Parks Ford Lincoln of Gainesville - Service Center

Excellent Service Department! I had my 2003 Ford 150 worked on in the Service Department and I am so pleased with the knowledge and professionalism of the Technicians. They did ex I had my 2003 Ford 150 worked on in the Service Department and I am so pleased with the knowledge and professionalism of the Technicians. They did exactly what I asked them to do in a timely and efficient manner. I am very happy with the great Customer Service provided to me! I will definitely return if I need any more service on my vehicle. I highly recommend this dealership for all of your service needs and for any buying or selling experiences. Sincerely, B. J. Harris More

They Took my car for a joyride without my permission Took my mustang bullitt in for the airbag recall and got it back with 4.4 miles more than when I took it in. Service manager said they tested my brake Took my mustang bullitt in for the airbag recall and got it back with 4.4 miles more than when I took it in. Service manager said they tested my brakes. All reputable shops remove the wheels to check brakes, not take the car for a joyride. Thank you Richard Clay for your perfect corporate answer to the problem. After your explanation that it was necessary to drive my bullitt when you put in a new airbag for a recall I contacted ford dealers in alachua, Ocala,Starke, chief land, and crystal river to ask if that was their policy. All service persons said NO. Two of the service managers said what I know is correct- it was driven because it is a bullitt. I will spread the word of your practices every chance I get More

Out Standing service I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find brake issue and a few other issues that I had with a 2009 F-150. Always let me know what was going on with the truck and what was required. More

Very helpful! My daughter needed to get 2 sets of keys made for her Mustang. The car had to be towed. Mia helped me with getting it towed. The next day Richard Cla My daughter needed to get 2 sets of keys made for her Mustang. The car had to be towed. Mia helped me with getting it towed. The next day Richard Clay helped me get 2 sets of keys made for the car. I appreciate their help. More

Inadequate service I have a 2015 Ford Transit that just had it's third oil change. The service technicians don't have a clue to re-set the computer after oil changes and I have a 2015 Ford Transit that just had it's third oil change. The service technicians don't have a clue to re-set the computer after oil changes and tire rotations. For the third time, after leaving the dealership, the change oil light and low tire pressure lights have come on. The Service Manager needs to re-train his technicians More

Service Poor The service department installed a part with a guarantee. When it broke within the period of guarantee, they took an extremely long time (3 or 4 week The service department installed a part with a guarantee. When it broke within the period of guarantee, they took an extremely long time (3 or 4 weeks) to replace it. It became a very difficult process. Phone calls were not returned. Promises broken. It did get replaced, but I can not recommend the service department to anyone. More

Really good experience My wife and I have bought several cars and trucks from Parks Ford/Lincoln over the years..We have always been very happy with the sale and the servi My wife and I have bought several cars and trucks from Parks Ford/Lincoln over the years..We have always been very happy with the sale and the service after the sale..John Lanza has always been friendly and caring person from our beginning experience., and he still is the same, as we come for service on our vehicles..Jackie Fralic has lots of experience in arrangeing financing and is a highly efficient professional, We will always purchase our vehicles only from them.. Thanks Parks Ford/Lincoln. . More

calls don't get returned Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even a text giving me an update on the status of my car that was in for servicing. No calls were returned. I have been to many other Ford dealerships and have never had this experience. Does anyone at this dealer know how to return calls? More