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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,226 Reviews

1,226 Reviews of Paul Conte Cadillac - Service Center

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April 20, 2023

They were Very professional. Work done as scheduled and correctly. Very easy to schedule appointments and all staff were great More

by James 132
Recommend Dealer
Yes
April 20, 2023

Very courteous ,communicative. And pleasurable I found the level of customer service to be one of the best I have ever experienced More

by makemarket
Recommend Dealer
Yes
Employees Worked With
I dealt with Ryan Gimenez
April 20, 2023

Inspection was done after repair was completed. Excellent service Best Cadillac dealer on Long Island More

by Jess1984
Recommend Dealer
Yes
Employees Worked With
Ryan
April 20, 2023

This dealership continues to be attentive to my vehicle I’m hoping this service and support continue More

by COREYEEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2023

Christine was a lifesaver to me. I was unsure of my extended policy that I obtained from Paul Conte Cadillac. She informed me that I was entitled to a loaner car. The car dealersh More

by Kvicciardo
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2023

Wonderful customer service. They go above and beyond to make sure customer is always satisfied More

by JREILLY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2023

Worst service I have ever gotten and they tell too much lies still waiting on parts for 6 weeks now my car is working worst than when I took it in. More

by ABDOOLAAZIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Cusumano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback. We understand your frustration with the delay in parts availability from the manufacturer. We do try our best to get the necessary parts here as quickly as possible, but sometimes the delay in shipping is out of our control. Would you please contact me here so that we can discuss in more detail? Thank you, Shai Nadav (516) 378-1130

April 15, 2023

Danny was very helpful in resolving our issue. He suggested the solution we needed for our car. More

by Sunnycoles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2023

I gave this dealership two stars because all I needed done was to have a front plate, put on my car and an inspection for a brand new vehicle. I shouldn’t have been there for more than 20 minutes. I sat More

by Mezzaluna508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny Giannini in Service
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Paul Conte Cadillac responded

Thank you for your feedback. I'm very sorry you had an issue. We strive to learn and improve for the future. Could you please contact me to discuss your issue further? Shai Nadav Service Manager (516) 868 0530

April 10, 2023

Mr Ryan my service adviser is the best person for the job. He is nice and knowledgeable. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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