Patrick BMW

After buying several cars with this dealership, I will no longer step foot in this establishment. Had a terrible experience after bringing in my car for service. Talk about rude customer service from t longer step foot in this establishment. Had a terrible experience after bringing in my car for service. Talk about rude customer service from the Service Rep we were assigned to. Not only did he refuse to answer my pertinent questions about the work done to my car in a polite and professional manner, but he was just downright mean and snappy. Quite shocked really. Absolutely no patience and tact. Patrick BMW, time to re-train the service staff on what real customer service is. The guy in the first office from the service entrance is more friendly, from past experience. Take notes from him. I've given this dealership several passes in past incidents...i.e. when the Sales Rep had already filled in the Sales Rep customer satisfaction rating sheet for us (for when you pick up your new car) and pressured us to sign it, yeah really...but this was the final straw. So much for being loyal customers! Don't waste your time at Patrick BMW. More

bought a used jeep from patrick bmw. Sarah was a no pressure very friendly saleswoman. Ended up the jeep was missing the factory soft top, she went above and beyond and contacted the original owner, th pressure very friendly saleswoman. Ended up the jeep was missing the factory soft top, she went above and beyond and contacted the original owner, then arranged to have it picked up and even delivered to our house! By far the best dealer experience I have had, and ive had many. More

In 2000 I purchased a M Roadster from Patrick BMW. I lived in the area of the dealership so any maintenance work was very convenient. Each time I took my vehicle in for service, I was greeted by name a lived in the area of the dealership so any maintenance work was very convenient. Each time I took my vehicle in for service, I was greeted by name and always with a smile. I transferred out of state about 2 years later and have located in several major cities since then. I must say that in all of the dealerships that I have been to with this vehicle, NO other dealership treated me with the respect that I received from Patrick BMW. Here I am 10 years later still owning the same vehicle and loving it as much as the day I picked it up new. I found myself in a situation in which I needed help from the original dealership to clear up some paperwork issues with the security system on my vehilce. I called Patrick BMW thinking it is 10 years ago, there is no way they are going to help me. WRONG. I spoke with Time the General Manager as well as with Chris the Sales Manager and they were as friendly and supportive as the day I bought the car. I can't tell you how much it means to have a dealership that not only treats you right as a buyer, but continues to treat you right years later. I will travel back to Patrick to buy my next BMW regardless of where I live at the time. The drive back will just be an added bonus. More

Sal Sapienza made my first time buying experience easy, painless and enjoyable. He made me feel comfortable with the buying process. He was very knowledgable and didn't pressure me at any time. I would painless and enjoyable. He made me feel comfortable with the buying process. He was very knowledgable and didn't pressure me at any time. I would highly recommend him to anyone I know buying a car. He gives Patrick BMW a good / trusting name. More

My overall sales experience was pretty good initially, I cannot knock that matter. I bought a demo 3 series vehicle, like new conditions. Life is great when you are still warrantied under BMW service. Th cannot knock that matter. I bought a demo 3 series vehicle, like new conditions. Life is great when you are still warrantied under BMW service. The car was great. After the warranty ends, Patrick BMW did not make the adjustment very smooth. One day I placed a call in to get a quote to check the service light. I may not be the most experienced owner, but looking through my manual, it states I needed a coolant change based on the icon on my service display. A phone call to Patrick BMW was done to validate the service icon and it was confirmed the coolant flush was needed, I was quoted for $160. Not bad considering going outside of the dealership was very close, $150. I brought the vehicle in and now was told a different story. They used my key to read the actual problem log. It appears that I am due a new air cabin filter. Initially I was told it would cost me about $90 dollars, sure why not, a new cabin filter costs $35 on-line. Well an hour and a half later I am hit up with a $270 bill. I was told (lied to) that the filter cost over $100! This is insane, I don't have a problem spending this but upfront (well I do the xxxx replacement should have been no more than 30 minutes) warning would have been nice. I can't believe they would pull something like this to a valued customer. I was also told that they have tools to clean the filter or around where the filter is installed. Bull... Recently, my sales guy did not express interest in dealing with me because I am not purchasing a $80,000 car. I was actually seriously considering another 3 due to the fun drive. I was told that as a loyal customer, I get to "buy from them" :) Wrong, :( I was not looking forward to spending my hard earned money to thieves at this dealership. I ended up selling the 3 so that I would not have to deal with future cons. Fool me once, no you won't fool me twice! Proceed with caution! Visit other BMW service dealerships in the area if you end up purchasing the vehicle. More

We visited Patrick BMW on the coldest windiest day of the week. Chilled to the bone, we were in no mood to buy a car that day. When a gust of wind brought Terry Shoemacher to our side. We told him what we we week. Chilled to the bone, we were in no mood to buy a car that day. When a gust of wind brought Terry Shoemacher to our side. We told him what we were looking for and the price range. He immediately showed us several cars and explained each and allowd us to test drive them. We went inside and warmed by his friendliness and good coffee we continued our discussion. Terry was able to find a car that met our expectations. When we picked up the car he patiently explained to us how to operate all the accessories. We are very pleased with the attention shown to us and definately will recommend Patrick BMW and Terry Shoemacher. More

Vince, my client advisor, did a great job of finding a car for me that was already in transit to the U.S. and got it routed to their dealership for the sale. Even got the car sooner than I expected and c car for me that was already in transit to the U.S. and got it routed to their dealership for the sale. Even got the car sooner than I expected and continuously update me with status reports. I felt comfortable and treated well and will make a b-line right back to Patrick for my next BMW! More

The Patrick BMW team is very customer focused. The were available when needed as we were working through the deal and always represented the facts accurately, whether I liked it or not. Once we made agree available when needed as we were working through the deal and always represented the facts accurately, whether I liked it or not. Once we made agreed to the deal, Angelo specifically, was very helpful and helping fit the paperwork, picking up my son who returned for the weekend from university, and getting my old car to where it needed to be without hesitation. It was a great experience and absolutely will and have recommed(ed) Patrick BMW to my social network. More

They could not have been more accomodating! I needed a car for a month to bridge the time when my new BMW would arrive and they rented me a new 5series for the sme price as a 3series because they did not car for a month to bridge the time when my new BMW would arrive and they rented me a new 5series for the sme price as a 3series because they did not have a 3series. My new car is European delivery and they explained the entire process in detail and made it simple. Great guys to work with. "I'll be back". More

Costas and Patrick BMW make the car buying experience easy and a pleasure from the normal hassle . They know my objectives making it possible to come in to Patrick in one day and have a car on order bef easy and a pleasure from the normal hassle . They know my objectives making it possible to come in to Patrick in one day and have a car on order before we leave. It also helps being a long time customer of Patrick and knowing that their service department is easy to do business with. They are knowledeable and I can normally get an appointment when required. I trust Patrick BMW. More