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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,224 Reviews

1,224 Reviews of Paul Conte Cadillac - Service Center

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December 08, 2021

I had to take some time to complement dealership . I called on a Monday12/01/21 for a tire issue the lady Chris who answered for service was so concerned she offered me same day service ..but I could no More

by Kathy Gilmor
Recommend Dealer
Yes
December 07, 2021

Danny took good care of me.He’s a great guy 🙏I Danny took good care of me. He’s a great guy 🙏 I appreciate your service More

by Battleship44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2021

Ryan and the service department could not have been more helpful. My SRX was repaired and washed when returned. My Thanks to the whole crew ! ! More

by Tron815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2021

went on a Saturday everything was smooth sailing. everyone was very helpful and friendly. ill be coming back More

by RCERASOLI0960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2021

Always a pleasure….never a hassle …service people always friendly and courteous …never a problem More

by SHTULKAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Very efficient and helpful. My appointment was honored and I and mr car were very well taken care of. More

by WESELLERS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

I was there with sound coming from front of car Danny was there he was very helpful he assured me he will order parts for my car and call me great guy thanks More

by Hamza11218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2021

Service department really tries to accommodate my work schedule and I appreciate that. They were kind and friendly. More

by ALUSKOFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2021

Completely mismanaged, and unorganized. I had some sort of issue every step of the process to get some warranty work done More

by Cryder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Cusumano
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Paul Conte Cadillac responded

Thank you for the feedback. I am very sorry you weren't pleased with your interaction with us. Please contact me if you would like to further discuss the situation. Shai Nadav Service Manager 516-868-0530

November 25, 2021

Very disappointed that it took over 3 weeks to get the part for my car. Did not have car for 3 weeks More

by EDM231
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Gimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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