Paul Miller BMW

Purchased a Certified Pre-Owned 07 BMW from this dealer. These are some of the problems experienced: 1) On day of delivery, found that both bumpers had been damaged. (I do not live in NJ came to pickup veh These are some of the problems experienced: 1) On day of delivery, found that both bumpers had been damaged. (I do not live in NJ came to pickup vehicle without previously seeing the car; only on line). Dealer did agree to compensate for repainting but only through free lance painter found in my state. Mr. Sheffield, Sale person, was most sympathetic, agreed to pay himself. However, Mr. Chuldzinski, the sale manager was not, very rude in fact. 2) Found both right side wheels are dented upon first attempt for state inspection. These were dented on the inside rim; could not be immediately viewed at delivery. These wheels do not cause vibration at high speed; it is most noticeable at lower speeds suggesting the wheels are definitely out of round. Confirmed by later inspections 3) 2 tires were supposed to be new; later inspection showed these were obviously not new. 4) Upon getting the bumpers repainted, found that most of the right side of car had been repainted. No accidents reported on CarFax. After threatening to return the vehicle, owner of franchise viewed records and found vehicle had been painted when new, on his lot, before initial sale. 5) I've purchase 13 vehicles in my lifetime. 3 out of state from where is was living, nearly all new vehicles. The SUM TOTAL of all the problems with these 13 vehicles does not meet or exceed the problems I have had with this one car purchase. It is not over. I still have to resolve the bent wheel problem. Hopefully they can be fixed; won't have to be replace. I could have done better buying the BMW from a private owner. The only advantage now is the financing BMW of NA was offering. That advantage may dry up if I have to purchase new wheels and tires to equal the condition they should have been in. More

Dealer is excellent... Have 3 BMW's / Price was right / no Games / Service top notch ... Love "em" very professional for a car dealer... rially done right... Facility is unbelivable too. My over all exp no Games / Service top notch ... Love "em" very professional for a car dealer... rially done right... Facility is unbelivable too. My over all expereince in Northern NJ with BMW dealers is 50 /50 ... purchused 10 New BMW's in the last 7 years... Paul Miller BMW by far is the most qualified to work on BMW's and actully know what's going on... like I said no games / Just great Service. Richard More

Purchased a 2000 BMW 323i from this dealership, read all descriptions and viewed all photos in ad stating car was in great running condition with all power options and had been inspected by their "Expert Se descriptions and viewed all photos in ad stating car was in great running condition with all power options and had been inspected by their "Expert Service Staff". Had car transported to NC and when received the car, it had been grossly misrepresented!! A/C doesn't work, wires showing through the tires, windshield cracked, dented hood, power windows on passenger side don't work, lower bumper looks like it has been run back and forth over a concrete parking barrier, numerous scratches down to the metal. Had car checked out by a "Real" BMW expert mechanic and there is over $3,000.00 in mechanical defects!! After putting new tires on the car, I had to put front brake pads and rotors and replace the driver side front swaybar link, which was broken off and hanging in the wheel well. Called repeatedly and Ryan the "manager", refused to do anything. More

I bought a CPO 2001 330xi auto from Paul Miller towards the end of March. Our salesman seemed disinterested in finding us a car and lethargic. It would take him days to return a phone call and he frankly the end of March. Our salesman seemed disinterested in finding us a car and lethargic. It would take him days to return a phone call and he frankly did not know much about BMW vehicles. When we were closing the deal on the 330xi, I noticed that the bottom of the front bumper was cracked. I confronted him with this issue and he refused to fix it; I then told the manager that if not fixed, I would not buy the car. Naturally, they fixed it. Fortunately, the salesman was fired but two days after we bought the car from him. All seemed well when I took delivery of the car; however, a week later when I was filling up gas, I checked the car's tire pressure. The front right tire was off by 6 psi so I corrected it. Behold an alignment issue! I immediately called Paul Miller and told them about how the car would veer to the left when the steering wheel is held straight. I then brought my car in and took a road test with Glen, the warranty manager. He stated that I did need an alignment and since I just bought the car, they would cover it. After I made an appointment, I again questioned Glen , asking him if I would have to pay anything; he stated no. Two days later I drop off the car and I receive a call later during the day that they would not fix my alignment. Chris, the CPO manager, refused to pick up the tab. In an argument with Glen, he called me a liar and denied ever saying the repair would be free. In the end, the manager agreed to split the tab 50/50. That night I authorized them to do the work. and I was told my car would be the first on the alignment machine, thus first done. I called them the next day at 4:30pm for I had yet to receive a call. Ken said the car was just done and he was doing the paper work. 8 hours for an alignment? I picked my car up that evening, after the techs left, only to find out the alignment was worse! I immediately returned the car to the dealer and they said they will take care of it tomorrow. I have yet to see if they fix the problem. While Ken is a great service advisor and Tom/Chris are nice and fair men, my experience with Glen and the tech who did my alignment has left a bitter taste in my mouth. In my opinion, goto Essex BMW (formerly known as Hoffman BMW) in Bloomfield. They seem to have a more down-to-earth staff who do not carry the arrogant stigma of a select few of Paul Miller's staff. More

Excellent service. Work performed on time and correctly. Never had to return to re-do any work. Appointments easy to get and BMW loaners always available. Personnel are pleasent to deal with and are knowl Never had to return to re-do any work. Appointments easy to get and BMW loaners always available. Personnel are pleasent to deal with and are knowledgeable, and service manager is accessable. More