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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,223 Reviews

1,223 Reviews of Paul Conte Cadillac - Service Center

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May 25, 2021

My personal experience with Ponte Cadillac is not great I had a problem after buying my XT5 2021 cadillac they.took a month before the problem was fixed They provided me loner but i have some limitations wit More

by ywanss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021

The reason for the 3 stars is it took a week to fix the problem and when I got the car back it had 80 additional miles on it. The service rep was very nice and gave me a loaner car while they worked on min More

by Chuck23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Paul Conte Cadillac responded

Thank you for the feedback. We are having an issue finding you in our records from just your user name. Generally speaking when parts are on order, it can take some time to complete your vehicle repair due to shipping delays. It is also not uncommon to extensively test drive a vehicle after the repair is done. If you have any other questions please contact me. Shai Nadav Service Manager 5163781130

May 18, 2021

Great service department. Brought my vehicle in for scheduled maintenance. Fast and efficient service team. Service department has a quality atmosphere with friendly and competent advisors. More

by LB
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2021

My husband brought our car in service. He really appreciated the great service. I believe the person he worked with was Danny. I will do an update if this is the incorrect person. Overall everyone a More

by suminah.mcfadden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2021

Ryan and Shai were extremely helpful and helped me out with my new cue screen excellent customer service thank you! Great management at paul conte cadillac. More

by Lpmk98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021

Ryan got me in real fast and had my Cadillac 2017 CT6 repaired in just over hr! Great service! Nice guy and easy to work with. I never want to deal with anyone but Ryan More

by bobbino421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

Danny understood my concerns to my car and handled the repairs ..very polite In today times it was very appreciate to Meet someone that care. More

by idabug52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

The service department always provides great service and completes their work in a timely way. I can always get an appointment when I need one. More

by lermherm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat McCabe
May 13, 2021

I was greeted at the service desk by a courteous and business-Danny. He was able to give me my first service For my 2021 CT5 the very next day At the requested time. That next day he explained every More

by Jintstack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

I have been a loyal customer of Paul Conte Cadillac for more than 10 years. Sam Manning has been my sales representative and goes out of his way to accommodate my needs. Danny, in the Service Department More

by jaguar1145
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
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