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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,226 Reviews

1,226 Reviews of Paul Conte Cadillac - Service Center

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July 26, 2022

Great service. Very friendly and courteous. Clean waiting room. Not a long wait at all More

by Pcooney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2022

The services performed are always done expeditiously and the customer service team is always accommodating More

by christinelynn714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2022

Excellent service. The tech who worked with me was knowledgeable and friendly. Had no issues with anything. More

by Salp1013
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan
July 15, 2022

I am very satisfied with the service at this dealership. Have been in the past also. More

by debin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
July 15, 2022

I have always been very pleased with all of the personnel at Conte Cadillac. I have been dealing with them for many many years and have never had an untoward experience. One thing I learned is that they do n More

by D.BRUDIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carol Conte
July 13, 2022

My experience with this dealership was very good. No pressure in the sales or service department. More

by Bob B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2022

They have the best service center on Long Island. Professional, Friendly and Efficient every time I have to bring my car in for service. More

by DARRENTHEMILKMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Bobrick In Sales
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
July 13, 2022

Very good service and the best deals shop I will recommend to any to serve them better More

by J Meloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darlene Salcedo
July 13, 2022

I went in for a check engine light on. Upon arrival quick and efficient services. After a short period of time told not to worry, vehicle just needed an oil change. Possibly could have be More

by eze50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

eze50 responded

Thanks

July 12, 2022

I was getting charged $5000 for a brake line change and I took the car somewhere else and spent less than $1000. Explain that difference to me!. I felt really violated and will not return to this dealership More

by JESUS.VAZQUEZ36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Paul Conte Cadillac responded

Thank you for your feedback. As we discussed, our quote for the brake line repair for your vehicle, included all new OEM brake lines and brake hoses for the entire vehicle. The brake lines on your vehicle, upon our inspection, were deemed unsafe, due to the lines being greatly deteriorated and leaking brake fluid. We also observed compression fittings installed on your brake lines. We believe at some point, someone else made a temporary repair in that manner. A repair done in that manner is in violation of NY State law. We are a licensed NYS dealer, we could not leave them on the repaired brake system. Furthermore, we advised you to not drive your vehicle out of our shop, and requested it be towed. If you would like to discuss this further, please contact me. Shai Nadav Service Manager 5168680530

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