Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Paul Miller Chevrolet
West Caldwell, NJ
42 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
42 Reviews of Paul Miller Chevrolet
March 13, 2025
Staff was very courteous and accommodating. Service was performed quickly and delivered when promised. Thank you Gerry, Amanda and Jussely! Service was performed quickly and delivered when promised. Thank you Gerry, Amanda and Jussely! More
by drjaydz
Employees Worked With
Amanda Mendez, Gerry Desantis, Jussely Pimentel
October 30, 2024
bad management just like when big Jim was there. offered us thousands less.on trades compared.to other dealers. don't go here if you do, don't say I didn't warn you offered us thousands less.on trades compared.to other dealers. don't go here if you do, don't say I didn't warn you More
by dipper2034
Employees Worked With
Dawn Werley, DAS Reputation Management
December 16, 2023
Shout out to Jim Perkowski and Jeff the manager and Jackie Hooper, best experience buying a truck I will definitely be back and 100% recommend this dealership I am very satisfied with the experience I Jackie Hooper, best experience buying a truck I will definitely be back and 100% recommend this dealership I am very satisfied with the experience I had. If you need a car truck or suv go see these guys. GREAT SERVICE !!!! More
by Milesvladic05@gmail.com
Employees Worked With
Jim Perkowski ,Jeff manager ,Jackie Hopper
October 21, 2023
I went there for my second purchase of a Chevrolet Corvette I was very satisfied, great customer service, I 100% recommend going Paul Miller. Jim was extremely helpful and answered all my questions. A Corvette I was very satisfied, great customer service, I 100% recommend going Paul Miller. Jim was extremely helpful and answered all my questions. All in all a pleasant experience! More
by Ramond1363
Employees Worked With
Jim
July 31, 2023
We were so pleased with the service we received from Paul Miller Chevrolet. Hassane Baakili went above and beyond to help us find the perfect vehicle. We were very impressed with the quality of the vehicle w Miller Chevrolet. Hassane Baakili went above and beyond to help us find the perfect vehicle. We were very impressed with the quality of the vehicle we received “2021 Chevrolet Silverado 1500 4WD Crew Cab 147’ Custom”. More
by Nick
Employees Worked With
Hassane Baakili
May 26, 2022
JOHN BROCK. I have to start this review off with the name of the service rep who took great care of me not just on one visit, MULTIPLE visits. His communication I have to start this review off with the name of the service rep who took great care of me not just on one visit, MULTIPLE visits. His communication is ON POINT I couldn’t have asked for more. Sad to say i be getting ANNOYED with the amount of information he be laying out on me i just sit there like “fix my car bro I don’t care” when in reality i do because i should know what’s going on with what I’m driving lol. As for JOHN BROCK, amazing man. On point with everything even communicates with my third party warranty company FOR me and even with the new warranty rules they have in place they STILL worked with me to resolve the issue and its just amazing. I do not want to leave out GABRIELA in the service department i hope i am spelling her name properly because she’s also been very supportive even though mr.Brock has been tending to me. I can’t stress enough how much attention they put into the vehicle after i drop it off. I must explain After bringing my vehicle to places such as open road Chevrolet i almost lost hope for big service dealerships because the service over there in union was just trash. Made me almost sell my 2016 Corvette because there’s no way it should spend a week in the shop for an oil change! John Brock has it done in about an hour. That on top of any check engine issue done right on the estimated time and most of the time sooner. There’s many more and ill be leaving more reviews as i go on because this service department is a hidden freakin GEM. Also the receptionist at the front desk, i do not know her name but a very beautiful young lady, always respectful with blonde hair i wish i had her name to give proper recognition for she always gave me a warm welcome and exit. I never feel bad about paying for my invoice when its from her and for that i salute Paul Millie Chevrolet in west caldwell !! More
by Junias louis of Dasource Enterprise
Employees Worked With
John Brock, Dawn Werley, DAS Reputation Management
May 25, 2022
Charging additional dealer markup (ADM) while also advising an 8 month wait to order new vehicles. Refused to accept GM supplier discount. Took multiple days to respond with effective communication. advising an 8 month wait to order new vehicles. Refused to accept GM supplier discount. Took multiple days to respond with effective communication. Not good enough to win my business. More
by z0lt3c
Employees Worked With
Salesperson
July 02, 2019
Disorganized, Unpleasant Experience Money isn't always the main issue, but principle is. The Service Department was great in repairing the peeling paint off the brand new corvette I leas Money isn't always the main issue, but principle is. The Service Department was great in repairing the peeling paint off the brand new corvette I leased a month prior. ( disappointing at best, however, not the dealers fault) Upon picking my vehicle up ( which I purchased as an out of state buyer) , I was told my plates finally came in 37 days later after delivery of the vehicle. My temp tag had expired by now. However, my vehicle would not be released to me unless I paid an extra sum of money due to the dealer underestimating my DMV fees. Which after adding the Random fees they throw in regarding tax and title, totaled to almost almost 1k. In addition to the $24xx I would be paying over the term of the lease. That kind of business practice is unexceptable. The fact that they waited for me to contact them regarding my plates vs telling me upfront was wrong. But now they had my vehicle too. This is a horrible way to do business. I wonder if I decided that the payment we agreed on was underestimated on my end, I'd like to pay a little less every month, would they agree to it after the fact? Highly doubt it. In addition, the numbers agreed on when purchasing the vehicle, ( in writing mind you, were not originally honored, but later on they were after some negotiating, even still, this isn't what I was expecting from the Miller brand of dealerships.) I have purchased from their mercedes dealer, Audi, and never had these issues ) My goal here is to share my experience. These are all facts. I only hope they realize their mistake. It's getting tougher to find an honorable, reputable dealership. Good luck to anyone who is purchasing, educate yourself before stepping in. More
by abaksh
Employees Worked With
Bernard , Shayne
June 15, 2019
Good overall experience We structured a deal that did take some time to put together. I have done multiple transactions with Konner and now most recently with OttMiller. Jaso We structured a deal that did take some time to put together. I have done multiple transactions with Konner and now most recently with OttMiller. Jason Luzzi and Paul worked really well together to facilitate all the moving components to see the transaction through. I understand financing and leasing so I am confident that I got a good deal, I know they got a good deal as well on my trade. I hope they continue to be honorable and do good things, I will most likely return for future business. More
by dipper2034
Employees Worked With
Jim Ott
February 16, 2018
Stone cold I was referred by a friend who knows Dawn and made an effort to reach out to her. Apparently you need to go through her useless assistant before Dawn I was referred by a friend who knows Dawn and made an effort to reach out to her. Apparently you need to go through her useless assistant before Dawn will consider returning a call. Once she finally did return my call, not only was she rude but couldn’t be bothered with my call. I’m not sure if my More
by Neveragain
Employees Worked With
Dawn Werley
