Patrick Volkswagen

AWESOME I always dreaded dealing with dealers when buying a car or even bringing my car in for service. I must say that Patrick Motors in Auburn has been won I always dreaded dealing with dealers when buying a car or even bringing my car in for service. I must say that Patrick Motors in Auburn has been wonderful. During my purchase the salesman was very helpful and patient with me with my questions and during the test drive. When it was time to bring my car in for the check ups the customer service has gone pretty much above and beyond in assisting me. It is always clean which makes it comfortable to me. They have always been on time with the estimated time for completing their service. Buying a volkswagon was the best decision. Going to Patrick Motors in Auburn has made the whole experience AWESOME. Thank you guys and Happy New Year. Keep up the good work More

Liars - Will not Hold themselves Accountable Awful dealership which will lie to customers to their face, and when you catch them in their lie will just blame it on a former employee (who the deal Awful dealership which will lie to customers to their face, and when you catch them in their lie will just blame it on a former employee (who the dealership hired!). Worst customer service I have every experienced. Will never call anyone back. Customers most consistently call in order to get an answers. Employees will also look to duck your calls and not do their jobs. DO NOT GO TO THIS DEALERSHIP!!! More

Helpful Staff I never purchased a car from Patrick Motors nor have been there. I called them from Connecticut, Because I found their Ad on Cars.com and they where o I never purchased a car from Patrick Motors nor have been there. I called them from Connecticut, Because I found their Ad on Cars.com and they where on my list for potential car purchase. I ended up buying a car locally, but I was impressed by the Patient, Helpful, Informative & Polite service I received from the staff at Patrick Motors. I was helped by a guy named Chris Keene, and also a man named Eric if I recall correctly. More

Great Experience, Quality Car This is my second VW purchase from Patrick VW in Auburn. I have worked with Dan on both purchases. He is very customer-oriented and will go the extra This is my second VW purchase from Patrick VW in Auburn. I have worked with Dan on both purchases. He is very customer-oriented and will go the extra mile to meet your needs. I also worked with Matt Newhouse (simulataneously) as they teamed up to help with my last purchase. Matt is also very attentive and really did his research to get us in a car the suited our needs. I would highly recommend! More

I must say Dan Heckman, and the Management team at Patrick Motors provided me exceptional service. Dan Heckman went above, and beyond to ensure all of my expectations were met. This has truly been the Patrick Motors provided me exceptional service. Dan Heckman went above, and beyond to ensure all of my expectations were met. This has truly been the BEST car buying experience yet. It was such an easy process, I told Dan what I was looking for, and he was able to find me a Tiguan that gave me all of the options I needed while keeping me within my budget. After a horrible experience at a local Nissan dealer, Aaron Tringuk was able to see my desperation in getting me out of my old vehicle. He was able to show me figures, that I was more than satisfied with. In all my new vehicle purchases this was by far the easiest. I was finally able to leave a dealership feeling like I got a great deal, without the back, and forth I was put through from other dealers. I will recommend Dan Heckman, and the Patrick Motors Family to everyone I know. A big thanks to everyone there who helped me. More

working with Daniel Heckman was an easy,relaxed experience. His level of product knowledge and ability too mach my wants and needs to the proper vehicle made this the smoothest transaction I have e experience. His level of product knowledge and ability too mach my wants and needs to the proper vehicle made this the smoothest transaction I have ever had.I would strongly recommend Daniel and the entire Patrick family too my friends and family. More

We have purchased 5 VW's from Patrick VW. We enjoy doing business with them as they are friendly, fair, and easy to do business with. We have recommended friends to patrick VW and they have not only doing business with them as they are friendly, fair, and easy to do business with. We have recommended friends to patrick VW and they have not only purchased but become repeat customers. More

My wife and I went into Patrick Motors to test drive a Jetta TDI. Dan Heckman found the exact model we wanted to drive. He was very accommodating and friendly. Dan offered us a great price for the Jetta Jetta TDI. Dan Heckman found the exact model we wanted to drive. He was very accommodating and friendly. Dan offered us a great price for the Jetta TDI, I am currently averaging 45 mpg with the TDI, a huge leap over the 17 mpg I get with my truck. I have recommended Patrick Motors to everyone and will continue to do so. Thanks! P.S. Matt Lewis and Chris Keene sales associates who were very friendly and accommodating through email. Great place to buy a car. More

I am more than satisfied with experience with Patrick VW of Auburn. The entire process of selling and purchasing a new vehicle was absolutely seamless and painless. David Haynes (my Sales Consultant) and Ma of Auburn. The entire process of selling and purchasing a new vehicle was absolutely seamless and painless. David Haynes (my Sales Consultant) and Matt Patrick (the GM) both took great care of me and exhibited a great deal of professionalism through my time at the dealership. Any inquiry that I had was answered quickly, honestly and accurately. They instantly seemed to grasp exactly what I was looking for in my next vehicle; explaining the make/model, terms that best met my needs. I was also offered a more than fair price for my used Infiniti which completely relieved me from the stress of having to privately sell. After being at the dealership for a little over one hour, I confidently accepted their offer and decided on a new 2013 Passat-SE. I was never kept waiting or inconvenienced with having to make a separate appointment to complete the necessary paperwork. I was at the dealership on a Saturday afternoon and told that all other necessary transactions would completed as soon as all parties involved resumed normal business hours on Monday. By 9:30 a.m., David had called and informed me that everything was taken care of. David was very accommodating to my schedule so I was able to transfer vehicles that same night at a time most convenient to me. He spent quite a bit of time explaining the dealer’s services, assisting me with electronic set up, and going over my vehicle’s features. He has also followed up more than once to ensure I was satisfied with my new vehicle. It was a pleasure dealing with Patrick Motors and I have and will continue to recommend them to all my family and friends. More