Parkway Chevrolet

Salesmen are very nice and courtesy. The dealership does NOT negotiate on internet pricing or offer incentives like all other dealerships in the Houston area. Their service department did not even know how NOT negotiate on internet pricing or offer incentives like all other dealerships in the Houston area. Their service department did not even know how to properly work on a Chevy Equinox. Had better service on oil changes from Wal-Mart of all places. At least they knew how to reset the oil change light gauge. It took 5 technicians and the computer analyzer guy working on the vehicle and finally the woman who took the service order looked it up in the owners manual on how to reset it. We then purchased a used vehicle purchased a used vehicle, and they tried raising the price on the deal by 400 dollars over what was quoted on the internet. Once they changed that and we finalized the deal they hand us a set of keys with only one that would work inside the ignition without busting all the plastic. We knew we were purchasing used as is, but we never saw second set of keys until after everything was signed and done. $200 dollars to replace and they would not accept it as their fault said be glad we have on set of keys that worked. I understand dents scratches, pieces missing out of the car...earphones needed to be totally replaced due to crumbling apart. However, you would think a major component like a key getting broke off in the ignition would be something worth working with us on, but we were rudely told We have no money to help you, and again...Be GLAD you have one that works! To me this dealership has nice friendly sales people but once you get past that you get into Inexperienced Service Technicians and Unsociable rude finance department. It seemed to me like if your not made of money....do not even BOTHER going there! Not the dealership for you. More

Kevin, Howard & Dan took great care of us. I would highly recommend Parkway Chevrolet to anyone. This is how car buying should be!! Make sure you ask for Kevin or Howard! highly recommend Parkway Chevrolet to anyone. This is how car buying should be!! Make sure you ask for Kevin or Howard! More

My wife and I just bought a vehicle this past weekend from Jose. Parkway Chevrolet was our third stop and our last. The experience there was amazing from beginning to end. I will be buying another vehicl from Jose. Parkway Chevrolet was our third stop and our last. The experience there was amazing from beginning to end. I will be buying another vehicle in a few months and I will be back to see Jose Barrientes. More

My wife and I bought a Chevy from the dealer got a great price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying price. After two days of owning the vehicle we had to take it in for service work. Parkway will make apointments but will not keep them. When buying the car we had a 630pm appointment to sign paper work it was after 800pm before we made it to a office. We had a 2pm appointment to drive with the service tech. My wife drove off the lot at 228pm after the service tech left her waiting. At one point we had to keep two of the service works from have a argument about a rental car for use. If you value your time go some were else. We got a great deal on the car but was not worth the headache. We returned the car and are out looking again. Best move we could make. Sales people are great every thing after that point was very bad. More

Gave me a price to change alternator. Then when they called to tell me vehicle was ready gave me a price $100 higher. When I confronted service manager and general manager about problem. They would not called to tell me vehicle was ready gave me a price $100 higher. When I confronted service manager and general manager about problem. They would not resolve. I told them I was only going to pay price quoted. They would not honor the price and then threatened me with storage fees if I did not pay in full More

I bought a car here. Day 1, the wiper sprinklers never worked until now. A month later the power steering stopped working. The worst is... No matter how you ask them to repair the problem or exchange the worked until now. A month later the power steering stopped working. The worst is... No matter how you ask them to repair the problem or exchange the car with another one, they wont. They want you to trade it in and starrt over like buying a new one with tremendous increase in a monthly payment. I am extremely disappointed in this branch. For about 6 months I tried to allow them to fix the problem. They simply wont. I felt tricked. My family's SAFETY is jeopardised each time I put them in this car. Worst is, I have to keep paying for it for 6 more years. More

My experience at Parkway Chevrolet was short and sweet. We purchased a new car from Johnny Saldana. It was nice to have a spanish speaking sales person to help us. We will definitely come back to Parkway C We purchased a new car from Johnny Saldana. It was nice to have a spanish speaking sales person to help us. We will definitely come back to Parkway Chevrolet for future purchases. More

I bought a Malibu from Spencer and I am loving it!! The experience there is wonderful!! Parkway Chevrolet does what other dealerships don't and that is look at you like a person not just another customer. experience there is wonderful!! Parkway Chevrolet does what other dealerships don't and that is look at you like a person not just another customer. They have earned my business. I highly recommend this dealership to anyone looking for a great deal! More

My wife and I were looking to trade in a smaller vehicle for a larger vehicle because of children births. Knowing exactly what we were looking for, I contacted just about every dealership in Houston (not ki for a larger vehicle because of children births. Knowing exactly what we were looking for, I contacted just about every dealership in Houston (not kidding) to explain the situation we had and the vehicle we wanted. Parkway was one of two dealerships that actually took my phone call serious. They took my information and called me back within 1 hour of the initial call. We discussed the specifics then I made the trip down to the dealership. Every single thing that was told to me on the phone was there waiting for me when I arrived. I spent approximately 1 hour on the lot and the deal was made. To top it off, I had to depart the dealership to attend to other matters and asked if the vehicle and paperwork could be ready for me to come by the next morning and finalize the details, and guess what, I got there at 0900 the next morning and all I had to do was inspect the vehicle, walk in and sign paperwork. Everything was there waiting on me! I can't explain how important and happy that made me feel about doing business with these folks. This dealership and its people will do what it takes to make your day and experience special! I will certainly be doing business with them in the future. Thanks. Ryan K More

I was interested in a used vehicle I had seen on the internet. When I chatted online with a used car sales rep I was told the price listed was the best price they could offer me. Days later, I checked t internet. When I chatted online with a used car sales rep I was told the price listed was the best price they could offer me. Days later, I checked the same car again and it was listed 500 dollars less. So I again inquired, but this time I called directly to the dealership. I requested to speak to the person I had chatted with (Brent) however I wasn't able to get a hold of him. So I asked for someone in the used car sales dept and was passed over to a rep named Gabriel Cortez. I told him I wanted a purchase quote faxed to me because I had my own financing and lived another city. He said he would call me back in an hour...but never did. Several hours later, I called again and spoke to Gabriel Cortez who seemed surprised no one had called me back with the information. About 10 minutes later, a lady by the name of Kim Holick (who claimed to be a sales floor manager) called me. This lady was extremely rude and unprofessional. She completed ignored what I wanted and instead tried to push me into giving them a down payment, my SSN and personal information and insisted I get financing with them. Since I live out of town, I told her I didn't want to commit to anything until I saw the car and for the moment I only wanted for her to fax me a purchase quote. During my phone with her I received another call from a Mr. Spruell. I told him I had already been dealing with Kim Holick and he said he was going to check on her deal for me. Shortly after, she called me again very upset and told me the deal was off and didn't want my business anymore. I was in complete disbelief. I told her the reason I had been talking to so many people was because no one ever got back to me with the car information. This lady was completely out of line, aggressive and not to mention very very very RUDE! She went as far as telling me I could write whatever reviews I wanted but I just better not set foot into her dealership. I'm taking my business somewhere else. Would not recommend or buy from this dealership. HORRIBLE CUSTOMER SERVICE! More