Passport Mini of Alexandria

Passport Mini far surpassed my experience with another local Mini Dealer from which I purchased my first Mini in 2004. I initially visited Passport late on a very rainy Wednesday night and the dealership local Mini Dealer from which I purchased my first Mini in 2004. I initially visited Passport late on a very rainy Wednesday night and the dealership was about to close. Lesley, who was on her way out with her coat on and purse in hand, graciously asked if I needed help. She put her purse down, and was very welcoming. She showed my the Hot Chocolate Mini Clubman S I had seen on Passport's website. She asked if I'd like her to bring it under cover to get a better look. I offered instead to return to the dealership on a less rainy evening. The following night, I stopped by. Lesley was not at work, but her colleague, Vinnie, kindly showed me the car and took me on a test drive. Vinnie knew I was working with Lesley, but generously spent a long time with me answering all my questions. I returned the next night and purchased the car. Throughout the entire process, I did not find Lesley or Vinnie to be high pressure. Instead, they allow the cars to sell themselves. They are very knowledgeable about the vehicles they sell, and ensure their customers are fully informed. It's no wonder Passport Mini is the number 1 Mini dealership in the United States. Not only do they have an exceptional and highly professional sales staff, they also are one of only 3 dedicated Mini dealerships in the United States. That means that Mini is not an after thought for a dealership whose primary focus is BMW, like the other DC area dealerships. I do not hesitate offering my highest recommendation to Passport, Lesley, and Vinnie. More

Working with Lesley Irby was great. She did it all to help find the right Mini for us. She spent a lot of time on the computer checking inventories, what was being shipped and what was in port as well. W help find the right Mini for us. She spent a lot of time on the computer checking inventories, what was being shipped and what was in port as well. We drove many Mini's and never did she tire of my questions or want of another drive. Drove just about every model on the lot and she encouraged driving them all to be sure. She and the company in general are low pressure, understanding, and eager to help. Lesley is organized, knows the vehicles and business. I look forward to easy access service as they've many bays and only service Mini's. I had an older Mini and it could often take a week to get a service appt...not at Passport Mini of Alexandria...for regular service...same day and drive in service should be available. Highly recommend Lesley Irby and Passport Mini. Service managers were available to answer my many service related questions prior to purchase as well. In fact, I've already recommended the dealership to admirers of our purchase. jaf - Maryland More

I was extremely pleased with my experience at Passport Mini of Alexandria. After expressing interest on the mini website, I was contacted by Andy. I had not considered shopping a MINI in VA until his cal Mini of Alexandria. After expressing interest on the mini website, I was contacted by Andy. I had not considered shopping a MINI in VA until his call. His service was friendly, low key and professional. He took time to review all the controls and introduced me to the service manager before I left. I would highly recommend this dealership! More

I started out looking on line at the inventory and submitted an information request email. The next morning I received a call from Peter Lawford. A few phone calls and emails later, I decided to set submitted an information request email. The next morning I received a call from Peter Lawford. A few phone calls and emails later, I decided to set up an appointment for a Saturday morning. What an amazing buying experience! I was terrified of buying a new car. I just hate the haggling and pressure to add this or that on to the car. Buying a new car couldn't have been easier. I was comfortable with the price and felt it was very fair for the car that I was buying. Peter helped me decipher the difference between the S model or the standard model. Not once did he pressure me to buy the more expensive car. I actually went in wanting the S model. He let me drive the S and the standard. I ended up with the standard model and just love it! I had been researching Hondas, Toyotas, Volvos and VWs. Twelve hours later, and I am very happy with the decision I made. It's a great little car without the little car feeling. As a friend said, it feels substantial, not like it is going to fall apart! More

Absolutely great customer service. Vincent Maletesta is a gem of a salesman. I would highly recommend him to others in the market for a Mini. He was thoughtful, communicative, and extremely easy to work wi gem of a salesman. I would highly recommend him to others in the market for a Mini. He was thoughtful, communicative, and extremely easy to work with. As a woman, I don't normally warm to car salesman but Vincent had just the right demeanor and patience. You owe him a raise! J.D. Arlington VA More

I had an overwhelmingly positive buying experience at Passport thanks to Kristin Gervais, my salesperson. She is extremely knowledgeable about every aspect of the Mini and has excellent customer service Passport thanks to Kristin Gervais, my salesperson. She is extremely knowledgeable about every aspect of the Mini and has excellent customer service skills. If you want to buy a Mini, ask for Kristin! Thank you! B. Schultz Washington, DC More

I was so excited to buy my first brand new car and Passport Mini made it the best experience. "Vinnie from Mini" was great from the start. As indecisive as I am, Vinnie was friendly and patient, never Passport Mini made it the best experience. "Vinnie from Mini" was great from the start. As indecisive as I am, Vinnie was friendly and patient, never pushy or aggressive. He even followed up with me to make sure I enjoyed my first day as a "Mini Girl". Mini gave me a fair price on my trade and Jeanan was so helpful with the Financing part. She explained all my options in detail and I am so happy with the terms. I couldn't have asked for more from a dealer. Thanks Passport! More

The overall experience when purchasing our new Mini was great. You were treated as a VIP from the very beginning to the delivery of the vehicle. The sales rep (Adam Hart) was top notch and very professiona great. You were treated as a VIP from the very beginning to the delivery of the vehicle. The sales rep (Adam Hart) was top notch and very professional. The financing aspect of the deal was painless as well, with no pressure at all. I highly recommend Passport Mini for buying as well as servicing your Mini. More

I went to Passport Mini because I was very unhappy with my overall experience with my previous Mini dealer. Most of my dealings with Passport Mini were with Adam Hart. He was amazing. Best car buying exper my overall experience with my previous Mini dealer. Most of my dealings with Passport Mini were with Adam Hart. He was amazing. Best car buying experience I have ever had. A few tiny things were wrong with the car, but none of those were Adam's fault. Hard to believe they've only been open a few months. Their systems were all in place and they got me in and out in a minimal amount of time. They are definitely my new Mini dealer and I would absolutely recommend Passport Mini to anyone looking to buy a Mini. More

Just drove away in my 2010 mini and am loving every moment of my time in it! The whole experience was painless. It changed my perspective on car buying as a whole. Everyone was extremely pleasant and t moment of my time in it! The whole experience was painless. It changed my perspective on car buying as a whole. Everyone was extremely pleasant and there were no gimmicks, no last minute add-on fees, no pressure to buy extras. I would highly recommend this dealership to anyone interested in buying a mini in the future. More