Patrick Volkswagen

Happy ...had issue ...they took care of me . First ... I work in sales ... I've read the books that salespeople like to quote so often ... drives me crazy I also own my own company ... you do yo First ... I work in sales ... I've read the books that salespeople like to quote so often ... drives me crazy I also own my own company ... you do your best to make it right by the customer ... My wife and I went in ...mostly looking but needing a new car soon(scouting) ...but Justin T showed us a Tiguan that we loved ...he gave us a good price ...so we bought it ... we had expected to walk out without it ... but also expected to come back soon to buy one ... So NO PRESSURE ... good deal ... treated well ... The office people did make a mistake on the paperwork ...and we had to wait a few days for our Tiguan but the dealership made it right... which is all you can ask ...mistakes happen ...they owned up and made it right by me and the wife ... they never made it out to be ANY way my fault ... More

Easiest and most pleasant car buying experience Every single person we interacted with at the dealership was incredibly kind and professional. We had limited amounts of time to purchase the car and Every single person we interacted with at the dealership was incredibly kind and professional. We had limited amounts of time to purchase the car and the whole dealership worked with us to make it an easy and enjoyable experience. We are very grateful to Ramez (as well as Annie, Victoria, and Ryan) for all their help and we will definitely be coming back! More

Love my Tiguan! I had a wonderful experience from start to finish! A big thank you to Justin and Patrick VW for making this happen! Absolutely love my Tiguan! I had a wonderful experience from start to finish! A big thank you to Justin and Patrick VW for making this happen! Absolutely love my Tiguan! More

Great buying experience We drove an hour to get to Patrick Volkswagen because we were looking for a used Touareg diesel and they had one. When we got there it was in the sho We drove an hour to get to Patrick Volkswagen because we were looking for a used Touareg diesel and they had one. When we got there it was in the show room with all the new cars and it looked like a new car. They took it out and we went for a test drive. Our salesman Andrew and the sales manager David were great. No pressure at all. It was a real pleasure to do business them them. And to top it all off they registered and got the car inspected right at their dealership! It could not have been any easier. Also because it was a used car the cargo cover was missing along with some tools, but the owner Mr. Patrick found us a cover and Andrew found us the tools Also David found us cord that fits the plug in the car which is not a USB and the other end fits my old school ipod. Great attention to detail. Now we have this beautiful certified 2 year old Touareg and we love it, The whole experience was was just great. Therefore the 5 stars. More

Great service and professional staff I came to buy a Touareg. I was helped by Abdi, he was extremely knowledgeable and helpful. The experience was top notch. The deal went through with no I came to buy a Touareg. I was helped by Abdi, he was extremely knowledgeable and helpful. The experience was top notch. The deal went through with no suprises. A pleasure. I will defiantly buy another car from Abdi. More

No pressure, no hassle experience Andrew was professional and did not pressure me while I took my time deciding which vehicle suited me the best. David was also very helpful and infor Andrew was professional and did not pressure me while I took my time deciding which vehicle suited me the best. David was also very helpful and informative about the trade in. Overall, an excellent experience! More

Excellent Experience I found the entire process, from walking into the dealership, to completing the paperwork, to be painless and without pressure. Make sure you ask for I found the entire process, from walking into the dealership, to completing the paperwork, to be painless and without pressure. Make sure you ask for Ramez, as I found him to be excellent to work with and his knowledge of VW cars is exceptional. More

I've got the Bug Hi, I purchased a used Beetle from Patrick's and everything went great. Ramez was terrific to us and David really wound up zoning in on exactly what I Hi, I purchased a used Beetle from Patrick's and everything went great. Ramez was terrific to us and David really wound up zoning in on exactly what I wanted. Things were taken care of in short order and about 5 days later I had the car of my dreams to zip around in. Ramez actually gave us way more than I had ever hoped for in the deal and David walked me through the basics before I drove off. I knew from my test drive that I wanted this vehicle even more than a new Beetle. I could just feel its personality. What really impressed me is how both of them worked to get me to a price I felt I could afford and payments we could handle. I have not had a service experience yet but a month later I can say so far so good and I absolutely love my Beetle. Everyone asks me about it and compliments me. It is classy looking while also having incredible gas mileage. I've filled up only twice in a month. More

Needed a good, inexpensive car for family - Happy! Needed a small car for my mom, nice clean as described on line. Very happy, very fair on the price for a used car - in great condition too. Needed a small car for my mom, nice clean as described on line. Very happy, very fair on the price for a used car - in great condition too. More

patric motors in auburn, dream car, WORST SERVICE. i gave one star because the salesperson (so called) gave my us a t-shirt. only good thing about this place is the cars and the test drive. working wit i gave one star because the salesperson (so called) gave my us a t-shirt. only good thing about this place is the cars and the test drive. working with the "team" is a terrible hassle, time consuming, we had to make 4 (YES FOUR) separate trips to get this car on the road. INCOMPETENT staff. first guy we spoke with make it a point to let us know how busy and backed up he was, he stated it was because it was end of month. 1st visit: 90 wait, no apology, no one greeted us or asked us to sit in at a desk or in an office. 2nd visit: 1 hour wait WITH APPOINTMENT 3rd visit: couldn't close the deal 4th visit: had to come back due to a mistake on patrick motor's part of gap insurance (another hour). NICK Palmer never mentioned any options on the car. we requested quotes for 3, 4, and 5 year loans. COMPLETELY IGNORED. brought us quotes for 4, 5, 6, AND SEVEN years, when we were clear that we really needed a 4 year loan, due to the fact that we were cosigning for our young (trustworthy) friend that lacked credit. asked the "salesman"NICK if he could try crunching the numbers or making a call to get a better interest rate, he said he "had no power", he then stated that "i think he got you the best numbers already". NICK was after all, busy and could not take the time to ask. even after i stated that "i am NOT happy with this loan", another man came out that had prepared our quotes. he then stated that "i have no power". DO NOT WASTE YOUR TIME ON PATRICK MOTORS, the salesmen have no power, the loan agent has no power. we were stuck with an interest of over 4%. really? our bank just contacted us with rates at 2.5% AFTER the fact (credit near 800), which, NICK told me that "he has no access to our score", after mentioning it was near 800, he then flipped over the paper IN HIS HAND to reveal our full credit rating. lies, and more lies. you're going to do what you want, but take it from me, 4 trips because of incompetency, at 1.5 hours round trip... and ALL those hours wasted. the car: beautiful. it was our friend's dream car, and he is happy with it. DESPITE the loan details we are both stuck with (refinance, we just may). bottom line: terrible service, do NOT go in there with honesty, saying that yes, you are sure you want to buy a car, THEY WILL EXPLOIT YOU! especially if you've got any kind of credit issues. RAKE YOU OVER THE COALS. so, IF you are still willing to walk into patrick motors of auburn, ma, be READY to walk right back out, or suffer for it. THEY WILL NOT LIFT A FINGER to get you a good deal. THEY DON'T CARE ABOUT YOU FEELING GOOD ABOUT THE TRANSACTION. i'm telling you, I WOULD HAVE WALKED OUT, if our friend didn't have his heart so set on this car, he put in many hours looking for JUST the right car, and a VW nut he is, even has VW tattoos!! i hope that somehow the owner of PM of auburn reads this, SO HE KNOWS what is going on. but then, going by his staff, maybe he doesn't care either... not sure, never met him. thank you for reading this. i hope it keeps some good hearted joe from making a mistake, just KNOW what you are walking into is all. More