Back

Pearson Nissan Of Ocala - Service Center

Ocala, FL

4.6
3,905 Reviews

3,905 Reviews of Pearson Nissan Of Ocala - Service Center

Sort by
January 19, 2025

This dealership has always given me the best service and prices that anyone can receive. More

by LJMASTER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your loyalty and kind words! We’re so glad to hear that you’ve consistently received top-notch service and great prices with us. Your satisfaction is our priority, and we look forward to continuing to serve you in the future!

January 15, 2025

Perfect service! Vanessa was so kind and helpful. The only complaint I have- they did not reset the oil settings on my vehicle so I got a notification a couple of day More

by kdennis11517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your review! We’re thrilled to hear you had a great experience and that Vanessa was kind and helpful. We apologize for the oversight in resetting your oil settings and understand how that could be an inconvenience. Please feel free to stop by, and we’ll be happy to reset it for you. We appreciate your feedback and look forward to serving you again!

January 15, 2025

I was greeted promptly by a young man that got my milage, etc. and showed me to my service rep. Samantha, who was a delight set me up for an oil change, filter and tire rotation plus the overall inspection More

by TRAINHEAD2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Elliott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for sharing your experience! We’re thrilled to hear that you were greeted promptly and received excellent service from both our team and Samantha. We’re glad the oil change, filter, tire rotation, and inspection were completed to your satisfaction and in a timely manner. We appreciate your feedback and look forward to serving you again!

January 15, 2025

Always helpful on time and really takes good care of you so far they are #1 More

by rjohnson1082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your amazing feedback! We’re so glad to hear that our team has been helpful, punctual, and focused on taking great care of you. Your support means the world to us, and we’re honored to be your #1 choice!

January 13, 2025

Great service from start to finish. Drove in the service bay and was met by a service writer and got to work on what needed to be done . Expected good service got great service . More

by richardandcherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your wonderful feedback! We’re thrilled to hear that your experience from start to finish exceeded your expectations. Providing great service is our goal, and we’re so glad we could deliver that for you. We appreciate your kind words and look forward to serving you again in the future!

January 13, 2025

Service representative (Vanessa) did excellent job of explaining the process, and kept informed about the work. More

by LOCHRANEHM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your feedback! We’re so glad to hear that Vanessa provided excellent service and kept you informed throughout the process. We truly appreciate your kind words and will be sure to share them with her. We look forward to serving you again soon!

January 12, 2025

Went for an oil change. Technician failed to secure oil cap. Drove home. Oil all over the place. Had to tow car back to you. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

We sincerely apologize for the inconvenience you experienced. We take full responsibility for the error, and we understand how frustrating this must have been for you. Please know that we are addressing this issue with our team to ensure it doesn’t happen again. We value your feedback and are committed to making things right. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

January 12, 2025

As a customer for a VERY long time I will no longer becoming to this Nissan location… yesterday I had a oil change that Vanessa stated would take no more than 1 hour… this was at 130.. I did not get my More

by HEATHER201392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vanessa Dean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

We deeply regret that your recent experience did not meet your expectations. As a long-time customer, you deserve timely service and clear communication, and we are sorry that we fell short of that during your visit. We truly appreciate your feedback and will use it to improve our processes moving forward.

January 12, 2025

Quick service for a walk in, friendly staff, Nd the coffee and wifi are a b8g plus More

by DANIELSWARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaac Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zachary McQuaig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vanessa Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Pearson Nissan Of Ocala responded

Thank you for your great feedback! We’re thrilled to hear that you received quick service and enjoyed our friendly staff, coffee, and Wi-Fi. We’re always happy to make your experience more comfortable. We look forward to serving you again soon!

January 11, 2025

All of the staff I’ve encountered each time I’ve visited the Pearson Nissan dealership have been professional, courteous, pleasant and knowledgeable. I will continue to use the service department for mainte More

by NICOBRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Morejon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Ziegaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
11
...