Parks Ford Lincoln of Gainesville - Service Center

Brand new Genesis Coupe taken in for first oil change. Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibilit Car was "courtesy washed". Car was scratched all over in circular and linear streaks. Parts and Service "manager" Roy Hammond refused responsibility and sent me away after yelling in my face in front of other customers. This is the second time Roy has yelled at me in front of customers. Attempted to get issue resolved with General "manager" John Lanza and was told that my business was not wanted due to me having continuous problems there. I previously had a vehicle that was never able to be fixed by them. It was a Tiburon that had steering issues. The issues were acknowledged for over 2 years by their in-house Hyundai warranty tech and attempts were made unsuccessfully at handling them. The service technicians and service personnel staff (Bill Stouffer and Eric Duke) did a fine job of providing customer service and were always friendly and courteous to me and the issue is NOT with them. I have been extremely inconvenienced because of the "management" at this dealership. The way they "handled" this issue was completely unacceptable. I now have to travel out of town to get my car serviced. If you must do business with this dealership I would suggest staying as far away from Roy Hammond as possible for a better experience. I would also suggest that customers be careful not to bring up a problem they experience when going to this dealership. You may just be screamed at in front of other customers and told to leave and never come back after they have done irreversible damage to your car. I was interested to find out from other people that they have had similar problems with Roy. The ironic thing about how I found this site: The Gville auto facebook page - they have a quote from Henry Ford posted and reviews that link here - "It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages -Henry Ford- We at Ford Lincoln Mercury Hyundai of Gainesville thank you for your business and your loyalty." I was a customer there for 4 years and it seems that the ideology of Henry Ford has been overlooked. More

This was a repeat problem. Handled very well and with This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good workin This was a repeat problem. Handled very well and with professionalism. Bill Stoufer is a very good service consultant. My son has had a good working relationship with Bill and I also look forward to the same. Thank you for your caring for your customers. More