Patrick Volkswagen

True customer service I purchased an Audi from Patrick Motors back in February, recently I had an issue where something went wrong with my brakes. I contacted the dealershi I purchased an Audi from Patrick Motors back in February, recently I had an issue where something went wrong with my brakes. I contacted the dealership and they asked me to bring it in however I was unable to do so, I told them that the car was in the driveway with the key in it. Not only did they come and get the car, make and the repairs and return the car, they did it at no charge! If you are looking to purchase a vehicle I highly recommend Patrick Motors they are great people to deal with and there service is far beyond anything I have ever experienced! More

Stay Away! Third time-Last time! Awful experience upon purchasing my 3rd car from them. Had to go back 2 times before they would make a decent, fair deal. Financ Third time-Last time! Awful experience upon purchasing my 3rd car from them. Had to go back 2 times before they would make a decent, fair deal. Financial person had to re-do my paperwork 3 times due to their lack of communication. Was handed keys and sent on my way with an uninspected and unregistered car of which I paid almost $400 in admin fees for them to do. Called and spoke to my salesman who couldn't even remember my name and was patronized by Matt Patrick who was rude and condescending - beware ladies, he thinks we are all dumb. Had to go back ,missing my daughters birthday dinner for them to fix their mistake since I was driving illegally. Now, 3 weeks later, have not heard from anyone at Patrick Volkswagen to follow up, was offered nothing for my inconvenience and never thanked for my repeat patronage. No warm and fuzzy there at all! Now hearing lots of negative feedback from others who have had similar bad experiences! More

Painless experience I was unable to find a good price on the VW I wanted to get, in the Hartford area. Checked Truecar and these guys had a great price. The transaction I was unable to find a good price on the VW I wanted to get, in the Hartford area. Checked Truecar and these guys had a great price. The transaction was very easy, with everything set up ahead of time over email, and then one visit to the dealership. They did CT registration, driving to the DMV in CT, while I waited (for a nominal fee). If I'm in the market for a VW again I won't hesitate to work with them. More

Worth your time and the drive I used the TrueCar app for the first time, although I have purchased cars using a similar service via Cars.com or CarsDirect.com for a number of years I used the TrueCar app for the first time, although I have purchased cars using a similar service via Cars.com or CarsDirect.com for a number of years. However, this was my first lease and for my son who attends college. It was a great experience, even though it took two visits to complete the deal, it was definitely worth the extra distance and time. All the negotiations, all the Q&A, and I had a lot of questions because I had never leased before, were primarily done via email, and then phone. One visit to sign the papers, and once they registered the Silver 2015 Jetta SE TDI, all we had to do was pick it up. From the initial inquiry and TrueCar quote, to delivery, was probably less than a week. We were handed off to different sales advisors several times during that week, but each new advisor knew what was going on with our lease purchase and never missed a beat. I highly recommend using the TrueCar app, it will save you time, money and aggravation! And if you're interested in a VW, give them a try at Patrick VW, where everyone was professional, helpful, honest and forthright, making it an overall excellent experience. I couldn't be happier and neither could my son! More

Best offer, good experience I had already decided on which car I wanted when I started my search on TrueCar. Matt from Patrick VW answered with the best offer and answered my bas I had already decided on which car I wanted when I started my search on TrueCar. Matt from Patrick VW answered with the best offer and answered my basic questions. Dan was great with the finance part, the paperwork, introduction to the car etc. Overall a great experience worth the drive from Boston. More

best dealer ever Most car dealers are like going to the dentist . This one is like going to an old friends for a visit everyone from service to sales to service techs Most car dealers are like going to the dentist . This one is like going to an old friends for a visit everyone from service to sales to service techs know you . Everyone makes you feel special. it doesnt matter if your there to buy A car get service or just ask A question. I dont like going to the dentist, but I do enjoy going to Patrick motors. GREAT TEAM!!! More

Third VW in a row Went to Patrick VW and had another great experience with Dave Haynes and Aaron. They went out of their way to accomodate me and get the deal wh Went to Patrick VW and had another great experience with Dave Haynes and Aaron. They went out of their way to accomodate me and get the deal where I needed it to be. Would highly recommend them. More

A friendly and non-intimidating buying experience Worked with Dan H to purchase a new 2015 Jetta SE. Intended to visit several other car dealers and investigate alternative car options to leverage my Worked with Dan H to purchase a new 2015 Jetta SE. Intended to visit several other car dealers and investigate alternative car options to leverage my buying power and get the best value. Never left Patrick VW. First and last stop. No regrets. Great quality automobile. Wonderful driving experience. Fair negotiation and price. I did not feel interrogated, or feel that I was being "sold". I hope that this new Jetta will provide the same reliability as our 2003 Passat (265,000 miles). More

Great Customer Service These guys where really great. they paid attention to the details, they communicated in a timely manner. my wife will be getting a VW and we will be These guys where really great. they paid attention to the details, they communicated in a timely manner. my wife will be getting a VW and we will be returning here to make the purchase. More

Love my new car I got my new 2015 VW Tiguan at Patrick Motors. We were hesitant about getting a new vehicle. Mainly because the shopping experiences we've had in the I got my new 2015 VW Tiguan at Patrick Motors. We were hesitant about getting a new vehicle. Mainly because the shopping experiences we've had in the past have always left us feeling unsatisfied and ripped off. Our salesman Dan Heckman went above and beyond to help make us feel comfortable. He talked to us like real people, giving us all the information we needed straight forward without "beating around the bush" or trying to pull a fast one on us. It was by far the easiest experience I have had purchasing a vehicle. Dan also let us know how child friendly they were there (with a playroom and all)which allowed us to come back with our young daughter to sign our paperwork. I would highly recommend this dealership, and will absolutely go back to Dan Heckman when we are ready for another vehicle! More