Parks Toyota of DeLand

Service dept The service dept has been exceptional in meeting my needs for my 2017 tundra. Denise Fuller, my service advisor, has been top shelve for taking care o The service dept has been exceptional in meeting my needs for my 2017 tundra. Denise Fuller, my service advisor, has been top shelve for taking care of the service of my vehicle, including the installation of TRD dual exhaust and TRD cold air intake. The installation, performed by Eric, was professionally installed with no problems. My first maintenance was taken care of with timely results. I would recommend Parks Toyota for service to anyone. They also serviced my wife's Lexus RX 350 with positive results. More

New Toyota Sienna Bought my first Toyota along with it being my first minivan, The Sienna. The whole family loves it. Thanks for the great experience and the new car Br Bought my first Toyota along with it being my first minivan, The Sienna. The whole family loves it. Thanks for the great experience and the new car Bruce Hrabia! More

Parks Toyota DeLand I have purchased three cars from this dealership. Each time I have been helped by Candice. She was very helpful and was not the typical "car salesma I have purchased three cars from this dealership. Each time I have been helped by Candice. She was very helpful and was not the typical "car salesman". I was thankful to find a female salesperson at the dealership. More

Excellent from Derek in deland Our service with Darek in deland was great , nice guy , no run around, I will tell people to go to him if they are buying a Toyota. Overall experience Our service with Darek in deland was great , nice guy , no run around, I will tell people to go to him if they are buying a Toyota. Overall experience with all the staff was excellent, More

Best new car buying experience Candice, Sales, Tom, Sales Manager, and Todd, Finance, were all fantastic to work with. No high pressure techniques. Very responsive as most of our d Candice, Sales, Tom, Sales Manager, and Todd, Finance, were all fantastic to work with. No high pressure techniques. Very responsive as most of our deal was handled via email and phone. I travelled from S Orlando to Deland and this dealership will be the only Toyota dealership for my family's needs in the future. Thank you! More

Service Center is Horrible I had the absolute worst experience today in the service department. So I called yesterday the actual dealership not a 800 number, I spoke with a you I had the absolute worst experience today in the service department. So I called yesterday the actual dealership not a 800 number, I spoke with a young lady that apparently is not professional enough to comprehend last names as mine was input as Trees and I never received my confirmation email and was told when I arrived that I did not have an appointment and was left sitting in my car for over 10 minutes while the boy went and finally figured out to ask me for my first name and realized the clerical error. Then I get this very extremely rude, lazy, nasty attitude, self absorbed, unprofessional, uneducated pathetic excuse of a service advisor named Roberto, who told me I did not have a warranty for service which I clarified yesterday when I made the appointment that it would be transferable from the wonderful dealership David Maus Toyota where I previously purchased the vehicle, so anyways this guy tells me how much it will cost me, mind you I have paid extra in my loan for these services, I advise him no that's not how it works again so he sends me to the lounge while he so called works on it, only to come back 20 minutes later and tell me he was at a stand still and basically could not do anything for me because David Maus was not answering their phone and I would have to do his job and call them myself, which I did and amazingly the phone that they would not answer they picked up on the first ring, so I ask for the information, I go back to his counter proceed to give him the information that he would need for a 25 second call which was the phone number to warranty company, the VIN #, the mileage and the ROR #, and it would be an automated call and he would get a approval #, well just as rude as he was the first time he became even ruder this time and cut me off telling me that all he needed was the phone number he had the rest, needless to say he wasn't prepared and was lazy bypassed the automated system to talk to a person did not have the ROR # when asked because he had not created it yet so the call took 5 mins instead of 25 seconds, then he sends my car back for the oil change, tire rotation and car wash 45 minutes after my appointment, so after it was there one of the actual mechanics brought my keys too him and pulled my car up, I saw it sitting in the service bay and my keys on his counter because I know the lanyard on my keys then watched him go to the bathroom talk to the girls do some stuff on the computer, and eventually about 20 minutes later he finally walked over to me and sat down to go over their recommendations which I previously told him not to bother since he had already taken up so much of my time. SO THIS IS WHERE IT GETS WORSE,A he says here you go nice a freshly washed have a good day. Ok what David Maus walks you out and checks for satisfaction, he didn't do that, oh and not to mention he had me sign a paper about a ding on my door that he inspected without me present, so I walk out and about died, *I went over the St John's River bridge last night and bugs got out the front of my car, the mirrors and windshield. Now I never use Toyota's car wash unless I'm getting a service, so I almost died when I seen the car had not been washed as he said, I opened his door and asked him if he even looked at it he replied no so I told him to and clearly it had not been washed, his response was oh I guess they forgot, do you want me to see if someone is still working, uuummm no I have at this point been here for 2 hours and 19 minutes for a hour service and you just lied to me so how do I rrally know the service got completed. So by this point I was beyond pissed I said I will just take it and get it down by professionals like I usually do since there are none here. I started to leave and stopped on the sales side approached a sales man, explained the situation, he offered me a car wash, uuummm hello it was not about the car wash now I'm not sure if you even really changed my oil and did the tire rotation or not. So he goes to get the service manager of course she is busy with a customer and can't come speak with me so I would have to wait more than the 2 and a half hours I have now been at thw storw, so he took my name and phone number, well needless to say I have not receives that phone call. I WILL NEVER GO BACK TO THIS TO DEALERSHIP. I may only live 5 miles away but the extra 39 miles will be well worth real service. More

Positive experience I found that Derrick was very accommodating and helpful. He is as thorough and very good with follow up. I was not excited about changing vehicles but I found that Derrick was very accommodating and helpful. He is as thorough and very good with follow up. I was not excited about changing vehicles but he made it a positive experience. More

Toyota 4Runner Derek Jenkins 200% excellent. We went to Ford and did not like their care. Derek was kind and attentive. Explained all options and we purchased the v Derek Jenkins 200% excellent. We went to Ford and did not like their care. Derek was kind and attentive. Explained all options and we purchased the vehicle we always wanted. More

Bruce Hrabia This was by far the best experience I have ever had when purchasing a vehicle. Bruce was very personable and friendly but not pushy at all! I only hop This was by far the best experience I have ever had when purchasing a vehicle. Bruce was very personable and friendly but not pushy at all! I only hope that I have the occasion to refer others to Bruce so they can have the same experience that I had. He was very knowledgeable about the car and explained all the features thoroughly. Honestly, I was not at all planning to purchase a car that day but it happened because of Bruce's sincere nature in being helpful without being pushy!!! I love my Toyota Forerunner! Thank you Bruce! More

2017 Camry Excellent experience from beginning to end. Staff were friendly and low pressure to push a vehicle. They listened to what I wanted and offered options Excellent experience from beginning to end. Staff were friendly and low pressure to push a vehicle. They listened to what I wanted and offered options to match exactly what I was looking for. More