Passport Mini of Alexandria

I would like to begin with I love my “NEW Mini Countryman” and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the d Countryman” and am so glad I purchased from Passport of Alexandria. I went to Passport specifically because of the reviews I read online about the dealership; service department and Sales Staff. I cannot say enough wonderful things about the dealership, Sales and finance staff. Everyone was great from the beginning to the end purchase. When my fiancé and I stopped in we told Charles my sales associate that I was looking and just wanted to take a test drive, Instead of getting the put out salesman routine (don’t bother me unless you are buying) that I've received from other dealerships over the years, Charles was great he walked me through the large selection of Mini’s until I found the one I liked, he grabbed a set of keys for me and got into the back seat. And while on the no pressure just have fun test drive he was explaining all the great features the Mini has to offer the driver. I knew when we pulled back into the lot I was going home to get my car to trade in; we told Charles we would be right back. When we arrived back to the dealership Charles and the staff were wonderful made us feel like great friends. Even though everyone was crazy busy (this being Saturday afternoon) everyone said hello and nobody forgot about us. I have to say the main thing that I don't like about buying a new car is going through the finance part. “BUT” let me say that Annie is the” BEST” finance person that I have ever made a large purchase with. She was very patient and did the best that she could to make sure that I got a great loan and was taken care of. She explained everything in detail to make sure I understood and not one time did I feel pressured that I had to agree to something that I didn’t' want or anything I did not need. I don’t usually feel comfortable or at home among friends during this process but that is exactly how Annie makes you feel. All I can say is if you’re looking for a fun new MINI, go to Passport of Alexandria and work with Charles and Annie. Sincerely, Christina proud new owner of Oxford green mini country man….. Lets motor? More

Just purchased a 2012 Countryman from Brian at Passport Mini and it was a great experience! This was my first new car purchase and first time dealing with a dealer. I scheduled an appointment at 7pm on a F Mini and it was a great experience! This was my first new car purchase and first time dealing with a dealer. I scheduled an appointment at 7pm on a Friday and Brian was waiting for me when I got there. Once we had agreed to terms, we were handed over to Andy. It was around 810pm and Andy had the paperwork processed and out the door in about 7 minutes. He even found me a better interest rate than was originally discussed! Very, very pleased with my new Mini and would recommend Passport Mini to anyone looking to buy one. More

I arrived at Passport Mini of Alexandria from Hampton VA late in the evening on Monday, to late to complete the necessary paperwork. I had located a limited Mini Hampton Edition online and wanted it for my late in the evening on Monday, to late to complete the necessary paperwork. I had located a limited Mini Hampton Edition online and wanted it for my wife for Mother's day. I was unsure if I could re-arrange my work week to accomodate to return trip to Alexandria. Kyle Goodwin offered and shipped my new Mini to my home as not to have my wife and I make the trip back to the dealership. His offer was after we agreed on the deal. My Mini was delivered as scheduled to my front door just in time for Mother's Day. Customer service at the highest level; thanks Kyle. More

Found mini online exactly as one I had on my "bucket"list--worked w/Richard over the phone--he was fantastic--he had all the paperwork ready for me to sign--I got a flight from Atlanta the next "bucket"list--worked w/Richard over the phone--he was fantastic--he had all the paperwork ready for me to sign--I got a flight from Atlanta the next day-flew into Ronald Reagan Airport-Richard picked me up at the airport and gave me a brief tour of D.C.area--onto dealership--eveything went very smooth--Richard explained the Mini down the the very last detail(this was my first)I got the car of my dreams and the dealer to boot--what a win/win situation for me.I drove the car back to my hometown near Atlanta-I got 36.9MPG--awesome--Almost forgot to mention Annie in finance-what an awesome woman--had my paperwork all ready-a few signatures and I was gone---thanks again Richard/Annie-for a super experience at your dealership. More

Andy Fortney was easy to work with, polite, timely and helpful. Both in telephone conversations and in person, he provided honest information and did everything he could to make the transaction pleasant. helpful. Both in telephone conversations and in person, he provided honest information and did everything he could to make the transaction pleasant. More

I started out looking at a Volkswagen gti that they had already had on their lot. I ended up calling too late and they sold the car. Brian went out of his way and found another volkwagen gti for me in the already had on their lot. I ended up calling too late and they sold the car. Brian went out of his way and found another volkwagen gti for me in the same condition as the one they previously had. There was a lot of struggles in me being able to get the finances and everything for the car and he was patient and helped me find a way to do it. The car looked great it seemed brand new. I have had the car for a few months now and I absolutely love it. The customer service overall was fantastic. Not most dealerships you can trust but they really do care about finding you a good car that you are going to like and enjoy. I had a great experience overall and I would definitely go back to them if I'm looking to ever get a car in the future. I recommend them to anyone who is looking to purchase a new or used car. More

I was able to estbalish an excellent rapport with Jeff, Ahmed and Andy ... during my visit and ultimate purchase of a used MB-ML-350. Each of these individuals demostrated their professional acumen, and t Ahmed and Andy ... during my visit and ultimate purchase of a used MB-ML-350. Each of these individuals demostrated their professional acumen, and their "expert" knowledge of the product they are responsible for selling. Each also had an unflagging dedication and willingness to solve any and all concerns arising during the negotiation process and the ultimate delivery of the said vehicle. I salute Jeff, Ahmed and Andy --- for the excellent customer service they provided to me each step of the purchase process and delivery of the vehicle, accordingly --- for that I thank them all so very much!! Regards, Max More

Purchased a 2009 Mini Cooper S. In less than a year - rear tire goes flat - discovered a bubble. Rims were damaged when I purchased vehicle - they buffed out - but should have known would lead to future rear tire goes flat - discovered a bubble. Rims were damaged when I purchased vehicle - they buffed out - but should have known would lead to future problems. Found out the hood of the car had been repainted (non manufacturer) if Mini of Alexandria is as good as they say they are with inspections - they would have seen this - which I fully believe they did and choose not to say a word to me - since it had a clean car fax report...legally they probably did not feel they had to be honest and disclose. Extremely disappointed...do not trust them. I traded in my perfect 2008 Acura TL with no scratch or mechanical issues. I will take this to the regional level and hold them accountable. More

We just had the best experience with Brian at Passport Mini! We live in Richmond, VA and began communication roughly 24 hours ago and ended up driving 2 hours to Alexandria this morning and buying our fir Mini! We live in Richmond, VA and began communication roughly 24 hours ago and ended up driving 2 hours to Alexandria this morning and buying our first Mini! We have been eyeing the Clubman now for a few months, and we finally found the right one, and definitely found it at the right location, and most of all, found it through the right guy. Communication was spot on, the availabilty of everyone in the dealership was phenomenal, and nothing was hidden or suprising. Andy, the man behind the printer and long documents (read financing), despite the fact he was suffering from severe sinuses, hung out for the extra time to take care of us before having to take off. That extra effort, the willingness, the friendliness, the overall feeling of comfort, makes this a dealership that we will continue to stay in contact with and do business with. If you are buying a Mini, make sure you find Brian at Passport Mini!! -Melissa and James - you all need a 7th radio dial to allow us to select "above and beyond!" More

This review is for service. Alexandria Mini is very quick to call you back and schedule service, in contrast to Sterling Mini. We drive to Alexandria though Sterling is much closer to us, because the quick to call you back and schedule service, in contrast to Sterling Mini. We drive to Alexandria though Sterling is much closer to us, because the service in Sterling is terrible. More