Pearson Nissan Of Ocala - Service Center

Time consuming and disappointed with the results. The noise in the steering still there. Was told it was normal. ??? Have had three Rogues and this one is rough in the shifting. Told that was normal The noise in the steering still there. Was told it was normal. ??? Have had three Rogues and this one is rough in the shifting. Told that was normal. Not really pleased with that. Other than that the service was OK. The shuttle service was excellent which helped while away the long wait. More

Great experience My experience at your service center was great. Isaac was outstanding! Professional, efficient really knew his stuff and everything he said happened a My experience at your service center was great. Isaac was outstanding! Professional, efficient really knew his stuff and everything he said happened and in the time frame he mentioned. This employee should get a raise! I have never had a customer service agent at a car dealership before be this attentive and professional. More

Pearson Nissan workers are friendly, caring, and helpful. The customers are treated with respect. They are always willing to listen and answer questions. Prices for service seem to be reasonable. The customers are treated with respect. They are always willing to listen and answer questions. Prices for service seem to be reasonable. More

Very courteous Service Techs really great to work with, always upfront, respectful and informative. Customer waiting area is the best I ever seen in any dealership I Service Techs really great to work with, always upfront, respectful and informative. Customer waiting area is the best I ever seen in any dealership I have been to. More

great service This service department is very knowledgeable, friendly and truly have the best interest of their customers in mind. I like the fact that they have s This service department is very knowledgeable, friendly and truly have the best interest of their customers in mind. I like the fact that they have snacks and drinks available while you wait for your vehicle. More

Oil Change Two hours estimated time of waiting but got out in one hour. Nice, quick work. Made me happy to get out sooner than later as opposed to the other way Two hours estimated time of waiting but got out in one hour. Nice, quick work. Made me happy to get out sooner than later as opposed to the other way around. More

Friendly, Professional with TEAM spirit. Professional Service all the way through my appointment. Dealership bright, open and shined clean. Drove from The Villages for need of a new tired Professional Service all the way through my appointment. Dealership bright, open and shined clean. Drove from The Villages for need of a new tired before next week. Your Dealership had what I needed. .Drove to Ocala, and on a Saturday with an appointment.!, Thanks George making the appointment and for Zach walking me through the check-in. I left with a clean vehicle. More

Would give a 0 if I could. What was supposed to be $78 for oil change and tire rotation. Ended up being quated at $178, because vanishing deductable vanished. When I went to pick the car up, the total was for oil change and tire rotation. Ended up being quated at $178, because vanishing deductable vanished. When I went to pick the car up, the total was then over $350. Was told they could not find problem with horn, but replaced relay. Yet I drive home with no horn still. Definitely not what you should expect from an authorized dealership. Avoid at all costs! More

Routine Maintenance My appointment was for 7:30 AM and my truck was ready by 9:00. Service was excellent as always and we won't go anywhere else. My appointment was for 7:30 AM and my truck was ready by 9:00. Service was excellent as always and we won't go anywhere else. More

Sales should NOT be involved with service appointments Sales department called me before my scheduled service appointment so they could appraise my vehicle for buyout or trade-in while it was being service Sales department called me before my scheduled service appointment so they could appraise my vehicle for buyout or trade-in while it was being serviced. IF I WANTED TO SELL OR TRADE MY VEHICLE, I WOULD CONTACT THE SALES DEPARTMENT MYSELF. The last time I bought a car here there was so much pressure and add-ons that I feel I was taken to the cleaners. That was be the last time that will happen to me at this dealership. I bought my second car from another dealer. More