Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Patrick Volkswagen
Auburn, MA
1,154 Reviews
Patrick Motors is your Volkswagen dealer located in Auburn, Massachusetts. We have been family owned and operated since we opened for service in 1936. Patrick Motors started out as a small neighborhood gas station. Today, Patricks has grown to become a major competitor in car sales and service while maintaining their beliefs in value and service. Patrick Motors has won numerous awards for the New England region including a prestigious Top 5 VW sales award for the Northeast region.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,154 reviews
January 16, 2025
Very pleased with the staff and how I was treated. I came in with a problem from another dealership and they cleared it up for me. Communication by phone and on site was fantastic. It was a pleasure… I came in with a problem from another dealership and they cleared it up for me. Communication by phone and on site was fantastic. It was a pleasure… going forward I will be using Patrick VW for all my needs. Thanks you and also thank you to Keith for doing a wonderful job. More
by vwdriver
January 03, 2025
Our experience was very positive. Andrew did a nice job answering our questions and was very professional and well informed. The woman who gave us a technical overview of the car bef Andrew did a nice job answering our questions and was very professional and well informed. The woman who gave us a technical overview of the car before we drove off did an excellent job. More
by s_shaw2003
Employees Worked With
December 03, 2024
Totally on the level. Super helpful made everything easy. Really appreciate the staff and all the support we got Super helpful made everything easy. Really appreciate the staff and all the support we got More
by TerryL
Employees Worked With
November 26, 2024
Excellent Experience! Car is running great! No pressure! Everyone was very helpful, cooperative and friendly!!! Car is running great! No pressure! Everyone was very helpful, cooperative and friendly!!! More
by bseaward53
Employees Worked With
November 19, 2024
Erika in the service department was great to work with. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. She kept me up to date on my car and I was able to get a loaner vehicle. Definitely would recommend her to anyone who has a VW. More
by Cstev118
Employees Worked With
September 24, 2024
Courteous service and parts department. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. Work done on schedule with reminder of future maintenace as needed. Shuttle ride makes dropping car off convenient. More
by Ross
September 08, 2024
I made an appointment with Ramez to look at a VW Atlas. My husband and I arrived for our appointment and were shown an Atlas that met our requirements. We test drove the car and began looking at our optio My husband and I arrived for our appointment and were shown an Atlas that met our requirements. We test drove the car and began looking at our options available on the lot. Having never seen the car before, we wanted to see and understand the various choices and options available to us. We quickly realized that Ramez was incredibly motivated to pressure us into a sale. He was very pushy; constantly asking “what do you want” while we were trying to explore our options. He was also incredibly condescending when we asked for clarifications on what options were available. Needless to say we chose to leave. This was a very unpleasant experience and we did not appreciate the way we were treated. Furthermore, he took a week to follow up with us and send the appraisal of our trade. In the meantime we chose to purchase the car from another VW dealership in the area who were kinder, more patient and more understanding that this is a large, important purchase. More
by Mandy
Employees Worked With
August 12, 2024
We recently had the pleasure of working with Justin as our sales rep, and I can't recommend him highly enough. Justin demonstrated a level of professionalism and expertise that made the entire car-buying our sales rep, and I can't recommend him highly enough. Justin demonstrated a level of professionalism and expertise that made the entire car-buying experience seamless and stress-free! In literally just a matter of minutes, Justin guided us through the process with remarkable efficiency, ensuring that every detail was taken care of. If you're looking for a positive and smooth car-buying experience Justin at Patrick VW is the person to see! More
by Sgilrein3
August 11, 2024
Can't say enough great things about Cristian, Sara and the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. the VW service dept. Did a lot of work on my kids' 2016 Jetta and were completely transparent, went above and beyond. More
by Pete
Employees Worked With
Cristian, Sara
July 28, 2024
I have brought my car in there and the engines has had to be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it bac be torn down over three times and they still have not fixed it compl. Every time we get it back, the light comes back on, and we have to bring it back to the dealership. It has been nothing but problems it is under warranty, but we’re still told we will be charged over $3,000.00 if it’s not the problem they’re looking for. More
by Cotejjjj
Employees Worked With
