Patrick Volvo

My husband and I have bought a lot of cars in our forty-three years together and this is by far the WORST experience we have ever had. We were told we could order a car, which we did in February. Fou forty-three years together and this is by far the WORST experience we have ever had. We were told we could order a car, which we did in February. Four days later we were offered a car like our desired car but with a black interior. We said no, it was not what we wanted. Three days later we were offered another car, just like the one we wanted, for a bit more money. After some discussion we agreed to purchase this car. The car was "inbound" and would arrive in "a couple weeks". Three plus months later the car arrived but it was the car with the wrong interior! No one knew where the car was that we had agreed on. We were told "take it or leave it. We have other people interested in the car". They did nothing for us. Our salesperson was very friendly but there seemed to be a definite lack of communication between himself and the sales manager. We accused them of Bait and Switch and asked who okayed a car that we said no thank you to. Again, no explanation. We took the car because we had sold our primary vehicle and needed it. We were extremely disappointed as we had ordered, and expected, our dream car. I gave one star because the day we picked the car up went very smoothly. More

Absolute waste of time. Corresponded with "John" over several text messages. I was told too many things to list here but he convinced me to drive to the dealership (by appoi Corresponded with "John" over several text messages. I was told too many things to list here but he convinced me to drive to the dealership (by appointment). I made the trip only to talk to another salesman that was much to busy to actually talk to me. He asked what I was looking for, I told him the car that "John" said was there. This salesman said no, we don't have that car but I do have a different one you can see. This one is literally the absolute opposite of what I drove out there for. AND it could not be test drove because it had ZERO charge and 5 miles of fuel in it. AND was to go with yet a different salesperson that had no clue on how to start the car to check the fuel or charge level. This was apparently the old dealer bait and switch game. Tell whatever you want the hear to get you to the dealership then bull there way around in hopes you are an idiot and will fall for their crap. More

I bought Volvo xc40 paid off at October 15 and still not have a title talk to dealership Derek by the phone no help very bad service have a title talk to dealership Derek by the phone no help very bad service More

My review is for the service department at Patrick Volvo. They could not give me an accurate quote for a standard 30K service for a 2019 XC40 I purchased new from them a little over 3 years ago. 4 differen They could not give me an accurate quote for a standard 30K service for a 2019 XC40 I purchased new from them a little over 3 years ago. 4 different quotes. My Volvo app, tied to my vehicle, stated service was no cost. When I called to set up the appt for the service, I was quoted $340. I explained that the Volvo car app said it was a no cost maintenance. The person from the service dept told me they would check and get back to me. That did not happen. So today before driving 31 miles one way to the dealer, I called to try to confirm cost of service, if any. The person from service that answered this time, looked up my service appointment and vehicle and told me the only thing I would be charged for under standard 30k maintenance would be the tire rotation, which is $49.99. An hour later when I arrived at the dealership for my service appt I asked to confirm the price again as I had been quoted 3 different estimates for the standard maintenance service. This time the quote was just over $200 for the same 30K mile maintenance. I left the dealership without getting the service. it's not a ton of money, but felt this should have been easy. There must be a big disconnect somewhere in their service department if they cannot provide an accurate estimate for standard 30K maintenance on a 3 year old car. I would recommend this dealer to make a new car purchase- great sales team and management, but get your car serviced elsewhere. More

Had a very bad and unprofessional experience. Not something I would expect at a luxury car dealership. Here are few things that I will highlighting in my review. 1) I was supposed to meet Jose wi something I would expect at a luxury car dealership. Here are few things that I will highlighting in my review. 1) I was supposed to meet Jose with the scheduled appointment. He met me and sent me over with one of the assistant sales consultant to take a look at the car. 2) The car details listed online on the dealership website did not match to the actual car specifications. Over $2400 worth of optional packages were misrepresented. (Stock #V21665A VIN# YV4162UK7K2146698) 3) When I highlighted it to the sales consultant, he went and spoke to Jose, who was sitting in the next cabin which I could clearly overhear. Jose did not have basic courtesy to come and talk to me. 4) I highlighted interest in another car which had similar specification to one I wanted except for my desired color. VIN YV4162UK7K2154090 Stock V21829A I offered the advertised price for the one which I came to test drive. But instead of discussing it with me, the sales consultant came back saying that their website price is accurate. 5) Needless to say after waiting for 30 mins, I decided to leave as I did not find this dealership worth doing business with. More

The dealer was great finding the car we wanted.Mo Kahn, The dealer was great finding the car we wanted.Mo Kahn, our salesperson, was outstanding. The dealer was great finding the car we wanted.Mo Kahn, our salesperson, was outstanding. More

Egor Shevel and his sales manager Justin Rupp are both professional and helpful. They gave me a very good offer for a T5 Inscription.They never tried to push you to get into the dealership to make the dea professional and helpful. They gave me a very good offer for a T5 Inscription.They never tried to push you to get into the dealership to make the deal neither. When I came in to close the deal, Egor spent his time explaining all the car features and did good demonstration. Justin also came out to great us and said goodby as well. Overall I recommend this dealership. More

Bart Wec is hands down the best person to deal with when it comes to servicing your car. He is the reason I will always buy my cars at Patrick Volvo. it comes to servicing your car. He is the reason I will always buy my cars at Patrick Volvo. More

Mo at Parick was a great salesperson! He understood my needs and that I did not have a lot of time, so he made sure everything was ready for me when I test drove the car, had my car evaluated for trade an needs and that I did not have a lot of time, so he made sure everything was ready for me when I test drove the car, had my car evaluated for trade and during the sales process. I highly recommend him if you want great service! More