership their more professional and more customer oriented... More

Super Service I really enjoy working with Al Jay!! He is so knowledgeable and makes having my Rogue service painless. Besides the wonderful experience with Al Jay, I really enjoy working with Al Jay!! He is so knowledgeable and makes having my Rogue service painless. Besides the wonderful experience with Al Jay, the customer service waiting area is so clean and bright. Even the cashier was a delight, she has such a radiant smile. More

Problems and bad service I have serious problems in Leesburg Jenkins Nissan for bad information for your salesman complot you sales. If rigth now visit in tree ovation that de I have serious problems in Leesburg Jenkins Nissan for bad information for your salesman complot you sales. If rigth now visit in tree ovation that dealer any solutions More

Oil Change This was my 2nd oil change on my truck and one again I was treated very nicely. Want to Thank You for the coin and meeting all the folks there. This was my 2nd oil change on my truck and one again I was treated very nicely. Want to Thank You for the coin and meeting all the folks there. More

Another great Pearson Nissan Experience Once again, Pearson Nissan didn’t disappoint! From the time I drove in until my car was finished, the staff were from and helpful. Isaac is a great a Once again, Pearson Nissan didn’t disappoint! From the time I drove in until my car was finished, the staff were from and helpful. Isaac is a great asset to the organization. I always schedule with him because I know that all my issues will be taken care of. More

Good employees, good work, Thank you We have always been treated very good at your business. We have leased two automobiles from you and bought a SUV several months ago. We want to be s We have always been treated very good at your business. We have leased two automobiles from you and bought a SUV several months ago. We want to be sure our vehicle is in good hands. More

Great service and great customer service!! Customer service was great and staff is friendly and the service on my car was great as well. Did I mention great lol it was a great experience. Thank Customer service was great and staff is friendly and the service on my car was great as well. Did I mention great lol it was a great experience. Thanks Nissan! More

great workers,positive attitude and friendly to everyone customers was treated with respect and feel at home from the time they enter the store. customers was also asked if they would like something to eat customers was treated with respect and feel at home from the time they enter the store. customers was also asked if they would like something to eat or drink, and make us feel very welcome.Rudy helped us with the purchase of our car and Al Jay would service the vehicle every time we take it in,thank you all for the hard work and dedication. I would recommend Nissan of Ocala any day to my friends and family More