Parkwood Automall

Misleading and dishonest! ! the price listed is NOT the sale price, they wait till ready to sign and tacked on 12% ($4k!) to the advertised sale price of the vehicle. stating ! the price listed is NOT the sale price, they wait till ready to sign and tacked on 12% ($4k!) to the advertised sale price of the vehicle. stating the advertised sale price is their cost! Total BS! I been in the auto sales/repair business for 25 years, never have I seen business dealings like this. the finance manager thinks he owns the joint, wouldn’t let me talk till he finished his lines of BS! Totally took advantage of my son buying his first car, if was up to me I would of walked out. To boot they said they would fill the tank guess less than 1/2 tank is full to them. Worst Stealership experience ever! You’ve been warned. More

Extremely poor customer service. Was no help over the phone, even stated they only prefer to help customers in person Was no help over the phone, even stated they only prefer to help customers in person More

SHOP ELSEWHERE. This is a low quality excuse for a dealership. The general manager, "Eddie," treated my parents and myself in a very unprofessional manner. Our or This is a low quality excuse for a dealership. The general manager, "Eddie," treated my parents and myself in a very unprofessional manner. Our original car we had purchased was a 2017 Hyundai Elantra, which turned out to be a lemon. Within 30 miles of driving away, the check engine light had come on, along with low tire pressure sensor. Parkwood Auto Mall was notified, and it turned into a back and forth issue where nothing was resolved. No loaner was given out or anything. Since we kept insisting, they sent the car to an actual Hyundai dealership, where we were advised it needed a new engine. Eddie at Parkwood then said, "let me see what kinda car I can get you into." One of his best sayings to me started getting old: "Hold on. I'm trying to do 5 things at once. I'm very busy." The next and only vehicle he presented me with was a 2016 Mazda3. He promised they would install Apple CarPlay to my radio which never happened, plus a few days into getting this car, the tire pressure light came on. I checked all tires, and they were all okay. Must be a tire pressure sensor issue on THIS vehicle as well. Parkwood Auto Mall and the G.M. Eddie then decided to blame me for an issue with the bank where the bank refused to fund the loan, instead of working with us on making it right. I also kept getting phone calls from the Hyundai dealership stating that Parkwood had not picked up the first vehicle from their lot yet. I had spoken with Eddie on multiple occasions advising him, and have texts proving he acknowledged me, stating that it would get done. It never did until the very last day when I also returned the Mazda after purchasing a 2019 Hyundai Kona from a way better and more reputable dealership. Now, we are still having issues because Parkwood Auto Mall has NOT sent whatever they need to the bank, and we are getting bills for two vehicles that we do not own, causing my mom to be beyond stressed. Please save yourself the trouble and pains, and shop elsewhere . I will be posting reviews everywhere possible until they rectify these issues that THEY caused and refuse to fix. Oh, and hope you mail me my ezpass from the first vehicle. Thanks. Don't get me started on this topic. More

Very rude on the phone and did not give the time of day for information or help over the phone. Said they only put customers first in person. for information or help over the phone. Said they only put customers first in person. More

After carefully reviewing my situation with parkwood and what was done now i understand why my deal was done the way it was i give parkwood thumbs up Coming from Eric Williams what was done now i understand why my deal was done the way it was i give parkwood thumbs up Coming from Eric Williams More

These people are sneaky lying crooks. They say they are under new management but don't buy it. They've gotten reviews so horrible Satan looks like a choir boy. Ex convicts, criminals who They say they are under new management but don't buy it. They've gotten reviews so horrible Satan looks like a choir boy. Ex convicts, criminals who will l8e t9 your Dave whole they sell you a car with issues, or fraudulently run your credit the lost goes on. Find another dealership. Or you might regret it. More

Fraudulently ran my credit and when confronted said "sorry it was an accident". stay away!!!!!! "sorry it was an accident". stay away!!!!!! More

I was looking for manual transmission for my son to learn to drive a standard. Found a car but they hadn't added pictures yet. I said I'd come today if I could see pics. Jackie sent pics. It' looked clea to drive a standard. Found a car but they hadn't added pictures yet. I said I'd come today if I could see pics. Jackie sent pics. It' looked clean. So, we drove an hour there. When we got there to lot was so full there was nowhere to park. I had to park across the street. The car wasn't anything like the description or pictures. It wasn't cleaned, the pictures showed a nice silver car but in fact, it was trash. It had a faded, peeling silver wrap over blue paint. AND to top it off it was an automatic. NEVER again. More

Tony was my fav…… But Rick is the best …. . Even on his off days he was helping find the perfect car …… If you are looking for a car go to parkwood auto mall ….. you won’t regret it !!!!! . Even on his off days he was helping find the perfect car …… If you are looking for a car go to parkwood auto mall ….. you won’t regret it !!!!! More