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1,224 Reviews of Paul Conte Cadillac - Service Center
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October 02, 2024
I bought my 2020 Cadillac XT5 new at Paul Conte on Sunrise Highway. I have all of my service done at the dealership. I am very happy with Ryan as my service rep. I got to know Danny and John as well R Sunrise Highway. I have all of my service done at the dealership. I am very happy with Ryan as my service rep. I got to know Danny and John as well Ryan. I have even spoken to the service manager, Sri, when I had a question about my car. I’m extremely happy with everyone’s service for me! More
by TFARRAYE
Verified CustomerEmployees Worked With
Other Employees :
Danielle at front desk
October 01, 2024
I have purchased 2 cars from Pat. I find his professionalism and kindness to be second to none. Always a straight shooter and discusses any options so in order to get the right match I find his professionalism and kindness to be second to none. Always a straight shooter and discusses any options so in order to get the right match of vehicle to user. I would highly recommend! More
by peterhirschhorn
Employees Worked With
October 01, 2024
There is not great communicating with the service department to the customers. It is understandable to be busy, but customers should an understanding of what is going with without feeling unattended department to the customers. It is understandable to be busy, but customers should an understanding of what is going with without feeling unattended More
by christaspinola
October 01, 2024
SERVICE WAS GREAT. I WAS ABLE TO WAIT FOR MY TRUCK. THE WAIT WASEN'T LONG. I WAS ABLE TO WAIT FOR MY TRUCK. THE WAIT WASEN'T LONG. More
by cerwinvegass
Employees Worked With
October 01, 2024
Original repair/ completion date for vehicle was 4 to 6 weeks. Repairs were expedited by John and delivery was acceptable. weeks. Repairs were expedited by John and delivery was acceptable. More
by tolenick2
Employees Worked With
September 27, 2024
Bought the car back in July. Showed them the scratches on the car and they had said that it would be detailed prior to me picking it up. It never was. Also 2 days into the car, c Showed them the scratches on the car and they had said that it would be detailed prior to me picking it up. It never was. Also 2 days into the car, check engine light came on. Went to bring the car in for both of those reasons and they had me waiting for over two hours for a rental car, not even one of their cars. Had me go to an auto body shop for the “rental”….. had my car for 10 days. I had to contact them to see what was happening. They said the part they need won’t be in for another 12 days. Had to take my car back, bring it back in when the part came and they still didn’t fix the scratches on the car. Terrible service. They do not go above and beyond to help you. More
by cepascullo
Employees Worked With
September 27, 2024
Bought the car back in July. Showed them the scratches on the car and they had said that it would be detailed prior to me picking it up. It never was. Also 2 days into the car, c Showed them the scratches on the car and they had said that it would be detailed prior to me picking it up. It never was. Also 2 days into the car, check engine light came on. Went to bring the car in for both of those reasons and they had me waiting for over two hours for a rental car, not even one of their cars. Had me go to an auto body shop for the “rental”….. had my car for 10 days. I had to contact them to see what was happening. They said the part they need won’t be in for another 12 days. Had to take my car back, bring it back in when the part came and they still didn’t fix the scratches on the car. Terrible service. They do not go above and beyond to help you. More
by cepascullo
Employees Worked With
September 25, 2024
Great service and the salesperson Nelson was excellent. Very helpful and honest. Loved my experience Very helpful and honest. Loved my experience More
by alex.yasinev
September 24, 2024
I am so unhappy. I brought the car in for service on September 9th. They had it for 11 days. Upon brining it in, I explained that Google Assistant was not working and I brought the car in for service on September 9th. They had it for 11 days. Upon brining it in, I explained that Google Assistant was not working and for the most part hadn't since I took possession. I originally made this dealer appointment through OnStar a month before. I had been going back and forth for hours with OnStar over the months prior with this issue and some others. OnStar would escalate, then no response, then after several of these cycles, I was finally being told the dealer must handle it. The dealer fixed four recall issues (The app says one remains unresolved???) BUT nothing was done about this issue. I don't know if the dealer even looked at the history... but they gave me back a nicely washed car (though low on washer fluid) and sent me on my way. I really don't think this is John Cusumano's issue... he has always been helpful... I think that they must be understaffed and overwhelmed. I have been a Cadillac owner (sometimes 2 vehicles at a time) for more than 20 years (excepting one three year period). I have never been disregarded so consistently... and it wasn't just the dealer.I may have to consider a German car next time... you pay more... but I am told the service is night and day. More
by eric@selectattorney.com
Employees Worked With
September 22, 2024
"I am impressed by the quality of the work done on the repair of my vehicle at this dealership. They did an outstanding job! repair of my vehicle at this dealership. They did an outstanding job! More
by PML1227
Employees Worked With
