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1,226 Reviews of Paul Conte Cadillac - Service Center
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February 06, 2024
Ryan is simply the best! Every time he goes above and beyond to make sure my vehicle is done perfect! Every time he goes above and beyond to make sure my vehicle is done perfect! More
by Lofrese92
Verified Customer
January 31, 2024
While the purchase experience was good, at Paul Conte, my experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Cont experience with the service department has been way below my expectations, this is my fifth Cadillac, but the first one that I purchased at Paul Conte, so I have a basis for comparison. I have made arrangements to have my vehicle serviced at a different Cadillac dealership. because of the sub-par experiences with the Paul Conte service, I will not purchase my next Cadillac at Paul Conte because of this. I always have my cars serviced at the dealership where purchased. This is the first time I have had to give a negative review to a service department at a Cadillac dealership. My car had body shop work done and I was told the car was ready on Wednesday. I went to pick up the car on Thursday after 40 days, nobody knew that the car was there. After it was figured out that the car was there, I was told I couldn't take my car after an hour or two because for some reason the cashier couldn't get some answer from the insurance company. Instead of notifying me there was an issue so I could contact the insurance company, I was given an Enterprise rental car that wasn't fit to drive. I contacted my insurance company when I got home, and I received proof of payment for the work. I went back to pick up my car on Friday. I was told that I couldn't take my car even though I had proof of payment, they would get me a different rental car. I refused and insisted that I take my car and the cashier should contact the insurance company. Because of my insistence the cashier got the information needed and she told John tell him he can take his dam car! I was ready to leave, and I was given the wrong car. I told John that this isn't my car, then they tried to find my car, nobody knew where it was. I walked around the lot and found my car that had been sitting there for 3 days with the keys in it. When I was ready to leave, I showed John a defect in the rear bumper and was assured that he would order the part, so when I came in for my first oil change everything could be taken care of, and I would have a much better experience. I thanked him and left. I called a few days later and asked for John because I received an invoice from Enterprise, and they were charged for four days and there were gas charges even though I only had the car overnight., John told me to hold, after about 5 minutes someone picked up the phone. I said I was holding for John and was told he left for lunch, and he would have to call me back later. My next visit I had mud flaps installed that were on the sticker when I purchased the car but weren't on the car when I picked it up. While I was there, I asked if the parts were ordered for my car and was told, there wasn't anything ordered. I wish I could have been able to give 5 stars, like I usually do when I deal with Cadillac service at other Cadillac dealerships. More
by Chris
January 31, 2024
always receive great service! everyone is pleasant, friendly, professional. never ga be to wait to long everyone is pleasant, friendly, professional. never ga be to wait to long More
by Suzanne5160
Employees Worked With
January 30, 2024
This is my 4th Cadillac, I am a caddy gal! ! Sam Manning was extremely helpful once again! Understanding one of my most important issues--- time management. So he has everything in order befor ! Sam Manning was extremely helpful once again! Understanding one of my most important issues--- time management. So he has everything in order before i even walk in the door. John Cusumano ,in the service department is the best! They treat you like family!! More
by PML1227
January 30, 2024
great service, always good to me-- they vacumed the inside of my care second caddy inside of my care second caddy More
by cpacliff
January 30, 2024
It's always a great experience and pleasure dealing with Paul Conte Cadillac from the receptionist too sales and the service department ! And even the Prep guys who clean your car when pick8ng it up. Paul Conte Cadillac from the receptionist too sales and the service department ! And even the Prep guys who clean your car when pick8ng it up. More
by davidbluepadilla
Employees Worked With
January 30, 2024
Incredible customer service and representative staff. I would definitely recommend this dealership. They listen and provide solutions and amazing service. I would definitely recommend this dealership. They listen and provide solutions and amazing service. More
by Brown1046
Employees Worked With
January 30, 2024
I've known Danny G. a long time. He is personable and efficient. Keeps me posted on what's going on with the vehicle when it's in for service. a long time. He is personable and efficient. Keeps me posted on what's going on with the vehicle when it's in for service. More
by TAZ1047
Employees Worked With
January 17, 2024
Always a great experience. John Cusumano knows exactly what is needed and as always available to assist!! He makes the experience nice and easy every time! I'd refer anyone t John Cusumano knows exactly what is needed and as always available to assist!! He makes the experience nice and easy every time! I'd refer anyone to Paul Conte Cadillac. Their professionalism is unmatched. More
by gen09eral
Employees Worked With
January 17, 2024
B Very good great did what needed to be done Great great great I am happy great great I am happy More
by LENWEISS10
