Patrick Volkswagen

I contacted Susan via text regarding my interest in the 2022 Volkswagen Taos and I was contacted by David the morning it arrived. David was excellent walking me through the paperwork along with Ian. The 2022 Volkswagen Taos and I was contacted by David the morning it arrived. David was excellent walking me through the paperwork along with Ian. The test drive took us on back roads, the highway, and I was sold. Everyone at Patrick VW was great, and a special thanks to David Balkus for his help! More

The salesman Igor was accurate presenting information regarding CPO warranty, etc. The process was easy. regarding CPO warranty, etc. The process was easy. More

It was a breeze working with Igor, he was friendly and knowledgeable and our test drive felt laid back - zero pressure. I’m enjoying my new Jetta and will continue to turn to Patrick for any future servic knowledgeable and our test drive felt laid back - zero pressure. I’m enjoying my new Jetta and will continue to turn to Patrick for any future service. More

Igor is great. Friendly, knowledgeable, and he follows up and does what he says he will do. He was a pleasure to do business with. The dealership said the maintenance was up to date, but The “B” service wa and does what he says he will do. He was a pleasure to do business with. The dealership said the maintenance was up to date, but The “B” service was 400 miles past due and they refused to do that service. I will go to Mercedes and have to pay for that service. More

Igor made our car buying experience effortless. He is courteous and concise. He really takes the time to listen to your needs and will do everything in his power to make sure you get what you want and ne courteous and concise. He really takes the time to listen to your needs and will do everything in his power to make sure you get what you want and need! I would recommend him to anyone looking to purchase a new car or trade in an old one. He really is the best! More

If you can pick your own service advisor, never go to Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo Alex Martin! He will overcharge you and the customer service can't be worse! My check engine light was on and Patrick VW identified it as a turbo issue which needs to be replaced with a new one. Alex Martin gave me a quote of $3645.95 without explicitly explaining the cost of the parts and labor. Later on, I got help from another staff member and had the parts covered by Volkswagen. Still I need to pay $1574 for the labor. I thought that was a good deal as he gave me the impression that it would take days to work on it. Yesterday I dropped my car for repair and got a loaner car. The loaner was very low in gas so I spent $44 and filled up the tank because I thought I needed to drive it for days. This morning at 7:30am I got his call saying the car was all set. They only spent a few hours working on it but charged me for 11 hours of labor. When I asked him about this, he couldn't deny that it's not an 11-hour job, but still argued that "you saved $2000 on parts". Is that so? How about you came up with a ridiculous amount to start with? Then you cut the price down and give customers the illusion that they saved a lot! I felt totally tricked. However, that's still not the worst. He refused to compensate for the gasoline I paid for the loaner, not even a refund credit. That's totally outrageous. Not mentioning they left my car mat dirty with muddy footprints! I guess I have become their easy target since I always tend to follow their advice of replacing/repairing the parts during maintenance. Definitely a lesson learned! More

Everything was very easy and quick. I was updated through the entire process and treated very well the entire process and treated very well More

Patrick made things easy. The buying process was easy. And they pulled everything together in advance to make delivery easy. Justin and Seth were great. And they pulled everything together in advance to make delivery easy. Justin and Seth were great. More

Joe and Patrick Motors made the car buying experience quick, easy and FUN! They were fully transparent and honest throughout the entire process. quick, easy and FUN! They were fully transparent and honest throughout the entire process. More

Justin was very personable, knowledgeable and professional. The dealership has a very laid back vibe with no pressure to buy. Definitely feel confident I made the right choice by shopping here. professional. The dealership has a very laid back vibe with no pressure to buy. Definitely feel confident I made the right choice by shopping here. More