Paul Miller Toyota of West Caldwell

I went to the Caldwell Toyota dealership in West Caldwell, NJ to test drive a 2009 Corolla XRS (VIN: 2T1BE40EX9C011930) on April 24, 2008 and was greeted by a shady salesman named Larry. I was told Caldwell, NJ to test drive a 2009 Corolla XRS (VIN: 2T1BE40EX9C011930) on April 24, 2008 and was greeted by a shady salesman named Larry. I was told that since it was after 7:30PM I could not test drive the car. Therefore, I returned the next day and was greeted by a nice helpful young man named Mario. We went for a test drive and he was very helpful. After our test drive we were forced to deal with Larry as we were his "up" as Mario explained, since Larry had greeted us the prior day. After some negotiation he returns and tells us that he "accidentally" gave us a lower cost ($22600) and monthly payment of $289-310/month. The new price was about $50 off the $25323 MSRP (an increase of over $2000). Then our monthly payment was changed to $489-540/month up from $289-310 with $3000 down payment. This was even before a credit check was ever made!! Next a sales manager name Ralph Mosely, a rather large man (6'3") with one white eye, came over and in a angry and nasty tone told Larry to get up from the desk and he would "handle this." He proceeded to give a false apology and was very rude with me. He told me that he could never give me the car for the original price as it would have amounted to $17000 for the car. However, this was incorrect as Larry had already shown me earlier that the original offer price with the "allegedly wrong" pricing was $22600. Calling Ralph out on this lie infuriated him and he became very aggressive- to the point that I thought he was going to hit me! He snapped at me and told me to tell him what I wanted to pay. I offered $21500- a fair mark up from my original offer of $19500- mind you this was negotiation- I knew very well that it was a low price and expected him to lower merely his price a little (less than $1000). He told me that the price was way too low and I told him that it was well over his "mistaken calculation" of $17000- if that was what he honestly thought I was naive enough to believe. I told him that I am a numbers guy and he would have to do better with the "correct price" and not try to tell me that the numbers which both I and Larry knew had added up to $22600, were actually adding up to $17000. At this point he exploded in anger and shot up out of his seat saying "you know what- I will do you a favor" and reached out his hand to me. I expected him to grab me as he reached for my arm, instead he grabbed my hand and forced me to give him a handshake- saying "negotiation over, there's the door." I stared at him in disbelief as he stared angrily at me, chest pushed out and hands clenched. I then turned and shook hands with the nice young salesman who originally helped me, Mario, and thanked him for his help and left. As I walked to my car, which was parked right outside the large plate glass window were the desk was located, Ralph, the sales manager, began shouting at this staff and pointing at me menacingly through the window. And why? At no point during my time at the dealership did I act aggressively or inappropriately, I merely acted as a professional and how I would treat a fellow professional in a business transaction. And in return I was not only rudely treated by this dealership, which has the audacity to claim in ads that it is ranked #1 in customer satisfaction and then try not only to raise the price on me, but also kicked me out of the show room when I questioned the sales manager's incorrect calculations. I expect more from a Toyota dealership and am now considering purchasing my vehicle from a Honda or Mazda dealership, as their dealerships treated me fairly and in a friendly manner And the best part of this? Well I had visited this local dealership because it claims in ads that it is ranked #1 in customer satisfaction! Good luck if you decide to purchase here, and Caveat emptor (buyer beware)!! More

I had a great experience at this dealer. I found it was not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I not a high pressure dealer. The salesperson was a great guy (Jim) , I enjoyed my stay there. I normally hate buying cars. Once I made the deal here I was in and out. The finance guy was fast and efficient. The service department has to be one of the best around in customer service. The truth is, I was so happy that I bought another car there. I would recommend this dealership to anyone. More

THIS DEALERSHIP IS THE WORST I HAVE EVER EXPERIENCED I HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT HAD THE DISPLEASURE OF DEALING WITH MR. COLVIN BANFIELD AS WELL AS THE FINANCE MANAGER (I THINK THAT IS WHAT HE WAS) MR ALFREDO FABREGAS. THROUGHOUT MY CONTACT WITH MR BANFIELD HE WAS VERY AND HAS BEEN VERY NASTY OVER THE PHONE AND IN PERSON AND INSTEAD OF DEALING WITH ME DIRECTLY FOR MY SALE HE DEALT WITH THE PERSON THAT I CAME TO THE DEALERSHIP WITH THAT WAS NOT THE ONE BUYING THIS CAR THEN I ALSO HAD THE DISPLEASURE OF MEETING WITH MR. FABREGAS HE CAME OFF TO ME TO BE VERY PREJUDICE... I WAS INTERESTED IN A 2001 TOYOTA CAMRY W/ 41,000 MILES ON IT HE GAVE ME THE PRICE THAT MY PAYMENTS WOULD BE (329.00) WITH A $2000 DOWNPAYMENT... I THEN ASKED HIM "NICELY" WAS THERE ANYWAY THAT THE PRICE CAN BE COMPROMISED TO SOMETHING MAYBE A LITTLE LOWER AND TO TAKE THE $29.00 OFF OF THE QUOTE THAT HE GAVE ME I HAD TO GIVE HIM $1027.00 MORE JUST TO TAKE $29 DOLLARS OFF THE PAYMENT AND TOLD ME IT IS WHAT IT IS HE COULDN'T WORK ANYTHING OUT FOR ME. THESE GUYS NEED NOT ONLY ATTITUDE ADJUSTMENTS BUT MAYBE A CLASS AND LESSON IN REAL CUSTOMER SERVICE I WILL NEVER REFER ANYONE TO THIS DEALERSHIP I TAKE IT THAT IS WHY THERE IS NEVER ANYONE IN THERE NO ONE GREETS ANYONE WITH A HELLO AND A SMILE NOTHING AND EACH TIME THAT I CALLED I CONTINUOUSLY HAD TO ARGUE "LITERALLY" ! ARGUE WITH MR. BANFIELD I DON'T EVER WANT ANYONE TO HAVE TO GO THROUGH WHAT I DID THERE WITH EITHER ONE OF THOSE TWO... THANK YOU FOR ALLOWING ME TO VENT. More

Only dealer in my area that would actually give me numeric quote..as opposed to how much so you want your payments. Signed a deal with them and told them to tell me wehn the vehicle would be ready. numeric quote..as opposed to how much so you want your payments. Signed a deal with them and told them to tell me wehn the vehicle would be ready. Got no calls. Called every day for a week until they said it is here. i would have been satified with an I don't know, call me in a week I planned to pick up Saturday morn. No problem? I got there at 8. They did not have it prepped. I was there until 12:30. The price was good but the sales guy was a dummy..made a simple easy deal a painful aggravating process. The regular service dept is good though. More