Pearson Nissan Of Ocala - Service Center

My 2014 Nissan 370 Z developed a wiring problem that was very difficult to diagnose because it was intermittent, cause different check engine codes and a limp car response at times. Your service crew was a very difficult to diagnose because it was intermittent, cause different check engine codes and a limp car response at times. Your service crew was able to find and fix the problem because of their high level of expertise and professionalism..Professional dealer service is key to long term customer loyalty. More

Staff are always pleasant and very helpful. I have purchased my last 2 vehicles from Pearson Nissan and will continue to recommend them and remain a loyal customer. I have purchased my last 2 vehicles from Pearson Nissan and will continue to recommend them and remain a loyal customer. More

I've never heard of a service center that would not vacuum and wash your car after servicing. vacuum and wash your car after servicing. More

Service was done on my car in Ocala. Very welcoming & professional staff. Samantha was my advisor & she explained the process, & made sure I was comfortable while waiting. Excellen Very welcoming & professional staff. Samantha was my advisor & she explained the process, & made sure I was comfortable while waiting. Excellent customer service - Thank you Donna More

fast appointment and fast service and fast check in and check out. Easy to do. check out. Easy to do. More

I’ve been using Pearson Nissan for years and it will always be the only place I take my car always be the only place I take my car More

Christina in service helped me she kept me informed every step of the way. It was a very pleasant experience start to finish . step of the way. It was a very pleasant experience start to finish . More

I unfortunately was unable to make it to the dealership so I had my mother drop it off for me. The appointment was at 7:30 am. When she arrived, the advisor who was supposed to be there showed up 30 minute so I had my mother drop it off for me. The appointment was at 7:30 am. When she arrived, the advisor who was supposed to be there showed up 30 minutes late and the other advisors gave her the run around. It took them 2 hours to check and see if a tire was in stock. They informed my mother that the car wouldn’t be ready for another 3-4 hours when all I need was an oil change and a tire changed. After she departed the dealership and got back to her office, 10 minutes later, she was informed that the car was ready to be picked up. When she picked up the car, they continued to bombard her About other things that could’ve been taken care of at a later date. Also adding in the fact that I have warranty coverage on my car and was told I had to pay the full price even though I have bumper to bumper warranty on everything. The sticker on my windshield for my oil change also has the wrong date on it. My experience and my mom’s could have been better if their communication and coordination was much better. I am grateful for the mechanics and all the work that they did on the car. I hope Pearson can take this as criticism and improve on a couple of things. More

The service is 5 star all the time that's why I go to Nissan for service Great staff of people who care about the customer s Nissan for service Great staff of people who care about the customer s More

Had a 9:15 oil change appt. Vanessa was service advisor. Told me it would take an hour. I was there until 12:00 waiting. Vanessa was nowhere to be found. Vehicle sat in garage f Vanessa was service advisor. Told me it would take an hour. I was there until 12:00 waiting. Vanessa was nowhere to be found. Vehicle sat in garage for at least an hour. I had to flag down another advisor to get my vehicle. Very poor customer service. My time is very valuable as well, the reason I make an appointment. Not to mention I sat in Vanessa’s office for at least 15 minutes waiting on her when I got there. May want to get a new service advisor. More