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Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,812 Reviews

3,812 Reviews of Pearson Nissan Of Ocala - Service Center

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May 08, 2020

Like always great customer service Isaac Velasquez always great he is knowledgeable and always understands my explanation of my problem with the vehicle.One of the best waiting lounge for customers in the st More

by ROMEVEGA335
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2020

manintenance George was very helpful in letting me know what service was needed now and what one I could do next time. .Always come here for both vehicles. More

by DBSPECKLEDPUP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George St. John
May 06, 2020

Great experience. If I wasn’t moving soon I would definitely be coming back. Everyone was polite and prompt. The service department was professional and polite. Would absolutely recommend. More

by Katie
Recommend Dealer
Yes
Employees Worked With
George St John
May 06, 2020

Service for vehicle. Staff was not distancing or wearing masks. Otherwise work was good but I waited 2 1/2 hours and no one came to tell me it would be that long. Staff wa More

by COUELLE663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember their names.
May 15, 2020 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to let us know about your experience. It is upsetting to hear you had a negative experience. We would will take this as a learning experience to make your next experience better. Sincerely, Pearson Nissan of Ocala

May 06, 2020

was disappointed they didn't wash car ! said washer was broke . they could have vac and wash Windows! Also thought $80 was pretty high for oil change and tire rotate More

by PATTITOAD
Recommend Dealer
Yes
Employees Worked With
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020

Things went great as usual. Care and concern being taken I’m sure. Meet with Clayton Elliot and Mason Day for honest and personable guys. Issac as usual in service is the best. Thanks Tim for getting h More

by JEDIKNIGHT1124
Recommend Dealer
Yes
Employees Worked With
Jon Peeples
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chloe Sessler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Hinkle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivo Stuller, Jim Spaulding, Garry Bradley
May 04, 2020

Excellent service Zach Mcquaig was very professional and knowledgeable. Waiting time did not wait long, will come back for my next service and will recommend to family More

by MAZZAANGELA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Mcquaig
May 04, 2020 -

Pearson Nissan Of Ocala responded

Thank you so much for this great review! We do appreciate the recommendations. Please don't hesitate to call if you need anything else. Sincerely, Pearson Nissan of Ocala

May 04, 2020

Extremely efficient! Rescheduled service without issue. Service time was 15 minutes shorter than expected. Staff wore masks and practiced social distancing for everyone' More

by RICKPANCRATZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George
May 04, 2020 -

Pearson Nissan Of Ocala responded

We appreciate the time you took to let us know how we did! If there is anything else we can do for you, please let us know. Take care! Sincerely, Pearson Nissan of Ocala

May 04, 2020

Take care of the customer George did a great job in service! I had a low tire, called in for an appointment. He squeezed me in that day. When I got to the garage, George was More

by BRADTURK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George, the service advisor, Garry Bradley
May 04, 2020 -

Pearson Nissan Of Ocala responded

Thank you for taking the time to let us know how we did. We are pleased to hear you had such a great experience here at Pearson Nissan of Ocala. Please, let us know if there is anything else we can do for you. Sincerely, Pearson Nissan of Ocala

May 04, 2020

Did not honor discount coupon that was mailed from Nissan Received a two for one oil & filter change coupon from Nissan. Dealership refused to honor coupon. I then paid regular price for this service work. More

by pgoefelein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
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