Parks Ford Lincoln of Gainesville - Service Center

Customer Service By far the best dealership service experience I have ever had. Richard Clay took care of all my needs in a timely and proficient manner. His customer By far the best dealership service experience I have ever had. Richard Clay took care of all my needs in a timely and proficient manner. His customer service is second to none. More

Experience Ford Service Department was excellent. The Service Manager was extraordinary, and shows more professionalism than any others that I have encountered i Ford Service Department was excellent. The Service Manager was extraordinary, and shows more professionalism than any others that I have encountered in a dealership. Thank you for the awesome experience! More

Horrible experience with the Service Dept. I could spend an hour writing my experience but to sum it up quickly - I would not recommend anyone having any kind of service performed here. They le I could spend an hour writing my experience but to sum it up quickly - I would not recommend anyone having any kind of service performed here. They let me leave in an unsafe vehicle and then had me drive it back to the dealership. Eric, Richard and John were very rude and customer service means nothing to them. More

Got me back on the road in less than an hour! I was traveling from south Florida to my home in Texas hauling 3 horses. I had had my truck serviced at Al Packer Ford in Wellington the previous wee I was traveling from south Florida to my home in Texas hauling 3 horses. I had had my truck serviced at Al Packer Ford in Wellington the previous week to address the exhaust fluid light and told them there was a recall on it. They said they filled it and all should be ok. However, driving up the turnpike the light kept coming on and then warned me that it would be empty and my speed couldn't be over 55 mph. I wasn't sure if it really was empty or if there was a computer malfunction. I called the closest dealership which was Parks Ford in Gainesville, Fl and the young woman, Jackie, I spoke to said come right on and that they could accommodate my big rig. Service manager Richard Clay helped me and I explained I was on the road and still had a long day ahead of me. He directed me to the truck service area, and a technician was there within minutes analyzing the problem. Fortunately, all that was needed was more exhaust fluid and there didn't seem to be a leak. Meanwhile one of the young men that worked there helped me water and give hay to the horses who enjoyed the short break from the road. I was back on the road within 30 minutes. Everyone I dealt with was courteous and friendly. Thanks so much! More

Out of state purchase While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I wa While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I was really lucky he did. He was very knowledgable of his product and gave me excellent service. He was very patient and thoroughly explained all my options. Everything he said he would do, he did and more. He made buying my new F-150 painless. Tom Sent from my iPad Tom Sent from my iPad More

Unhappy service experience Moved here from California with our Ford Flex. Information on dashboard was flashing...."Service Tire Mobility Kit". The Tire Mobility Kit is a unit Moved here from California with our Ford Flex. Information on dashboard was flashing...."Service Tire Mobility Kit". The Tire Mobility Kit is a unit that is an air pump and a special can of "flat fix" for a tire problem, as there is no spare in our Flex equipped with a trailer hitch. My wife stopped in to get the dashboard information info reset and have the Tire Service Mobility Kit Serviced. "Service" consists of replacing the canister of 'flat fix" that is part of the unit. They told her it would cost $325 to service the Tire Service Mobility Kit and an additional $90 to reset the dashboard information panel. So, they wanted to charge her $415 to replace a canister of flat fix and push a few reset buttons on the dashboard. I called the dealer I bought the car from in California and they told me how to reset the dashboard information. It took me less than 30 seconds to reset it. More

A man who cannot keep his words I had really bad experience with this dealership and especially their service manager Richard Clay. Earlier this dealership painted my hood and trunk I had really bad experience with this dealership and especially their service manager Richard Clay. Earlier this dealership painted my hood and trunk and during that service something happened to my bumpers as well. Richard promised to cover 50% of expenses of painting of the bumpers. I wanted to hear another opinion from another body shop and when I did that, Richard told me that he is not anymore willing to pay any of the expenses. He could not keep his word. This dealership lost my customership. I even asked a quote for 2015 Mustang last weekend from them, but after this incident, I will give my customership to someone else. I am not even sure anymore do I want to get another Ford, because I do not have reputable Ford service close by. More

Make Sure You Get What You Pay For! My experience with the service department started out ok. We had to have my mother's vehicle towed off the interstate on a Sunday night. Monday mornin My experience with the service department started out ok. We had to have my mother's vehicle towed off the interstate on a Sunday night. Monday morning Jessie, the service tech called to get the OK to do the $85 diagnostics. Unfortunately that is where the good ran out. Basically nothing happened for the next 2 days. We called to get an update on what would need to be done and either Jessie wasn't available or she didn't know anything. Finally we got word from her that they needed a special part (hose) that was an a manufacturer back order, but she could pay an extra $60 to have it overnighted from another dealer. Since we were paying daily for a rental car at this point, time was of the essence we agreed to have it overnighted. What happened from here is still a mystery. We were told by Jessie that the hose came in, was installed and the test was performed to indicate her transmission was shot and she needed a new one. This was not a surprise, we assumed so from the time all the fluid ran out all over the road. Their price to replace was over 4K. A few calls to a local transmission shop brought the price down to a little over 2K. My mother called to pay her current bill at Ford so that the transmission shop could come tow her car to their shop and do the transmission replacement work there. Nobody seemed to know what her actual bill was, it took someone named Gus, who was the only friendly, knowledgeable person we encountered over there, several minutes to get a balance straightened out. She paid $400 and all they did was diagnose that she needed a new 4K transmission. They didn't fix or repair anything. When the car go to the transmission shop I wanted to be sure that the special hose she had to pay extra for that was critical to the transmission was actually installed and she didn't have to pay for that a second time. It was not. This is where is gets really interesting. The mechanic at the transmission shop explained that yes the hose for her vehicle was on national back order and no it was not on her car, instead bulk fuel line had been left in its place. I was told that Richard Clay the service manager from Parks Ford actually went down to the transmission shop to verify for himself that the hose was not there. Richard told me at that time that the reason the hose she paid for wasn't installed is because he car had been modified with non-factory parts in the past and the hose from the manufacturer would not work. The mechanic at the transmission place said that was absolutely false and that he didn't find non-factory parts on the vehicle at all. Richard initiated what he called a "good-will" refund of $100 check to be sent in the mail to my mom. The gesture seemed nice until I asked for a copy of the invoice she paid at Ford and saw that nothing had been itemized except the $69.20 for the hose and $308 for labor. When I questioned Richard about where he came up with a $100 refund since the labor charges weren't specified on the invoice he finally sent me an e-mail trying to justify how they worked for all these hours on her car to diagnose a problem. I tried to explain that the $100 wasn't a good will anything, it was refunding her money for something they charged her for that they did not give her! I am sure they charged her more than $30 in labor to install this hose, but I wouldn't know because they apparently didn't have a detailed account of what they did. Bottom line is that I think she owes them for the diagnostics she agreed to. The rest of the $400 is bogus. The communication was terrible, the customer service was awful. I felt like they were being dishonest and rude to my 63 year old mother. More

My experience I went in for a oil change and left with a new car. So happy with the service. So happy with my car. Thank you. I went in for a oil change and left with a new car. So happy with the service. So happy with my car. Thank you. More