Paul Cerame Ford

The staff at Paul Cerame Ford did a great job helping me and my family with our purchase of a new Ford truck. This is our first new car and our first Ford, so maybe I am just accustomed to the way I was tr and my family with our purchase of a new Ford truck. This is our first new car and our first Ford, so maybe I am just accustomed to the way I was treated by other dealerships in the past, certainly not the case here. Pride and professionalism with a sense of "family" would best describe all of the staff I encountered at Paul Cerame Ford, and our sales associate Vicky Woodson-Wallace was very patient, knowledgeable, helpful and willing to go the extra mile. We will definitely see Vicky at Paul Cerame Ford again when it is time to replace our other car. Thank you Vicky, Joe and everyone else at Paul Cerame Ford that helped us, we love our new Ford truck! More

I have to say that the buying experience at Cerame is top notch. After looking at another dealership and being lied to I went to Paul Cerame and was made to feel very comfortable. At no time did I feel pre notch. After looking at another dealership and being lied to I went to Paul Cerame and was made to feel very comfortable. At no time did I feel pressured, and everyone was upfront and honest. Doug Clever was very considerate of my needs and wanted to make sure they were met. Bob also made sure that everything on the finance side was what I wanted and worked best for me. I would recommend anyone looking for a new or used vehicle to go to Paul Cerame. More

Without a doubt, our experience with Tony was seamless. After becoming tired of messing around at another dealership, I went to Paul Cerame Ford to see what other options were available. I met with Tony i After becoming tired of messing around at another dealership, I went to Paul Cerame Ford to see what other options were available. I met with Tony in the morning, gave him a list of what I wanted on my car as well as what I wanted to finance. He found the exact car and had it delivered that afternoon. They were also able to beat my pre-approved bank finance rate and gave me more than I expected on my trade. The finance paperwork took less than 10 minutes - I kid you not. They were courteous and efficient beyond expectations. More

I was very pleased with the service I received at the dealership. My sales associate was very accomodating in helping me to select the vehicle that was right for me. Kim answered all the questions I ha dealership. My sales associate was very accomodating in helping me to select the vehicle that was right for me. Kim answered all the questions I had and was very patient. She also keep me informed on every step of the process for purchase of the car. Kim was very professional and made sure that I was pleased with my new purchase. More

After several helpful and informative conversations with Doug Clever over the phone and through email we made an appointment to meet with him. He met us and introduced himself with a friendly smile immediat Doug Clever over the phone and through email we made an appointment to meet with him. He met us and introduced himself with a friendly smile immediately after arriving. He took as much time as we needed and answered all of our questions honestly while going over everything we wanted to talk about in the process of looking for the car we wanted. When the car we wanted was not available, we talked to Doug about ordering exactly what we wanted in a 2014 model. Doug made our experience of buying a car, a task we were dreading from past experiences at different dealerships, a very pleasant and easy experience. We are happy we had the opportunity to work with Doug Clever because he made our car buying experience the best experience we have ever had and we will call on him again when we are in need of a car. We will definitely be recommending your dealership and specifically Doug Clever to our friends and family. Thank you, we love our new car! More

We we very pleased with the customer service. They weren't pushy and everything went smoothly; we didn't feel as though we were being rushed to buy, and we got a very fair price on our 2014 Escape. weren't pushy and everything went smoothly; we didn't feel as though we were being rushed to buy, and we got a very fair price on our 2014 Escape. More

Mr. Lawless helped me pick out a new Ford Focus from the dealership and was all around a great person to work with. He went out of his way to see about finding the best deal he could get me on the purchase dealership and was all around a great person to work with. He went out of his way to see about finding the best deal he could get me on the purchase and I felt really good about my purchase and the overall experience I had getting the car. Could not recommend him enough. More

Tony is a wonderful salesperson to work with. I told him what I wanted and he found it within 5 minutes, he is the only sales person we deal with. we have recommended both tony lee and Paul Cerame to our fr what I wanted and he found it within 5 minutes, he is the only sales person we deal with. we have recommended both tony lee and Paul Cerame to our friends. All my questions were answered and tony went above and beyond to make my husband and myself happy. We look forward to working with tony in the future. More

I have given this dealership the scores listed because of its excellent service from beginning to end. I completed a survey online Sunday night. By the time I checked my email on Monday morning, Justin had a its excellent service from beginning to end. I completed a survey online Sunday night. By the time I checked my email on Monday morning, Justin had already sent a response - thanking me for showing interest in the dealership. He gave me his contact information and when I called, he asked a few questions, told me that he'd have his sales manager process my application, and call me as soon as he had some information. Less than 2 hours later, he'd called back with the news that I could get financed and that he's found a few vehicles he thought I'd be interested in. He asked how soon I could meet him at the dealership to look at the vehicles, and we agreed to meet within the hour. When I arrived at the dealership, he extended a very professional greeting, asked if I needed anything, showed me the vehicles, answered all of my questions, and helped me complete the necessary paperwork once I'd selected a vehicle. Afterward, he introduced me to Trisha, who explained the financing terms and got everything wrapped up in a friendly, professional manner. The both gave me business cards and told me that if I had any questions at any time, feel free to contact them. I would gladly recommend this dealership/these employees to anyone I know. As a customer service professional myself, I know the value of follow-through and customer satisfaction. I would be proud to have either of these two people on my team... and you should, too. More

the car had some dents on it, salesman said they would be able to fix them, and he did, but it took a week to do it after we finally were able to schedule their loaner car. It would've been much easier for able to fix them, and he did, but it took a week to do it after we finally were able to schedule their loaner car. It would've been much easier for them to keep the car and fix it before we took it home, perhaps they were just eager to make the sale. When I asked the salesman, before we purchased the car, about inspections and paperwork needed to license our new vehicle he assured me we had everything we needed, this was proved to be an in accurate statement. After waiting an hour at the license office, I find that the 2013 edge had in fact not been inspected nor did it have the "IDOD" paperwork needed as the title was from out of state. When I called and asked our salesman about all of this he said that the paperwork should be in the glove compartment. It wasn't. So now I have a new vehicle that isn't inspected by a certified mechanic. I asked the salesman about this and he says that since it has been less than 60 days we can do a re-inspection. I felt that was the very least they could do considering the time I've already wasted trying to get this done. Next is scheduling the service appointment. I asked the hours of their service department and they need to have the car by 3pm because they close at 4pm. This is a big hassle that we shouldn't have to go through because now were talking about having to take off work to take care of this stuff we were told was already done. This is the second vehicle we bought from Cerame Ford and it will be the last. So much for customer loyalty. What a headache!! More