Paul Conte Cadillac - Service Center

Very Busy Dealership Service Dept And They Do Not Provide Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing Loaner Vehicles When You Leave Your Car For Over A Week While It’s Being Serviced And Diagnosing More

Ryan went over needs of my vehicle and he was very extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This mad extremely pleasant and courteous. He explained the need of good brand parts in comparison to ones that don’t accommodate my vehicle as well. This made me know to purchase GM parts to last longer and for the best performance from my vehicle. I appreciate the clean environment and service received at Paul Conte Cadillac. More

They were a great dealership and it was very clean and very friendly and made you feel comfortable. very friendly and made you feel comfortable. More

Upstanding service when other facilities try to rip you off. Gm has an excellent warranty plan and is very upfront about what is wrong. off. Gm has an excellent warranty plan and is very upfront about what is wrong. More

This dealership provided exceptional service, completing the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend t the necessary work on my truck promptly and professionally. The service staff demonstrated expertise and courtesy. I will wholeheartedly recommend their services. More

John is a great guy, wonderful and accommodating. However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to However, I had an ongoing issue for a year and a half that couldn’t be fixed in my 2024 lyric. I took it to another dealership and they were able to fix it. It took replacing the radio. I still have another issue where the screen intermittently goes black and/or pixelates leaving me unable to see speeds or anything. This is extremely dangerous when driving to work on the parkway. I have ask for Cadillac to do a repurchase and swap my car for a new lyric same vehicle. The district manager, to date , has not responded. The EVconcerige has tried to assist me but has been unsuccessful in reaching and receiving an answer from the manager in charge. I paid $73k cash for this car and it has been in the shop more than a total of 8 months in and out for service. I think it’s a shame that a loyal customer is treated this way. I was going to just repurchase the same vehicle at the same dealership, but not anymore. I do love the lyric when it is working properly. I don’t blame the service staff, they didn’t originally build this car, but the management should work diligently to replace this vehicle. I had way too many issues wrong with this particular vehicle. More

Best place to buy a car, employees are very nice, great place even get a cake. Great people nice and helpful. place even get a cake. Great people nice and helpful. More

THE SERVICE DEPT. IS GREAT!! THE PEOPLE WORKING THERE ARE SO KIND &COURTEOUS. THEY GET THE WORK DONE ON TIME. NO PROBLEM GETTING A LOADER CAR. IS GREAT!! THE PEOPLE WORKING THERE ARE SO KIND &COURTEOUS. THEY GET THE WORK DONE ON TIME. NO PROBLEM GETTING A LOADER CAR. More

Dealership is always clean, service is always pleasant and well experienced, notification is very clear and well experienced, notification is very clear More

They was very efficient at serving my vehicle and provided good conversation while waiting for my vehicle to be serviced provided good conversation while waiting for my vehicle to be serviced More