Paul Masse Buick GMC South - Service Center

I am changing my original review because I jumped the gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. gun!! Rick Mignanelli (GM) and his team went above and beyond to make me a satisfied customer. All I will say is it was top notch customer service. Thanks again and I apologize for not allowing you to do what you do best and that is why I will be back! Exceptional work Rick thank you again!!! More

I dropped my 2015 GMC pick up truck there on August 1 for oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my oil change, a recall on my side airbags and have them do a software update for my radio that I was having issues with. Also asked them to look at my radiator system as I was having an issue with some overheating and fluid leaking. Upon picking the truck up I was told I needed a new radiator ( $1656 ) and also my oil cooling lines ( $ 412 ), going into the radiator, we're starting to leak and should be replaced. There were also other fluid changes that they recommended doing at this time. I thought this seemed quite high and I wanted to check around so I told him I would get back to them. After talking to a couple of mechanics one of them finally took the time to pull things apart and found that I had a cracked overflow tank and that the radiator and oil cooling lines were fine. My cost for the repair was $279. I'm sorry but I just cannot trust these people anymore to go back there and have work done. I was going to call the dealer and speak to someone above the service department but from other reviews I read it sounded like those people did not want to listen to anything anyone had to say. More

I Melody Johnson purchased my car at Paul Masse. I've had nothing but good luck and great assistance from Rick Mignanelli and Craig Sullivan. I walked in and was greeted by Rick I had a small issue I've had nothing but good luck and great assistance from Rick Mignanelli and Craig Sullivan. I walked in and was greeted by Rick I had a small issue will my vehicle and he got me into the service department with zero hesitation. I couldn't be happier. More

As others have written, sorry I couldn't give service a 0. Over priced and the problem you bring your vehicle in for is nor resolved. They will also do work you didn't request or ask you about. 0. Over priced and the problem you bring your vehicle in for is nor resolved. They will also do work you didn't request or ask you about. More

Very easy to work with. First we went in looking for a truck for our business and the experience dealing with Richard McDermott was so easy and non-stressful that I went back First we went in looking for a truck for our business and the experience dealing with Richard McDermott was so easy and non-stressful that I went back and purchased an Acadia for myself. As a business woman, I knew I could handle the sale, but I have been treated like the "little missus" at other dealerships. There was no even a hint of this attitude at Paul Massey South. We definitely will be return customers! More

How a dealership should be Whether you are buying a vehicle or bringing one in for service, the staff at Paul Masse makes you feel very welcome and comfortable. No high pressure Whether you are buying a vehicle or bringing one in for service, the staff at Paul Masse makes you feel very welcome and comfortable. No high pressure sales tactics from Sales or Service. Have purchased 2 vehicles in the past year,one new and one used. The next vehicle will also be from Paul Masse. Thank you Richard,Nick & Justin. This is how a dealership should be. More

Too good to be true. Very disappointing. Had my Sierra 3 months and I regret buying it. My truck has VIBRATION and SHAKING issues that have not been fixed, even after 4 se Very disappointing. Had my Sierra 3 months and I regret buying it. My truck has VIBRATION and SHAKING issues that have not been fixed, even after 4 service visits. Bob Masse has ignored my calls and refused to refund my money. I am not satisfied. It is noted in internet forums that GM has these issues with Sierra/Silverado and other vehicles that have not been addressed. Google it. More

My Visit Sept 1, 2015 I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and I spent 4 hours waiting to have two tires replaced and my tires balanced! I was told innumerable times that they were almost done and were washing and vacuuming the car. Each 10 minute delay stretched to an hour. Finally one of the reps said (after a 3 hour wait) that they were having trouble with the washing device. They could have skipped the wash and let me leave. The rep also said the tires were about $90 to $100. He wasn't sure. They charged me over $300.I think he should have informed me of the price before installing the tires. I also asked they to recharge my remote ($30). He did not charge me because of a long wait.Thank you. The staff is extremely polite and the lounge is comfortable and well stocked with treats and drinks. I just feel a 4 hour wait was way over board and that they should have been honest about why it was so long of a wait. More