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Paul Conte Cadillac - Service Center

Freeport, NY

4.6
1,223 Reviews

1,223 Reviews of Paul Conte Cadillac - Service Center

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December 25, 2020

HORRIBLE!!!!!!!!It’s been over a MONTH that I’ve been HORRIBLE!!!!!!!! It’s been over a MONTH that I’ve been waiting for a call to bring my vehicle back to get fix. NO CONTACT!!!!!!! More

by JRY97
Recommend Dealer
No
Employees Worked With
Ryan Gimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Paul Conte Cadillac responded

Thank you for taking the time to tell us about your recent service visit. We apologize that your last experience did not meet your expectations, and we'd like to discuss it further with you to see if we can resolve the issue. Please contact our Service Manager, Shai Nadav, at 516-378-1130 so that we can better understand the issue at hand. We appreciate your business.

December 25, 2020

Paul Conte service department is the best Cadillac dealership I have been to thus far for service on my Escalade. I am extremely satisfied with my service rep, Ryan Gimenez, very outstanding individua More

by SYoung11236@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Galeano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

As always John Cusumano, the Service Manager, took personal and very good care of me and our Cadillac. He is very caring and watches out and over us / his customers - and feel very safe under his car More

by JAMVUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 23, 2020

Great employees and service. Staff is knowledgeable and courteous. a a a a a a a a a a a a a a a a More

by Annyhowy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shai Nadav
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Rudden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nayeli Escamilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittani Hain
December 22, 2020

Very pleased with this dealership - very efficient, thorough, helpful and caring about us and our Cadillac and strive to do their best to take care of us and our Cadillac- definitely highly recommend More

by JAMVUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2020

Danny the service writer was beyond helpful. Always kept me inform on my car. My car was ready when promised.I’m currently waiting for a part to come and I’ll be back soon. Thank you Danny More

by Sallukhan458
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Always polite professional and knowledgeable Worked with Always polite professional and knowledgeable Worked with John...a real pro. Lounge area is comfortable which makes waiting time a breeze. Always fee More

by Chuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 16, 2020

Service was great and John is the best service representative that I have dealt with in a long time . A special thank you to John Cusumano More

by Hermand287
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cusumano
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

Good experience. Danny G. was very helpful and kept me updated through out the process. Each charge noted on the bill was explained to me in detail. My only gripe was the cost. More

by JOHNG13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 14, 2020

Very professional and friendly. My car was serviced in the time promised and was happy with the service department. Have a good day. Thank you More

by GERRYE218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Giannini in Service
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Gimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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