Passport Mini of Alexandria

I spent 5 months working with Vinnie to find my perfect Mini. From start to finish, he was accomodating, quick to respond to e-mails/voicemails, and very informative during my multiple test drives. What Mini. From start to finish, he was accomodating, quick to respond to e-mails/voicemails, and very informative during my multiple test drives. What I valued most about him is that not once did I feel like he was just trying to make a sale. He was honest and open about all of my options and pricing, and no matter how many times I veered towards other sources in "shopping around", he never pushed. He just waited, knowing how competitive he was being price-wise, for me to return. Vinnie was always right, I always returned. To me that trust he built means that I will be coming back to him as long as I live in the area (the forever complementary car washes don't hurt either :-P ). As far as the dealership itself goes, the service I have been receiving is phenomenal. Even the knowledgeable receptionist (Enrique) stepped up in times of need when I had questions. And when I had the complementary car wash done, not only did my Mini (which I named Schlomo) come out spotless and shiny, but the inside was vacuumed and made to look brand new, in a matter of 20 minutes. Even my experience in the notoriously grueling financing meeting was made comfortable because we talked options over lunch (and amazing catered breakfast and lunch brought in from a local sandwich shop for the customers). And if you do need to wait for anything, they offer an array of non-car-related books and magazines - I personally enjoyed the Guinness World Book of Records. Passport Mini of Alexandria is not just a trip to a car dealership, it's a customer experience, and they know how to do it right. More

So disappointed. I had anxiety about purchasing a car from any dealership and Passport MINI confirmed my fears of being sold a lemon. I thought they looked like a professional dealership but I have had s from any dealership and Passport MINI confirmed my fears of being sold a lemon. I thought they looked like a professional dealership but I have had so many problems since dealing with them that I would NOT recommend purchasing a used car from them. I cannot speak on new Minis because I did not purchase a Mini from them 1. I live more then 2 hours from the dealership and made the trip up- being told if you purchase and everything is not ready we will meet you or deliver the car to you Well the rotor on the 2004 Audi A4 was bad. First the sales manager tried to snow us over by saying its an older car- when my husband offered to take it to Audi directly- they suddenly had a mechanic that previously worked for Audi 2. Once the car was ready they were not able to meet us and had no mention of any effort to deliver the car so again we made the drive to Northern VA 3. I purchased this car almost 2 months ago and still have no received my tags- The dealership pretty much says that is my problem and if I want to drive up to them - 3rd trip- they will help me 4. I would consider driving it but... THE CAR ALREADY HAS $2000 worth of problems. For a mechanic that used to work for Audi they did not truthfully present the car. Under the hood was dirty and hoses were broken. The oil pump and oxygen sensors were all messed up and as we speak it is in the Audi dealership being serviced. I called the used car sales manager because my sales person has been out of town every time I call when they send me straight to voice mail- my calls have yet to be returned. The best part was I am trying just to get information about what their Audi mechanic observed since we asked him to look over the entire vehicle because of a noise we heard on the test drive. Now- the only thing that would keep me from continuing to warn others would be an apology and a check- 5. STAY AWAY IF YOU ARE BUYING A USED CAR- they are dishonest and unreliable - More

Wonderful Staff and Extremely helpful in finding the perfect Mini for you. Sheri and Annie worked very hard to get me into my new Mini and I have nothing but great praise for them. A HUGE Thank You to perfect Mini for you. Sheri and Annie worked very hard to get me into my new Mini and I have nothing but great praise for them. A HUGE Thank You to both of them!! More

the dealership of passport mini is excellent. i am a first time car buyer at 50. the experience was very good. servie in a timely manner. peter and the staff were effetive communicators. the mini came first time car buyer at 50. the experience was very good. servie in a timely manner. peter and the staff were effetive communicators. the mini came in as scheduled. i am totally satisfied with the purchase. the payments are affordable. the restrooms and complimentary food items were very good. iw ould recommend the dealer. the fiance department was accurate as well as professional with dilpomacy. More

i ask for internet price was not given it, upon getting the car home i had a flat tire, check engine light on and brake bulb lights blown out .all this after they claim the car was va inspected and since t the car home i had a flat tire, check engine light on and brake bulb lights blown out .all this after they claim the car was va inspected and since then all my phone calls to dealership remain unanswered.this is not the place to buy a used car from.I have complete buyers remorse. More

I just purchased a used car from Passport Mini. I was not really seriously looking yet. I found the car online and sent an inquiry. I got an email shortly after and a phone call. Kyle was great to work with. really seriously looking yet. I found the car online and sent an inquiry. I got an email shortly after and a phone call. Kyle was great to work with. He was honest and genuine. He made the whole process easy. I went on a busy day when they were having a Mini test drive event. So far the experience has been great. Update: Although I don't want to change my review of the good experience I had in purchasing my car, my opinion has changed quite a bit since signing for my car. I had to try for 2 months to get a copy of the paperwork which was left out of my stack of papers. I called, emailed, and eventually visited the dealership (which only led to more phone calls). As part of the sale the paint chips and scratches were to be removed as well as a window tint. The window tint was taken care of within about 2 weeks. I was only a little upset with them at this point because no one called me when the car was finished. I had been trying to call but could not get an answer. When I did, I was transferred several times and told I had to pick up the car within the next 10 minutes. As it turned out my key had been passed around and landed on the managers desk because no one knew what to do with it. It's now been 5 months and I have been unable to get the other work done. It was scheduled once and after leaving work to drop off the car and walking back to work I was told it could not be completed that day (also, when I went to pick the car back up I had to wait about 15 minutes because they could not find my keys). I had been in a hurry to get it done due to a job relocation which would make it more difficult to get my car into the dealer. I was told to come back on the weekend to get a loaner so they could complete the work on Monday. When I returned on the weekend I was told the manager would not release a loaner to me. When I expressed how upset I was with how my experience had been I was basically told that it nothing could be done because there is a "process". I called to reschedule and have not heard back yet. More

First of all let me say that I am skeptical of all these reviews on here where people rate this dealership as perfect five out of five on EVERY category. It looks too perfect to me. I do not understand reviews on here where people rate this dealership as perfect five out of five on EVERY category. It looks too perfect to me. I do not understand how this dealership gets such good ratings. The sales associate I was dealing with did not return my communication asking questions. I think I pissed him off because I was asking many questions. But hey that is what he is there for to answer my questions. The prices at this dealership are horrible, absolutely horrible. They are hard to deal with on the prices. I live near the dealership and I saw the same exact car there for a very long time and I even recorded the stock number and the car sat there forever. One of the sales guys kept telling me that every car they get is sold off the lot almost immediately. They give you a ton of bs about why you need to pay sticker and such too. Try another Mini Dealer in the area. There are about 4 within a one hour zone of Alexandria and I just got mine for 2075 off sticker when Passport Alexandria would only give me 500. My advice- go to SEVERAL dealers before you buy your car, ask lots of questions, and check prices..... More

I purchased my 2nd MINI from Passport MINI this evening. As with my first purchase, my experience was exceptional. Each person who works for Passport MINI is first rate, not the least of whom is my dealer, As with my first purchase, my experience was exceptional. Each person who works for Passport MINI is first rate, not the least of whom is my dealer, Vinnie Maletesta. Vinnie is low pressure, highly knowledgeable, patient, and extremely personable. I never feel like anyone at Passport MINI tries to take advantage of their customers. If anything, they are exceedingly fair and honest. My experience with Passport MINI service also has been first rate. The purchase I made tonight is my third MINI. I purchased my first MINI from another Northern Virginia dealer. With that dealership, I felt like they treated MINI owners as second-rate customers (they were a joint MINI/BMW dealership). They were unhelpful, it would take weeks to get a service appointment, and I'd walk into the dealership and nobody would even say hello, let alone offer to help. My experience with Passport has been the exact opposite; always friendly, always helpful, always welcoming. If you are in the market for a new or used MINI, I urge you to visit Passport MINI, and ask for Vinnie. More

The first contact with the dealership was really quick. I had sent an inquiry from the mini site and they replied within the hour. But the sales person who contacted me was taking off for the day. I really w had sent an inquiry from the mini site and they replied within the hour. But the sales person who contacted me was taking off for the day. I really wanted to test drive that day so I show up and a Vinnie comes up and asks me what I am looking for. I mentioned I have been wanting a Mini for years and now they have an almost practical car, Countryman, I would like to test drive it. He immediately got the keys out and we went out on a drive. After the first few awkward minutes, we started speaking and he was very friendly. After the countryman test drive, he asked me if for kicks would I like to drive Cooper S hard top. I knew right then no matter what car i buy I am going to get it at this dealership. I told him i would email him a custom built for the car and he would inquire about the "Costco" discount on the car, even though it is has been just released and they might not have an arrangement with costco yet. On Monday, I check my email and he had already had a follow up email with the formalities but it was a nice touch. I sent him a configuration and in like 10 minutes he had a quote and added the "Costco" discount (500 off). He very patiently answered all my follow up emails and when i said i would like some time and will get back to him, he did not pressure me and told me to get back when i was ready. During that time, more than a week , he did not email me back. I went to another dealer in Annapolis but they would not budge from the sticker price and were not as friendly. Any way a week later on Saturday I made an appointment and met Vinnie again. I had mentioned my budget and he suggested me stuff that I could take off and get equivalent ones and not bust my budget. Then he sat down and looked for a car that matched what i had spec-ed out and we found that we had to order one that would take 8 weeks. He then suggested if i get a different color I might be able to get one sooner. So more searching and after 30 minutes i had found my Mini countryman. Really good friendly service. I would strongly recommend it. More

Worst experience ever!!! Made all the bad stereotypes about car salesmen true. Had to wait more than a month for cables and other options that should have been included in the car. Overcharged me and ref about car salesmen true. Had to wait more than a month for cables and other options that should have been included in the car. Overcharged me and refused to give me a full credits. The sales person never returned my phone calls or emails. Should have just stayed on with the Sterling dealership. More