Parkway Dodge Chrysler Jeep

Didn't meet Body Shop repair timelines TWICE I cannot tell you how angry I am that my car which was supposed to be ready on Friday 10/7 wasn't. Then I was promised it today, 10\10 and I had to c I cannot tell you how angry I am that my car which was supposed to be ready on Friday 10/7 wasn't. Then I was promised it today, 10\10 and I had to call multiple times to just get a call back to tell me that it won't be ready today. The reason... a part is not in. The first question I asked at the point of drop off per the insurance company recommendation is "are all the parts here" and the answer on Monday the 3rd was yes. Now I find out that it's delayed until, MAYBE tomorrow because they didn't have a good part. Their lack of service, lack of communication and failure to tell the truth is not the kind of dealership I will recommend to anyone in the future. You cannot trust what they tell you at the counter when you go for quotes or check in. More

Can't help you like they say then can Disappointed! Kept me for an hour for nothing. Couldn't help me with anything like the advertising saids that they can. Just gave me the run around. Disappointed! Kept me for an hour for nothing. Couldn't help me with anything like the advertising saids that they can. Just gave me the run around. More

Poor Customer Service - Buyer Beware! Went to Parkway and asked for a lightweight vehicle to tow behind my motorhome. Salesman Moses had me lease a Compass, which I found out later cannot Went to Parkway and asked for a lightweight vehicle to tow behind my motorhome. Salesman Moses had me lease a Compass, which I found out later cannot be towed in any manner. Parkway is not willing to work with me at all to resolve the matter. Suggested I pay to ship the Compass to whatever destination I travel with my motorhome for the next 3 years! Complaining to corporate headquarters did no good, as Parkway is profitable. We will see what the Attorney General has to say about that. More

GREAT EXPERIENCE Apollo and team were so great at helping me! right when i walked in i was greeted by his assistant who was very kind and assured me that they would ge Apollo and team were so great at helping me! right when i walked in i was greeted by his assistant who was very kind and assured me that they would get me what i wanted! very friendly and knowledgeable. thank you so much. More

Uncomplicated Could not have asked for a better salesman. Moses Dzikunu was friendly and courteous at all times. Would highly recommend him. He knew his product Could not have asked for a better salesman. Moses Dzikunu was friendly and courteous at all times. Would highly recommend him. He knew his product and we were just looking but decided to buy because of his attentiveness. More

Recall and orher new car issues Josh was excellent!!!! Kudos to Parkway for such a nice guy and very knowledgable person. He kept his promise getting all the things fixed. He is a ke Josh was excellent!!!! Kudos to Parkway for such a nice guy and very knowledgable person. He kept his promise getting all the things fixed. He is a keeper. More

Great Sales staff! Dealership was very busy because of Auto Show deals, but we still received great service from Joe Giacona and Danny. Had to replace my 1999 Grand Cher Dealership was very busy because of Auto Show deals, but we still received great service from Joe Giacona and Danny. Had to replace my 1999 Grand Cherokee that was totalled. Walked us through pro's and con's of leasing vs buying and made us feel confident in our choice to lease. Very personable and would definetly recommend them to anyone looking to buy or lease. 2016 Jeep Cherokee Limited was just what I was looking for. First visit on Thursday and picked it up on that Saturday. More

Incompetent Had a recall on 2004 Ram 2500 for tie rod end shearing. Took in to dealer, they hadn't heard of a corporate safety recall of which i received notice i Had a recall on 2004 Ram 2500 for tie rod end shearing. Took in to dealer, they hadn't heard of a corporate safety recall of which i received notice in the mail. They returned my truck a day later with "no evidence of shear". When it did shear. They would not sell just tie rod end. I had to buy a $350 tie rod assembly to repair it. Never will I return for anything to this dealer. More

Best service ever!!!! My family and I have been purchasing cars from Parkway for years!! They have improved tremendously since they moved from Mt. Clemens!! My salesman Rus My family and I have been purchasing cars from Parkway for years!! They have improved tremendously since they moved from Mt. Clemens!! My salesman Russ Licavola and Manager Sal are by far the Best people to ever deal with!! So impressed!! More

Horrendous service,, would not recommend!!! Went into service for a oil change and to see about my driver side fog light working intermittently, and the person writing up the order say he would Went into service for a oil change and to see about my driver side fog light working intermittently, and the person writing up the order say he would see if is something that's electrical, if so my car would have to come back for full service ,, I said ok.. After about a hour so,, my car is ready I get to cashier and found out my fog light has been replaced , without being asked if that's what I wanted.. Then get to my car driver side fog light still doesn't work.. To make the story short they wouldn't reimbursement , and paid $45 dollars for nothing!!!! Save yourself the Trouble go elsewhere.... More