Back

Paul Clark Ford

Yulee, FL

4.7
76 Reviews

464046 FL-200

Yulee, FL

32097

Directions

By Type

76 Reviews of Paul Clark Ford

October 21, 2017

Service Dept. is not dependable For my scheduled appointment, Service Dept. was not dependable, didn't stand behind their word and didn't value their customers time. If you take you More

by Disappointed in Paul Clark Ford
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Anthony
August 15, 2016

service great great experience HIGHLY recommended the people there were great they help you what you need to be helped with by far the most experience team o More

by Mike1880
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Balak
Oct 22, 2016 -

Paul Clark Ford responded

Mike, We are so happy to hear you had a great experience car shopping with us. Thank you for the kind review. We hope to see you again soon! Thank you! Paul Clark Ford

October 07, 2015

Too Lazy to Sell Cars!!!! I came in to purchase a new Ford Mustang GT. I walked around the lot 3 times then went in to the show room. All the salesmen were too lazy to get up More

by Johnny7226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Oct 08, 2015 -

Paul Clark Ford responded

I noticed your review this morning and wanted to apologize and reach out to you. If you could contact me directly, I'd like to assist you. Call me at (904) 225-3673 ext. 116. I'll do whatever I can to help. Paul Clark

July 03, 2015

Great experience! ! Thanks to this great dealership and Jeffery Balak for making my car buying experience wonderfull. Now I have a new 2015 Ford Mustang! I usually travel More

by judithmatusky13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffery Balak
July 01, 2014

Poor Service Department I was shopping around everywhere for a new vehicle. I made the decision to keep my business where I live. I feel that keeping business near home, help More

by delaynehinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy working servuce counter saturday 6/28/14
April 17, 2014

Over Charged BEWARE Avoid this dealership. I became broke down on I-95 and had to be towed to this dealership. Fuel pump went out and needed replaced. Total cost of pump More

by JanMar2813
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
1
May 09, 2014 -

Paul Clark Ford responded

Our team at Paul Clark Ford strives to give every customer the best experience possible, and I would like to apologize if you feel as though you did not receive that positive experience. It is my understanding that you were traveling and brought your vehicle in for a service repair. Our service technician discovered that your Fuel Pump needed to be replaced. Since this was an urgent matter, we ordered a Ford manufactured Fuel Pump from another dealer in order to speed up the repair process. The price for both the part and labor are accurate in that a Ford manufactured Fuel Pump costs $622.03, list price. We have also learned that aftermarket non-Ford manufactured Fuel Pumps can be purchased for around $100, however, we typically offer Ford manufactured parts for safety and warranty reasons. They are usually price competitive. In this case, we could have offered you the option, in light of the large difference. As for the issue of the missing small plastic Engine cover, our service technician has admitted that he is at fault. Upon installing the new Fuel Pump, he realized it was loose and missing two bolts that were not present. The technician removed the Engine cover until he could find two bolts, but forgot to put the cover back on as he became busy with other repairs. I understand that this is not an acceptable excuse, and I do apologize for our negligence, but I would like to speak with you in order to come to a resolution and insure that you are satisfied. We ordered the two missing bolts, mailed them and by now you should have them. Also, to shine a positive light on the matter, I would like to inform you that since your new Fuel Pump is a Ford manufactured part, it comes with a 2 year unlimited mileage warranty that is backed by any Ford dealer nationwide. I hope to speak with you so that we can resolve this matter. In order to ensure that you speak with me personally my phone number is (904) 225-3673 ext. 116. Paul Clark

...
8