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Paul Clark Ford

Yulee, FL

4.8
83 Reviews

464046 FL-200

Yulee, FL

32097

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83 Reviews of Paul Clark Ford

April 01, 2020

From nice to sh** I don't know what the xxxx is going on with all those 5 star-ers, but my VW was as lemon as it can get. 1) After the second day of purchase left par More

by jose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeffrey Balak
Apr 16, 2020 -

Paul Clark Ford responded

I apologize for your experience, we want every experience to be positive. My understanding is when your vehicles was purchased 2/27/20, it was purchased "as-is", like a lot of used vehicles we sell. When you returned on 3/2/20 with a burned out light bulb, we did replace that at our expense. I apologize for the time it took to repair, but glad to help. When you returned at the end of March or the first of April with two additional concerns, we were trying to communicate we would assist by possibly having our vendors execute the repairs and ask them to charge you our price, not the retail price you would normally pay. When the situation escalated our contact ended. We try hard to be an honorable company and don't tell our customers no lightly. I apologize for the situation.

Apr 16, 2020 -

jose responded

@Paul Clark Ford Do not twist the pork tail more than it is already. Here is what happened. YOU WASHED YOUR HANDS. We were EXPECTING a help from you, we were willing to PAY a reasonable price, but the finance man DIRECTLY told me that there was nothing that they can do. He LITERALLY went his way and showed us the front door yelling "Is not our problem", "Is your problem, figure it out yourself". We told all the sellers that they wanted to helped us that we just arrived at Fernandina Beach 5 months prior to buying the car, so we didn't know who to contact for this problem. You guys sold this car "as-is" but all these problems came in the same FIRST MONTH, prior to the first payment, pretty strange if you ask me, isn't it? We have 2 neighbours that lived in Fern. Beach many years, who FOREWARNED US about you. One ended up buying a Mustang on Georgia ($50K) and the other bought a Ford Platinum in Ford JAX($70K), you guys lost $120K because you are NOT TRUSTWORTHY. Do I need to explain myself forward?

December 15, 2019

Good Experience I purchased a 2016 Used Audi Q5 from Paul Clark Ford. It was a good price and a good experience. Their dealer fee is lower than area dealers, which w More

by cryanjax
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can't remember.
October 27, 2019

Service Department Experience I took my car in for recall repair and an oil change. MY SERVICE REP was Brian West. He was very professional and courteous. Everything went smooth a More

by Deborah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MR. BRIAN West
October 23, 2019

Awsome Good Afternoon, Mr. Clark I am typing this out to the following personnel Kevin, Robbie, Brian and Cheryl. for helping me out this morning while More

by STEVENK37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robbie, Brian, and Cheryl
August 21, 2019

Simply Amazing Customer Service!! I have been coming here for the 2 years that I have lived in Fl. Dave and Joe are absolutely wonderful! Positive atmosphere and great customer service More

by Blue Honda and Hybrid Girl!
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Dave, Rylie
August 07, 2019

Service was Amazing It is always nice to go to a dealership where the staff is always so helpful and friendly. They also get me in and out in a timely matter. The service More

by djeanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
August 07, 2019

Outstanding experience. Wont go anywhere else I was treated with courtesy and respect from the beginning to the end of my service visit. I was certainly made to feel like a valued customer. Brian More

by Sara
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian West
October 21, 2017

Service Dept. is not dependable For my scheduled appointment, Service Dept. was not dependable, didn't stand behind their word and didn't value their customers time. If you take you More

by Disappointed in Paul Clark Ford
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
August 15, 2016

service great great experience HIGHLY recommended the people there were great they help you what you need to be helped with by far the most experience team o More

by Mike1880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Balak
Oct 22, 2016 -

Paul Clark Ford responded

Mike, We are so happy to hear you had a great experience car shopping with us. Thank you for the kind review. We hope to see you again soon! Thank you! Paul Clark Ford

October 07, 2015

Too Lazy to Sell Cars!!!! I came in to purchase a new Ford Mustang GT. I walked around the lot 3 times then went in to the show room. All the salesmen were too lazy to get up More

by Johnny7226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Oct 08, 2015 -

Paul Clark Ford responded

I noticed your review this morning and wanted to apologize and reach out to you. If you could contact me directly, I'd like to assist you. Call me at (904) 225-3673 ext. 116. I'll do whatever I can to help. Paul Clark

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