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Paul Miller BMW

Wayne, NJ

3.6
596 Reviews

1515 State Route 23 South

Wayne, NJ

07470

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596 Reviews of Paul Miller BMW

November 09, 2024

Zero stars. I found out 2 months after purchasing a high end Preowned vehicle that it had a cracked and bent wheel and needed new brakes! Not one person ever res More

by Dianne293
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jersey kutela
Nov 11, 2024 -

Paul Miller BMW responded

Dianne, I'm truly sorry to hear about your experience and the lack of follow-up response. This is not the level of service we strive for, and I apologize for any inconvenience caused. Please reach out so we can address these issues directly and work towards a resolution. Thank you, Fernando Cerqueira - General Manager - 973-696-6060

Nov 19, 2024 -

Dianne293 responded

I bought an M850i three year old pre-owned car with minimal miles. Two months later it cost me $5,000 to replace the brakes. I don't know how you can possibly resolve that. Paul Miller BMW clearly has unethical business practices to sell a high end vehicle knowing full well it needed new brakes, had a bent and cracked wheel, and needed an oil change!

September 24, 2024

Worst dealership everrr especial how they rip you off and they don’t have a qualified diesel mechanic there, so don’t ever bring your car there big disaster and they took our credit card and put mega charges More

by mdelorenzo56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wanita and too many to mention
Sep 25, 2024 -

Paul Miller BMW responded

This feedback is very concerning to receive. We strive for honesty and professionalism in all our services, so I apologize if we fell short here. Please reach out directly so we can address these issues properly. Thank you, Joseph Massari - Service Manager - (973) 696-6060

September 21, 2024

They are the worst dealership for repairs, can’t tell you how many times my X5 diesel was there and they charged us over 5,000 dollars and still as of today the check engine light is still on strong, been go More

by mdelorenzo56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wanita in service
Sep 23, 2024 -

Paul Miller BMW responded

Thank you for reaching out. This is definitely not the experience we aim for our customers. I'd like to help resolve this situation and ensure your vehicle gets properly taken care of. Please reach out when you can so we can discuss further. Thanks again, Joseph Massari - Service Manager - (973) 696-6060

September 15, 2024

Best service manager - Robert is one of the best in the business. He is a professional, highly collaborative and personalizes the service to the highest standard. I have now worked with him on 6 services a More

by manojkumar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 16, 2024 -

Paul Miller BMW responded

Thank you for recognizing Robert's exceptional service at Paul Miller BMW! We're glad to hear he could accommodate you and provide a top-notch experience. We appreciate your trust in our team!

February 23, 2024

Two months after buying a certified preowned car, I was told I needed new brakes. Not one person in management responded to my concerns. Unethical and unprofessional. Buyer beware. More

by Dianne293
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Cerquiera
Feb 26, 2024 -

Paul Miller BMW responded

Dianne, We're disappointed to hear about your experience. We take this feedback seriously and would like to discuss it further with you directly. Please reach out at your earliest convenience - Thank you, Allen Morel - Preowned Car Manager - 973-696-6060

November 21, 2023

Absolutely horrible customer service they will not return your money after two days of driving the vehicle More

by larcini20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carl
Nov 22, 2023 -

Paul Miller BMW responded

I'm sorry to read about your experience. We strive for excellent customer service and it's clear we've missed the mark here. I'd like to understand more about what happened so that we can address this issue properly. Please reach out at your earliest convenience. Thank you, Allen Morel - Preowned Car Manager - 973-696-6060

November 02, 2023

This was my twentieth car purchase from this dealership. Everyone has been a very good experience. The latest was on Oct 31 Well done Paul Miller BMW and Tony Herrerra!! More

by nalicia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allan Morel and Tony Herrerra
Nov 03, 2023 -

Paul Miller BMW responded

Hi Nalicia! We're delighted to know that you've had multiple positive experiences with us at Paul Miller BMW. It's great to see Tony and the team have been able to assist in making your car purchases smooth! Thanks for staying with us through 20 cars, here's hoping for many more!

Nov 03, 2023 -

nalicia responded

Your welcome Mr Narcise

July 07, 2023

I cannot say enough good things about this dealership and my salesman, Peter. I purchased an off brand used car, and you would have thought I purchased the most expensive BMW on the lot. Honest, forthcoming, More

by Holagsd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Chrzanowski
Jul 07, 2023 -

Paul Miller BMW responded

Thank you for the glowing review! We're so glad to hear that Peter and our team at Paul Miller BMW provided you with a top-notch car buying experience. Your recommendation means the world to us. Drive safely, and we hope to see you again in the future!

June 19, 2023

Just left the dealer after walking around for 10 minutes and sitting in several cars shopping for my wife and I, and not once beyond the greeting desk was I offered assistance nor did anyone say hi or make More

by Jonathan M
Recommend Dealer
No
Employees Worked With
None
Jun 20, 2023 -

Paul Miller BMW responded

Jonathan, I apologize for the lack of attention you received during your visit. We strive to provide excellent customer service, and it's disappointing to hear that we fell short in this instance. I appreciate you bringing this to our attention and would like the opportunity to make it right. Please reach out to me at your convenience so I can assist you. Thank you, Fernando Cerqueira - General Manager - 973-696-6060

June 17, 2023

Horrible experience. David and the sales manager literally gave us the worst possible deal and customer service. The customer service is also terrible.go somewhere else a More

by Hansen.ryan88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David and sales manager
Jun 19, 2023 -

Paul Miller BMW responded

Hansen, I'm sorry to hear about your negative experience with our team. We take customer service seriously and strive to provide cost-effective deals that are competitive with the market. I would like the opportunity to address your concerns and see how I can assist you. Please reach out to me at any time. Thank you, Fernando Cerqueira - General Manager - 973-696-6060

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