Parkway Toyota

Thinking that if I brought my car to a dealer/service close to my home would be a better option, I chose Parkway Toyota because of location. I should have researched more, my fault. While the staff was close to my home would be a better option, I chose Parkway Toyota because of location. I should have researched more, my fault. While the staff was courteous, I explained my problem, and was told that they needed to investigate my problem on their own. They could not answer my questions regarding my VSA and said I would be liable for 150 dollar diagnostic fee, if my VSA covered the issue the fee would be waived. My first call from the was over 3 hours later than my scheduled appt. time, they said I needed a new battery so they could run the diagnostic, a 190 dollar additional charge. I said the battery was fine, my readings on the battery were fine, If they could not run the diagnostic without it I would pick it up, They charged me for the diagnostic regardless. Fast Forward a few hours later, their service dept. reaches out and wants to know my perception. I tell them I'm incredibly unsatisfied and request a refund for the amount I was charged. The woman says her service manager would be in contact, next day a woman says the service manager is to busy to deal with but has denied my refund request. My recommendation, check dealerrater.com and yelp and find out the ratings that way before making an appointment here, Make your own judgement, regardless, I will not use their service dept. ever again. Side Note: I spoke with Toyota directly and found out my issue was covered under my VSA and it just seems that Parkway Toyota was looking to make money off me by finding other things wrong. More

Excellent service in sales department. Kevin Lee is an Excellent service in sales department. Kevin Lee is an honest and courteous salesman and the manager was very helpful when Toyota Financial took a l Excellent service in sales department. Kevin Lee is an honest and courteous salesman and the manager was very helpful when Toyota Financial took a long time to process. More

My husband and I said what we wanted as far as options, what we wanted to spend and colors we liked...i like to negotiate and did so.... while my husband sat back and laughed, as usual...we wound up with what we wanted to spend and colors we liked...i like to negotiate and did so.... while my husband sat back and laughed, as usual...we wound up with a Beautiful charcoal gray CH-R, which we totally Love! Price was good, and Kevin was great, as was Bob! This was our 2nd vehicle with Toyota, both from Parkway . We had a Corolla ...we will be back! Our daughter leased a Prius from them about 10 years ago and was happy. Service was great on the Corolla also. We recommend Parkway. More

Pleasant experience with Parkway Toyota. Kevin Lee really took care of us. He is a great salesman, friendly, knowledgeable, and patient. I liked that he was not pushy at all and seemed like he genuinely want took care of us. He is a great salesman, friendly, knowledgeable, and patient. I liked that he was not pushy at all and seemed like he genuinely wanted me to be happy with my final choice. I would definitely recommend him to anyone. Jason Lee, the General Sales Manager, was very helpful, pleasant and professional. He was easy to work with and provide detailed information when needed. Went above and beyond to make sure I was pleased. I have been to other dealerships in the past for service and sales, but nobody compares to Parkway Toyota. I highly recommend this dealership. More

The sales rep was so friendly and helpful and worked with me on the car/price I wanted and I overall had a great experience, which has been better than the past dealership I went to when looking to trade in me on the car/price I wanted and I overall had a great experience, which has been better than the past dealership I went to when looking to trade in my lease More

"Very Satisfied Repeat Customer"This is the 4th car I've "Very Satisfied Repeat Customer" This is the 4th car I've bought from Parkway Toyota from Kevin Lee. He is a great salesman--friendly, knowledgeable, "Very Satisfied Repeat Customer" This is the 4th car I've bought from Parkway Toyota from Kevin Lee. He is a great salesman--friendly, knowledgeable, never pushy and always recommends the right car for your needs. He doesn't push the most expensive car or trim style like typical sales people. Beyond his friendly attitude, he, along with Sales Manager Bob Winograd, Finance Manager Jenny Carillo make the whole process so easy and stress free. No high pressure sales tactics EVER and a worry free experience always. I highly recommend them and continue to recommend to all my friends and family. More